When we need to buy a car, the overwhelming advertising, evaluation makes it difficult for us to distinguish between true and false, and the experience in the short term is not what we want to know most, so the reputation of consumers is the information we really need, this time let us review the first quarter of 2022 Car owner complaint vehicle ranking.
In the statistics from January 1, 2022 to March 31, 2022, the typical faults basically revolve around the engine/motor failure problem, transmission setback, audio-visual system failure and service problems closely related to the use experience, and then we analyze the top five complained about the model problem.
1. BYD Song PLUS
Complaints: 228
Typical problems: transmission problems, never pushing OTA, machine lag.
From the complaints of car owners, there is a car owner in 2020 to buy a Song PLUS, after the transmission appeared upside down, contacted the after-sales replacement of the gearbox, and said that the after-sales attitude is better, but then the owner asked for an extended warranty on the gearbox, but as the stone sinks the sea did not respond.
Most of the problems focus on the use of 625 chips of the car machine Caton, 360 degree camera owner description is not clear enough, while said that BYD has never been to BYD Song PLUS fuel version of the OTA push upgrade, can only go to the 4S store to use the U disk upgrade, and the car navigation has not been updated for two years.
BYD's achievements in the field of hybrids are obvious to all, but we also hope that the comprehensive service for fuel vehicle owners after the suspension of production of fuel vehicles will not stop, after all, every car owner has chosen his own brand with high trust, and has prepared enough patience to accompany the growth of his own brand, hoping not to let the owners of real money and silver buy lose confidence.
2. Geometric car EX3 Kung Fu Cow
Complaints: 227
Typical problem: promises are not kept
Almost all of the problems with the EX3 Kung Fu Cow of Geometric Cars are that the promise is not fulfilled, and the car is not delivered according to the agreed date at the time of booking, resulting in the consumer being unable to pick up the car.
Many consumers have already delivered the intention and deposit in October and November 2021, and promised to mention the car in about two months. Until April 12, there are still car owners feedback can not pick up the car, the two sides of the transaction is equal, no matter what the current situation, consumers have the right to understand the truth of the matter, can give a manufacturer the greatest trust is to book a car, I hope that the manufacturer as soon as possible to the waiting consumers a satisfactory answer.
3. SAIC Volkswagen Langyi
Complaints: 225
Typical problem: Sales fraud
The central control screen bought by the owner of the Company has become an Android machine, and it cannot use functions such as Carplay.
Under the previous "wave of lack of cores", the manufacturer issued a document to the dealer that the whole series of Models of Langyi will be installed with after-sales navigation or after-sales radio, and the vehicle has no MOS function, but it is also clearly pointed out that "customers need to sign a corresponding customer notification agreement", that is to say, they need to clearly explain to the owner the problem of the lack of original vehicles, but through the complaint information, it is still known that there are still consumers who are in the dark, and it is not a case. Langyi has a huge number of sales in China, and hopes that the relevant departments can pay attention to every consumer.
4. Great Wall Motors Euler Good Cat
Complaints: 209
Typical problem: inconsistent with the propaganda, stealing the car chip
Euler Good Cat was exposed by CCTV Finance as early as 2021 due to the theft of chips, and promised to be equipped with Qualcomm's 8-core high-performance processor when it was promoted, but the owner found that it was actually equipped with Intel's 4-core chip.
The chip actually equipped has a very big impact on the actual use experience of the owner, and the greater impact is the owner's heart, and there are few things in the world that are more sad than the wrong payment.
5. FAW-Volkswagen Tanyue
Complaint volume: 194
Typical problem: Clogged particle traps
The problem of particle traps has been going on for a long time, directly affecting the car experience very seriously, while many car owners said that the purchase of new cars is only a few thousand kilometers in a few months, but the fuel consumption has increased exponentially, and the solution given by the 4S shop is to continue to idle at high speed, run high speed, etc., and has not made substantive solutions such as recalls so far.
In the case of such a high oil price, the doubling of fuel consumption makes the owner want to cry without tears, this car is not stopped, some car owners choose to borrow money to buy a car, and they have to repay the loan every month while being tortured by the particle trap, hoping that the manufacturer will immediately propose an effective solution.
summary
Cars are a large amount of consumption in most families, to be able to make the final purchase decision, must have great trust, as one of the consumers, I hope that manufacturers can treat every consumer seriously and frankly, after all, trust is worth thousands of dollars, not a hammer deal.
The vehicle that is complained about is not an isolated case, and there is almost a growth of complaints every day, just imagine that the joy after buying a car has not faded, it is more troublesome for no reason, the car is also clearly marked with a price, consumers do wrong What will be treated like this? I advise all car companies to know the shame and then be brave, and do not lose the overall situation for the small profits of the fly.