Xiao Jiang bought a Great Wall Car Euler good cat for his girlfriend. He said that after only two months of buying, he found that the chassis had a strange noise, the trunk could not be opened, and the wheel eyebrow fell off, and the car was parked in the 4S shop for almost half a month, and it has not been repaired so far.
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It was only two months after it was purchased
Three problems arose
This Great Wall Motor Euler good cat was bought by Xiao Jiang in February this year, and it cost more than 130,000 yuan to land.
Xiao Jiang said that his girlfriend liked the "appearance" of Euler's good cat, so he rushed from Huzhou Deqing to Hangzhou to buy one, and spent 8,000 yuan to add some configurations to the car, for example, an electric trunk that can be opened by brushing feet. Xiao Jiang asked the reporter to experience it first, and he said that there was a problem here.
Xiao Jiang: "See no, it's like this, it's the same as before." ”
The foot reached under the rear of the vehicle and brushed a little, the trunk bounced a little, did not open, Xiao Jiang used his hand to press the button to open. He provided several videos of opening the trunk with his hand and using his mobile phone before, and that he had encountered the same situation.
Xiao Jiang: "It was because of (the electric tail box) that I spent 8,000 yuan to add the installation fee, I stopped there, I went to the office, it opened automatically, so that I don't dare to put things in the trunk now, and I opened it myself, just now you also saw it, I opened it automatically." ”
Xiao Jiang said that the problem in the trunk was discovered on the sixteenth day after buying the car, and there were several other problems before.
Xiao Jiang: "On the third day, this network did not, the screen network did not, and then he said that there was a button on it, brush the machine, after the brushing machine, it was good, and it was useless in a few days." After six or seven days, the wheel eyebrows opened, and it was a problem again. After a while, the chassis also had a sound, and the sound was very loud, 'crunching'. ”
Xiao Jiang said that when the car is at the accelerator and turning, the chassis will make a strange noise. He dragged the car from Deqing to Hangzhou Baoyun Ola 4S shop for maintenance, the problem of wheel eyebrow opening is easy to solve, directly replaced one, but the chassis abnormal sound, central control disconnection and tail box abnormality three problems, so far have not been repaired. Manager Zhang of Hangzhou Baoyun Ola 4S store responded that the problem of electric trunk has found the cause, and the accessories sent by the manufacturer can be repaired.
Hangzhou Baoyun Ora 4S store manager Zhang: "Induction problem, we have also applied for a warranty, the material arrived, give him the latest serial number of the module, help him replace it on it." ”
For the problem that the vehicle central control system is often disconnected, Manager Zhang said that he has applied for technical guidance from the manufacturer.
Manager Zhang of Hangzhou Baoyun Ora 4S Store: "This network problem is being investigated, it has many reasons, such as region, car engine module, or signal module, we must check." Now the manufacturer has given us guidance, we wait for a small accessory to arrive, give him a replacement, and then test the module problem, solve it. ”
The situation of the chassis noise, Manager Zhang said that it has been solved.
Hangzhou BaoyunOla 4S store manager Zhang: "It's just a systematic problem on the chassis, or all the bolt pitch is checked, after the standard torque is played, it can be." (Reporter: What is the reason, have you found it? Like all the screw pitches we just mentioned, it has a certain torque, and at certain times, such as 10,000 kilometers, 15,000 kilometers, it is necessary to carry out a re-inspection. (Xiao Jiang: My car is not 10,000 kilometers away yet.) That's why I said who did PDI (in and out of the library detection), I don't know, because we have two (detection), the first is the inbound detection, the second is the outbound detection. ”
Manager Zhang said that after the car arrives at the 4S store, there will be a test before the car is handed over to the consumer. But this car is not sold by their 4S store, so he is not clear what the two tests of the 4S shop that sells the car are doing. After two months of buying the car, he encountered so many problems, and Xiao Jiang made a request.
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"Deda" has no after-sales service
"Baoyun" assists in the application
Xiao Jiang: "I asked the manufacturer to apply for an extension of warranty for me for this car." ”
Xiao Jiang said that the warranty time of Euler Good Cat is 4 years, and to extend the warranty period, the after-sales department of the 4S store needs to apply to the manufacturer, or the 4S store directly assumes the responsibility for the extension of his car.
Hangzhou Baoyun Euler good cat 4S store Manager Zhang: "We can't agree, because first, the car is not bought here, other stores in and out of the warehouse inspection I don't know, he said extended warranty appeal, my shop is not able to bear, he can go to any store for maintenance, 'Euler' is the national joint guarantee, the specific after-sales has not been opened, then I am not very clear, after all, we are two companies." ”
The car purchase invoice shows that Xiao Jiang's car was purchased at Hangzhou Deda Automobile Co., Ltd.
Xiao Jiang said that he placed an order online and then told him to pick up the car at Deda Car at No. 978 Xixi Road in Hangzhou. The reporter accompanied Xiao Jiang from Shixiang Road to Xixi Road, outside is a GAC 4S store, Xiao Jiang took the reporter through the sales hall of this 4S store, to the back of the small hall, he said that he was here to pick up the car.
Xiao Jiang: "(Isn't this GAC Ae'an, this is GAC's and not the Great Wall's?) Euler. It was Euler, and it was here that I picked up the car. (What about their 4S shop?) 4S store it's here, he (sales) just told me. ”
Xiao Jiang took out a photo and said that the car was picked up at the door of this small hall that day, and the car license plate position was posted with the words Euler Hangzhou Deda. He said that when he picked up the car, he was quite solemn, and there was a color knot on the car, and his girlfriend received a bouquet of flowers.
But now, there is no one at the front desk of the small hall, there is no relevant brand logo, and the lights at the entrance of the small hall are not turned on. Xiao Jiang telephoned the sales who received him at the time.
Hangzhou Deda Automobile Co., Ltd. sales staff: "We are delivering the car at that location, the left hand side of GAC Aean, is the new exhibition hall we are building." (Haven't built it yet?) Yes, so we don't have after-sales right now. ”
Xiao Jiang said that it was precisely because there was no after-sales service here that he drove the car to the Baoyun 4S shop on Shixiang Road to repair it. For the three problems that appeared in the car, Manager Zhang of Baoyun said that before the car arrives at the store and delivers it to the consumer, it needs to be tested, and has Deda done it in place?
Hangzhou Deda Automobile Co., Ltd. sales staff: "Some of them." (The corresponding materials are all there, right?) The corresponding material should be there. (Can you apply for (extended warranty) with the manufacturer?) This appeal of the customer. It is equivalent to saying that we are not open after-sales now, we first prepare a master to prepare here, there is no channel to the manufacturer, because we have not opened, the manufacturer only receives (Baoyun) that side of the letter, we can not send the after-sales letter, there to us that they will tell the customer (application). (Shixiang Road clearly told us today that this matter has nothing to do with them?) They have an obligation to serve. ”
Deda's sales staff explained that they are now mainly selling in the mall, and the after-sales department is still in the process of improving, so it is impossible to help Xiao Jiang apply for an extension of warranty to the manufacturer through the after-sales department, and he still suggests that Xiao Jiang help him apply to the manufacturer through the after-sales service of BaoYun. Can other 4S stores help Xiao Jiang apply? The reporter consulted Euler's official service hotline.
Euler official service hotline staff: "If the vehicle has product quality problems, you can feedback to any special service provider in the country of the Great Wall for free repair and replacement." If there are other appeals, they can also be conveyed to the manufacturer through the dealer. If the application is approved, this benefit will also be cashed out through the dealer. (Is this dealer any store?) It is a special service provider in any parent city we enter. ”
The reporter also put euler's official reply, with Baoyun Euler 4S store feedback, after-sales department of the zhang manager said that because the application for extended warranty this piece of content they have not been involved before, after learning the manufacturer's reply, they will assist Xiao Jiang to apply. He also mentioned that the inspection found that the problem of the abnormal network of Xiaojiang's car was due to the abnormal signal caused by the metal film pasted by the central control, and this problem has been solved. (1818 GoldenEye)