"It's not hair, it's hair"! In Hangzhou, Zhejiang, Mr. Yu's wife celebrated her birthday, they invited friends to eat hot pot, several people spent nearly 4,000 yuan, dishes including king crab, Aolong, abalone and so on. But after eating two bites, I found that there was a foreign body similar to hair inside, and I found it twice in succession. But the clerk was astonishing.
Mr. Yu and his party were four adults and one child, and ordered four small hot pots. When eating abalone, he fished out a hair in the hot pot, and told the waiter at that time, the waiter meant to change the bottom of the pot, and the first time he didn't take it too seriously. According to the pictures taken at that time, the length of this foreign body was about 2-3 centimeters.
Then he ate another dish, sandwiched with king crab, and again there was a foreign body, something like eyelashes. He went to the waiter again and asked what it was. The waiter said: This is not hair, this is hair, not on me.
Hearing such an explanation, Mr. Yu did not want to bother with the waiter anymore. Called the owner of the hotel. The boss meant to skip the two dishes and then discount the total price in half. But when my friend finally went to check out with the boss, the two dishes were not free of charge, but the whole game was discounted.
After returning home, Mr. Yu became more and more angry about this matter. So I found the media to report the matter.
The reporter and Mr. Yu came to the hotel together, and the manager of the hotel, He, said that at the scene, he only saw the foreign body eaten for the second time, and she did not see the first thing, and she was not very sure, their kitchens were transparent, and they all had surveillance cameras. Maybe it is a problem in which link, the hotel management is not in place.
And she thinks the foreign body doesn't look like normal hair, but more like a thread. Finally, after coordination, Manager He said that the dishes of the day were calculated according to a total of 1500 yuan, and 2490 yuan was refunded on the spot. Mr. Yu accepted.
In fact, what exactly this foreign body is, no one can say clearly, because now the evidence is gone, only from the picture can not see too many clues. And I believe that as a restaurant, I definitely don't want this kind of thing to happen. However, there are indeed certain problems in the attitude of handling this matter.
Normally speaking, problems should be actively solved after they occur. Because it was not resolved at first, it caused a big problem in the future. In addition, the restaurant made two mistakes when dealing with this matter.
First of all, the waiter in the hotel, she should not say "not mine" kind of words, the customer finds him to ask for a solution and attitude, rather than pursuing who this thing is. In addition, since I had promised to return the dish + discount at that time. But in the end, it only becomes a discount, and the customer is definitely uncomfortable.
If you really have doubts about the source of this foreign body, then go directly to the scene to check the monitoring or even the alarm to clarify the problem. As a result, now the customer has not been retained, and the things have not been clarified. It can be said that it is a lost watermelon to pick sesame seeds.
#杭州头条 #
