It is said that the gold cup and silver cup are not as good as the people's reputation, which is also true for car sales, and the quality of a car is not in professional car reviews, media dismantling, or crash test results of third-party institutions, more good things are in the final evaluation given by car owners. Just like shopping in a treasure or an east, many car consumers buy a car not to see satisfaction surveys, but to look at bad reviews. Today, we will take a look at the February complaint statistics from the third-party car quality evaluation platform Car Quality Network, and see if your car network has also encountered a large number of complaints in February?
10. Great Wall Motors - Haval H6
Complaints: 35
Complaint ratio: 0.11%
Although the Haval H6 lost the market champion of compact SUV in February, the Haval H6 still maintained its good performance in terms of complaint ratio. The complaints about Haval H6 focus on the "imperfect service process", which is mainly manifested in the fact that the car engine system equipped with the second and third generation Haval H6 cannot achieve the same standard upgrade, or is inconsistent with the manufacturer's advertised version of the car, while the 2.0GDIT GT version, the domestic version of 1.5T and other models have low update frequency and outdated content.
09. BMW Brilliance - BMW 3 Series
Complaints: 36
Complaint ratio: 0.25%
As last year's luxury B-class champion, the BMW 3 Series has suffered widespread complaints about the engine it is equipped with. The complaints are mainly about the problems of oil stains and carbon deposits in the engine spark plugs, while the B348 series engines also have the problems of frequent oil alarms and burning oil. At the same time, some car owners also reported that the brake pads of the vehicle were abnormally worn, which occurred in a luxury car known for handling, which was a serious problem.
08. BYD - BYD Song PLUS New Energy
Complaints: 38
Complaints ratio: 0.46%
BYD Song PLUS has soared in the field of new energy with the DM-i super hybrid system, and it is Song PLUS New Energy that pulled Haval H6 from the position of champion in The same level in February. What is funny is that the complaints of the model in February focused on the "promise not to be fulfilled", that is, BYD could not deliver as promised after submitting the order, which actually explained the best-selling of the vehicle; and the problem of the 1.5T Snapdragon hybrid special engine of the model circulating on the Internet was only 1 complaint in that month.
07. Great Wall Motors - Euler Good Cat
Complaints: 42
Complaint ratio: 0.99%
Like the Great Wall's Haval H6, Euler brand good cat also encountered a wide range of complaints about car-related problems in February 200, but the complaints mainly focused on the "sales fraud", that is, the car machine chip actually carried by Euler Good Cat was not the "standard Qualcomm chip (8 cores)" advertised by the manufacturer, but the Intel chip (4 cores), only the Qualcomm module was used in the module, and there was an official publicity deletion. Low-end chips have also actually led to the use of good cat car machines, including problems such as caton and black screen.
06. GAC Toyota - Toyota Ralink
Complaints: 46
The rise of Leiling in these two years is very obvious, especially after the completion of the replacement, Leiling, which is consistent with the US regulations and European regulations, has a better market reputation. However, Toyota's CVT stepless gearbox for Leiling has encountered hardware complaints, mainly manifested in the low-speed driving of the vehicle, such as bumps, abnormal noises, and even acceleration and dragging, which will lead to low transmission efficiency and control feedback.
05. Dongfeng Nissan - Nissan Xuanyi
Complaints: 54
Complaint ratio: 0.13%
Xuanyi, which sells more than 400,000 vehicles a year, has also maintained a low complaint ratio, and its main complaints do not appear in the core hardware, but in the "body accessories and electrical appliances". However, it should be noted that Xuanyi's body accessories cover a wide range, including batteries, air conditioners, steering wheels, decorative parts and audio-visual systems, etc. Big mistakes are not made, there are many small problems, it seems that Dongfeng Nissan's quality control link still needs to work harder.
04. FAW-Volkswagen - Volkswagen Tanyue
Complaints: 80
Complaint ratio: 1.07%
Tanyue has helped FAW-Volkswagen to support the façade of the SUV market for more than a year, but the percentage of complaints that broke 1 is a bit of a slap in the face. The key is that Tanyue's complaints mainly focus on the "engine/motor", specifically the particle trap installed in the exhaust system in order to meet the National VI emission standards, and there are problems in the design process, resulting in frequent problems of exhaust blockage and fuel consumption increase, which will seriously affect the evaluation of home consumers.
03. SAIC Volkswagen - Volkswagen Tiguan L
Complaints: 95
Complaint ratio: 0.72%
The appeal of SAIC Volkswagen Tiguan L in the mid-size SUV market can be said to be declining, and the complaints it encountered in February, like its brother Tanyue on the MQB platform, are mainly due to the particle trap of the exhaust system, and the high speed, insufficient acceleration force, and high fuel consumption caused by the blockage are damaging the market image of the Volkswagen SUV.
02. SAIC Volkswagen - Volkswagen Langyi
Complaints: 174
Complaint ratio: 0.53%
Although Langyi gave up the position of leader of the same level, sales were still far behind the competition door of the second group, and the complaints encountered this time were mostly 2022 models, which mainly focused on "sales fraud". After the completion of the 2022 update, the new model has a lot of specific configurations that are inconsistent with the official publicity, in addition to the REDUCTION OF MOS machines and related functions, there are problems such as wheel hub style annual models.
01. BYD - BYD Song PLUS
Complaints: 226
Complaints ratio: 2.95%
Song PLUS, as a new upstart in the high-end compact SUV market, has recently experienced a surge in complaints, but in addition to the wet dual-clutch transmission low gear shift setback, it also encountered similar problems with haval H6, that is, due to the "imperfect service process" encountered by the car engine system, BYD Song PLUS fuel version of the car machine failed to get OTA push, but needed to download the upgrade package on its own official website to achieve it. In addition, due to the problem of the car machine, it has also led to problems such as blurred panoramic images, poor speech recognition, and stuttering response, and DiLink, as one of the core selling points of Song PLUS, has somewhat disappointed these problems.
*Explanation of terms: "Complaint ratio, i.e. the number of complaints in the current month of the model / the average monthly sales volume of the previous year"