I quarreled with customers on the first day of work? Take stock of those positive work attitudes in the new year.
I had read a story before about a doctor who received a call for an emergency operation and he knew that every minute and every second was important to saving lives, so he hurried to the hospital. When he got to the hospital, a father said to him viciously, "Don't you know that my son is at risk of losing his life?" Why can't you get there sooner? The doctor said, "Can you control your emotions so that I can do this surgery?" "Father said that if lying in a hospital bed was your son, would you keep making him wait?" The doctor said I would do my best. After the operation was done, the doctor simply succeeded in the operation, and then what problems were there to find the nurse, and the father shouted angrily, can't he wait? I want to know about my son. The nurse said he was at his son's funeral when we called the doctor.
On the first day of construction today, I called a customer who felt that he had a good relationship and said that he was in arrears in the amount of pre-deposited and needed to renew the fee, and the customer was very angry and said that I did not owe the fee, and we even had a big fight on the phone, and our mouths exploded. Thinking that she should have encountered something unhappy, she hung up the phone. After 5 minutes another colleague called me to say that he had already charged a fee a few years ago, and this customer also told my colleague that she encountered something unhappy today, usually my service is very thoughtful, just spoke to me in a bad tone, very embarrassed. I immediately called this customer after listening, we told each other about things, and suddenly felt the warmth of spring.
When encountering unhappy things, always think about what others may be going through, and always think of others with a warm heart. The new year must be more positive and work hard with love.
