Some car owners said that the final solution provided to him by the 4S store was to pay a fuel card of two thousand yuan, but he still wanted to return the host with the function marked in the promotion and refused to pay by fuel card. But the reply of the 4S store is always "lack of chips, no goods".
However, some car owners said that they have successfully replaced the car machine. After his repeated rights defense communication, the 4S shop agreed to replace the 869 model car and 12V power supply for him. What he did not expect was that after he received the notice to the 4S store, he "watched the 4S store remove a car machine from the new car in the store and install it for me." In addition, another owner said that the 4S shop also agreed to help him replace the accessories, but also charged for installation.
There are also some car owners who have received cash payments from 4S shops, and the amount received varies from 900 yuan to 2500 yuan, and this amount standard completely relies on the negotiation skills of the owners and 4S shops.
It is reported that almost every car owner in the official complaint, the reply is "please contact the dealer to solve", and a large number of car owners, because of the official silence, even have not realized their own car, has been silently reduced configuration.
The 4S store gives owners the replacement of the car machine, including 869 and 869s two models, of which the 869s is indeed greatly improved than the previous Android car screen clarity, the use experience is smoother, but still missing the smart car connection system. In this regard, the 4S store gave the statement that "you first withdraw the lawsuit, this problem is the manufacturer's batch production, not the 4S store can decide the problem."
"Owners note that the 869 and 869s systems are inconsistent about active braking"
In addition, when the owner communicates with the 4S store to solve the problem, he encounters a lot of problems that he cannot handle, and the only thing he relies on is their complaints on the third-party website, relying on complaints to strive for higher compensation standards. Car owners are looking forward to a convincing explanation from SAIC Volkswagen, and a unified solution.
(Text: Pacific Auto Network Yayong / Source: CCTV)