Recently, a number of consumers reported to The Paper that they exchanged old cars for new cars in Guangdong Yuebao Automobile Sales and Service Co., Ltd. (hereinafter referred to as Guangdong Yuebao), and after signing the old car purchase contract and new car subscription agreement, and delivering the old car and paying the final payment, they could not pick up the new car, "We ran to ask the 4S store, but the other party said that the old car had been squandered by Zhang Wei, so the old car and the new car could not be returned." ”
On February 19, a director of the company responded that for the incident, the 4S store said that it was regrettable that Zhang Wei, a sales suspected of fraud, had turned himself in to the public security organ, "The public security organ is investigating this incident, on the one hand, we will actively cooperate with the public security organ investigation, on the other hand, we will fully cooperate with the customer to deal with this matter."
He said that according to the police, Zhang Wei's confession of using the forged seal of Guangdong Yuebao Automobile Sales and Service Co., Ltd. to sign contracts with customers privately has been taken compulsory measures in accordance with the law.
The used car purchase agreement signed by the deceived owner is stamped with the "4S shop official seal".
As for why there is fraud in 4S stores? How to compensate consumers for losses? The director said that it is necessary to wait for the final investigation of the matter by the public security organs, and "as long as it is our company's responsibility, we will never shirk."
On the same day, the Yuncheng Police Station of the Baiyun District of the Guangzhou Municipal Public Security Bureau, which was responsible for handling the case, responded to The Paper that it was not convenient to disclose the specific facts of the case.
Several consumers said they were scammed by replacing old cars with new ones
"Guangdong Yuebao 4S store is the largest BMW sales company in Guangdong, so I have a good sense of trust in this store." Ms. Li told The Paper that she had visited this store before and had a good impression of the store.
In September 2022, Ms. Li came to Guangdong Yuebao 4S store again to see the car, "As soon as I walked into their store, they arranged for the sales representative Zhang Wei to receive me, I said I wanted to change the car, on the same day he inspected and evaluated my BMW X3 and arranged a test drive of the new car, Zhang Wei and I said that there is now an old car replacement new car activity, make up the difference can be exchanged." ”
After the old car is delivered, the internal expenses provided by the 4S shop will be billed.
Ms. Li said that on December 7, Zhang Wei calculated that the 4S shop could buy her old car BMW X3 at a purchase price of 265,000 yuan, and would offset the purchase price of the new car by internal accounting, and issued her a red receipt for the internal transfer of the old car purchase, proving that the old car model can deduct part of the new car purchase cost.
On the same day, Ms. Li signed an old car purchase contract and a new car order agreement with Zhang Wei, a salesman, in the 4S store, and drove the old car to the Guangdong Yuebao 4S store.
On December 13, Ms. Li went to the 4S store to apply for a loan of 192,000 yuan for the purchase of a new car, and the loan was approved the next day. "These processes and contracts were all signed and completed in Yuebao, Guangdong, but when I was ready to pick up the car on December 26, the 4S store supervisor told me that I could not pick up the new car because the old car had been squandered by Zhang Wei, the salesman."
Ms. Li told The Paper that when she was defending her rights, she learned that she was not only deceived, but also 12 other victims, involving more than 10 BMW cars, and the amount of money defrauded was millions of yuan.
Among them, Mr. Huang of Wenzhou, Zhejiang Province, was defrauded of nearly 1 million yuan. According to Mr. Huang, on October 29, 2021, he purchased a BMW X5 40i off-road vehicle at the Guangdong Yuebao 4S store, signed a car sales agreement, and picked up the new car in January 2022.
In mid-October 2022, sales Zhang Wei took the initiative to contact him, saying that at present, manufacturers have activities to replace old cars with new cars, and the difference of 50,000 yuan can replace BMW X7.
Then Mr. Huang drove the car to the 4S store for replacement, "I first signed the replacement contract in the store, and then went to the finance department to pay 50,000 yuan, and my car was put in the 4S store and did not drive home." However, while waiting for the delivery of the new car, Mr. Huang learned from a friend that Zhang Wei was suspected of fraud and could not pick up the car, "because my friend also replaced the old car with a new car in this 4S store, and he was also deceived, so he quickly told me." Mr. Huang calculated that the old car cost more than 930,000 yuan before, and then paid 50,000 yuan to replace it, with a total economic loss of nearly 1 million yuan.
According to Ms. Li, after the deceived consumers went to the store to defend their rights, they learned that the old car that had been delivered to the 4S store had been sold by Zhang Wei privately, and the money was also squandered by him. "Now the 4S store does not provide a solution to complete the pick-up or refund, and we are now empty."
Ms. Li signed a new car sales agreement with a 4S shop
The 4S shop claimed that the sales involved used false seals to sign a contract with the owner
When they learned that they could not pick up the new car, the owners came to the Guangdong Yuebao 4S store to demand compensation. Ms. Li said that the owners provided the purchase contracts signed with Zhang Wei, the salesman, "but Guangdong Yuebao did not admit the account, they said that these contracts were all fake seals, not the company's real seal, so they were not valid."
In this regard, Ms. Li said that she could not accept it: "Zhang Wei is an employee of Guangdong Yuebao, and all agreements and contracts are signed in the 4S store, so the 4S store is responsible." Now that such an incident has occurred, the other party must come up with a sincere solution. ”
On February 6, 2023, Guangdong Yuebao 4S store negotiated with the deceived car owners. According to Mr. Huang, "At that time, the 4S store said that it could compensate us for about 10% of the loss, but this compensation ratio was unacceptable, compared to our economic loss, which was simply too little." ”
On February 11, Mr. Huang and other victims went to the Guangdong Yuebao 4S store again for negotiations, but this negotiation did not go smoothly and the two sides did not reach an agreement.
"We feel that it is difficult to defend our rights now. The police said they were investigating, and this investigation was too long for us. We hope that the 4S store will give a fair and reasonable solution and compensate us for our losses first. Either let's pick up the new car, or let's pick up the old one. Ms. Li added.
In response to the above situation, on February 19, the surging news reporter called Guangdong Yuebao 4S store, a supervisor surnamed Li said that for the occurrence of this incident, the 4S store expressed regret, the current sales Zhang Wei has gone to the public security organ to turn himself in, the public security organ is investigating this incident. "On the one hand, we will actively cooperate with the public security authorities in the investigation, and on the other hand, we will fully cooperate with the customer to deal with this matter." If the customer has reasonable claims and claims for rights protection, our company will provide some legal support and litigation support. ”
At the same time, he said that on January 30, 2023, the company had received the "Letter on Assisting in the Verification of Criminal Suspect Zhang Wei's Suspected Forgery of Seals" from the Yuncheng Police Station of the Baiyun District of the Guangzhou Municipal Public Security Bureau. The letter reads: "The police of our firm arrested Zhang Wei, a criminal suspect suspected of fraud, and his confession used the forged seal of Guangdong Yuebao Automobile Sales and Service Co., Ltd. to sign a contract with the customer privately, and now the suspect Zhang Wei has been taken compulsory measures in accordance with the law." ”
As for why there is fraud in 4S stores? How are old cars transferred for sale? How to compensate consumers for losses? The supervisor said that the case is still under trial, subject to the results of the investigation released by the public security organs.
On the same day, the surging news reporter called the Yuncheng Police Station of the Guangzhou Baiyun District Bureau to learn about the situation, and the other party said that the specific facts of the case were not convenient to disclose.
Regarding the compensation claims made by the deceived car owners, the above-mentioned supervisor responded that whether the car can be refunded and returned needs to be subject to the court's decision, "Before the judgment, we will assist the customer to deal with this incident." We have also assured our clients that we are awaiting the final investigation of the matter by the public security authorities, and we will never shirk the responsibility that the company should bear."