From the statistics of the SUV segment, the complaint problems faced by various car companies and models in April are still severe and complex, especially some price changes and suspected allocation reductions and other problems have gradually become the main force of complaints.
From the perspective of SUV complaint ranking, BYD Yuan PLUS ranked first, but the main problem of its complaint was "price change", and some owners said that the price reduction after picking up the car affected the rights and interests of the owner. To be honest, this problem is actually "not a problem", after all, cars are consumer goods, and their price rises and falls are determined by the market, just like some netizens commented "Reduced the price complaint, then the price increase to make up the difference?" Of course, it is another matter if the dealer has made an additional promise to the owner in terms of price when selling the car, such as providing a "price insurance" policy.
It is worth noting that a number of Changan SUVs landed on the SUV complaint list in April, including Changan UNI-K, Changan CS55 PLUS, Changan UNI-K Zhidian iDD, Changan CS75 PLUS and other models, the common point is that they all involve "system upgrade issues". For example, Changan UNI-K, which has the most complaints, has car owners who say that "our vehicle system is too closed to install other software; The AutoNavi navigation application stays in version 4.6, far behind the 7.0 version that AutoNavi has officially launched, and because of the voice recognition function of the car machine, the owner is often misguided, misled, and changes the driving route without knowing it, which brings a lot of inconvenience and trouble to the owner. "Changan CS55 PLUS and other models also have similar complaints, which shows that the problem of vehicle upgrades should attract the attention of Changan Automobile."
In addition to several Changan models, Crown Land has also appeared on the list, and its complaints involve service problems, audio-visual system failures, system upgrade problems, navigation problems, etc. In addition, GAC Toyota Highlander entered the list, and problems included air conditioning problems, rearview mirror failures, and system upgrade problems.
It is not difficult to find that with the increasing popularity of automotive intelligence, the intelligent configuration of vehicles has not only become an important reference standard for consumers to start a model, but also its Internet of Vehicles function and whether it can be continuously updated has become an important problem that car companies need to solve, especially with the increasing attention of old owners to vehicle systems and function upgrades, this problem has also attracted more consumer attention.
In addition, the price adjustment of vehicles has also become the focus of car owners, such as BYD Yuan PLUS owners encountered problems have actually been staged many times, including Tesla and other similar problems, which also to car companies to wake up, for the price change of vehicles to meet the needs of car companies while calming the emotions of old customers, will become a new proposition.
Written at the end:
On the whole, most of the complaints about current models focus on soft issues such as software upgrades or price changes, and there are not many complaints about the quality of the car itself, which is also a new trend faced by car companies and is worth paying attention to.
(This article is originally produced by the editorial department of [Chejie] New Media, the author of this article Jinling, reprinting must indicate the source)