Recently, Autogate.com announced the top 10 ranking of the automotive enterprise complaint index in the first quarter of 2022. In the first quarter of 2022, the complaint index of car companies reached 19321.95 overall, down 11.22% from the same period last year. On the list, we can see that almost all the car companies we know well are on the list, which is inevitably related to the market ownership. In the list, the complaint index of geometric automobiles has the largest year-on-year increase, even reaching 45030.77%. The car company with the largest year-on-year decline in the complaint index is Geely Automobile, which fell by nearly 4 points year-on-year. In this issue, we will talk in detail about the main problems in the top 10 of the automotive complaint index in the first quarter of 2022.
1
Great Wall Motor Complaint Index 1542.65
Typical problems: the configuration of the actual car does not match the official announcement, and the video and audio system fails
Complaint comments: Great Wall Motor topped the top of the TOP10 complaint list in the first quarter of 2022, and the complaint index reached 1542.65. Euler Good Cat this car became the culprit of Great Wall Motors to the top of the list. It is worth noting that Euler officials have given a solution---- give the owner 7200 yuan of rights and interests package, vehicle lifetime warranty and 10000 yuan charging rights, or 10,000 yuan of charging rights, into cash as compensation, app upgrade, can be directly withdrawn to the bank card. As a result, the complaint rate of Euler good cats is declining rapidly. In addition, the failure of the audio-visual system was complained about by some car owners.
2
SAIC Volkswagen Complaint Index 1323.85
Typical problems: the particle trap is blocked, and the actual car configuration does not match the official announcement
Complaint comments: Many of SAIC Volkswagen's models are very popular in China, and the complaint index of the car company in the first quarter of 2022 reached 1323.85. Although the complaint index shows a downward trend, the problems of SAIC Volkswagen are still somewhat serious. The configuration of the real car by Lang Yi is inconsistent with the official announcement. According to the feedback of car owners, the 2021 Langyi 1.5L comfort model promoted by the official website is equipped with 869 model central control car machine as standard, and the original car machine supports carlife, carplay, car networking and other functions. However, when buying a car, the sales did not mention the central control reduction and replaced it with the Android central control car machine, and the Android car machine caused the original carlife, carplay, car networking and other functions to be missing because of the reduction. In addition, Tiguan L's clichéd particle trap problem is still criticized by car owners.
3
Changan Automobile Complaint Index 11117.2
Typical problems: battery failure, body rust
Complaint comments: In the first quarter of 2022, The complaint index of Changan Automobile was 1117.20, up nearly 8 points year-on-year. Changan Auchan X7 and Changan CS55 PLUS, a subsidiary of Changan Automobile, both have problems with battery losses that cause the engine to fail to start, and most of the complaints about this problem come from the owners of the 2021 model. In addition, body rust has become the second biggest problem complained about by Changan automobile owners, which is mainly reflected in the Changan CS35 model.
4
Chery Automobile Complaint Index 997.05
Typical problems: large blind spots in the headlights, rusty and leaking water on the body
Complaint comments: Chery Automobile Complaint Index 997.05, compared with the same stage last year, Chery Automobile Complaint Index fluctuations are not large. Among them, the complaint rate of Tiggo 8 is still high, and the safety hazards caused by the clichéd blind spot of the headlights have not been eliminated. In addition, the rust and leakage of the body of the Tiggo 8 PLUS has also become an old disease that has not been solved.
5
BYD Complaint Index 899.75
Typical fault: Increased emulsification of engine oil
Complaint Comments: Rongfang's ranking soared from 36 last month to fifth place this month. The complaint index surged nearly 1.5 times. The problem of increased emulsification of engine oil has made car owners criticized. The problem of oil emulsification is most common in the low temperature areas of the north.
6
BMW Brilliance Complaint Index 897.90
Typical problems: the configuration of the real car does not match the official announcement, and the engine burns oil
Complaint comments: BMW Brilliance complaint index 897.90, complaint index showed an upward trend year-on-year. The discrepancy between the bmw brilliance and the official announcement became the biggest problem at this stage, which was concentrated in the BMW 5 Series and BMW X3 models. According to the owner's feedback, BMW 5 Series its car machine lacks remote upgrade system, voice control and other functions, which is not consistent with the publicity, the user manual and the car machine system help inside the introduction of the remote upgrade system, but the actual vehicle general settings did not find the function, the vehicle function and the user manual does not match. Among them, the 2020 model vehicle is the hardest hit area of this problem. In addition, the BMW 3 Series engine burned oil complaint rate remains high.
7
GAC Toyota Complaint Index 656.65
Typical problem: The gearbox is choppy
Complaint comments: GAC Toyota's complaint index in the first quarter of 2022 was 656.65, and the complaint index fell by 3 points year-on-year. The sudden crash of the gearbox still plagues many owners of GAC Toyota. Among them, The Ralink is the model with the most complaints about the problem of transmission setbacks.
8
Geely Automobile Complaint Index 654.80
Typical problems: AV system failure, body rust
Complaint comments: In the first quarter of 2022, geely automobile complaint index was 654.80, which was the largest decline among all car companies. The failure of the Xingrui audio and video system of Geely Automobile has been complained by many car owners. According to the feedback of car owners, Geely Xingrui generally has problems such as car machine caton, blind area monitoring is not sensitive, navigation is not accurate, no network, screen leakage, navigation blue screen, slow response of the car machine leads to crash, navigation can not start, navigation sudden shutdown restart, car machine Caton song can not play normally and other issues. In addition, the problem of geely Emgrand body rust has also received many complaints.
9
Geometric car Complaint index 586.70
Typical problem: Failure to deliver the car on time
Complaint comments: In the first quarter of 2022, the geometric automobile complaint index was 586.70, which was the largest increase in the complaint index among all car companies, and it can be said that the complaint index soared. The complaint information shows that the delay in delivery of the EX3 kung fu cow under Geometry Automobile is the root cause of the soaring complaint rate of Geometric Automobile. What makes prospective owners even more angry is that not only can not deliver the car, ex3 kung fu cattle standard model car networking reduction, temporary price increases and other issues emerge in an endless stream. For a model that has only been on the market for half a year, the number of complaints is huge, the reputation has plummeted, and the reputation of geometric cars has been greatly affected.
1
FAW Toyota Complaint Index 535.80
Typical problems: the gearbox is frustrated, and the engine oil is increased
Complaint comments: FAW Toyota complaint index 535.80 in the first quarter of 2022. Faw Toyota's Corolla transmission is still frustrating with most car owners. In addition, the increase in the 2021 RAV4 Rong release oil has also been complained by some car owners, but the problem is not concentrated.