1
Euler Good Cat Service Complaint Index 1027.65
Typical fault: The real car chip is inconsistent with the official announcement
Complaint comments: As soon as it was listed, the euler good cat with fashionable personality was favored by many consumers. But the chip shortage problem has affected the market image of Euler's good cat. At the end of December last year, the Euler good cat, which has never complained, was suddenly subjected to concentrated complaints from many car owners. This also directly leads to euler good cat's annual service complaint index exceeding 1000. The owner of the car complained in unison that euler's good cat real car chip did not match the official announcement. After the incident, Euler responded and gave a corresponding compensation plan. The complaint was also reduced.
2
The E-Star Service Complaint Index is 604.5
Typical failure: failure to deliver on time, disguised markup
Complaint Reviews: The Complaint Index of The Ben E-Star ranks second after Euler Good Cat, with a complaint index of more than 600. Like Euler's good cat, the Ben E-Star has also received concentrated complaints from car owners. According to users, more than 30,000 orders for the Lower Price Ofben E-Star National Edition could not be delivered, but the new model could be picked up at a higher price. The disguised price increase has become the object of Chang'an's verbal criticism by users.
3
Geely Jiaji Service Complaint Index 486.85
Typical failure: the service is not perfect, does not solve the problem
Complaint Reviews: Geely Jiaji ranked third in the annual service complaint index list, with a complaint index of nearly 500. At the end of last year, Geely Jiaji was collectively complained by car owners due to the problem of car jams and low system versions. Because the car machine cannot be upgraded, Geely Jiaji service does not solve the problem, the service is not perfect, and it has caused dissatisfaction among car owners.
4
Song PLUS New Energy Service Complaint Index 460.2
Typical failure: Failure to deliver the car on time
Complaint comments: BYD Song PLUS new energy vehicles ranked fourth, and the service complaint index reached 460.2. Compared with the top three on the list, the complaint of BYD Song PLUS new energy models in fourth place is somewhat "passive". Because of the shortage of chips and the continuous hot selling state, BYD Song PLUS New Energy cannot deliver the car on time. Car owners who have not been able to pick up the car for a long time have begun to complain about the delivery capacity of BYD Song PLUS new energy vehicles, which can be described as "happiness troubles". It is believed that with the solution of the chip problem, the problem will be effectively alleviated.
5
EX3 Kung Fu Niu Service Complaint Index 421.85
Complaint comments: EX3 Kung Fu Niu, which was only listed in November last year, quietly ranked fifth in the 2021 Service Complaint Index list. The reason is that the failure to deliver the car on time has become the culprit. Many car owners said that the EX3 not only repeatedly changed the time to market, but also the motor configuration of the real car was not in the right place, and the mileage was also reduced. The main thing is that no one knows the specific delivery time.
6
AION S Service Complaint Index 246.35
Typical failure: Secretly upgrading the locked power
Complaint comments: Due to the potential safety hazards of the battery, many car companies will lock the power battery of the vehicle in 2021. GAC AION S is one of them. In August and September 2021, AION S was complained by many car owners about the shortening of cruise due to back-locking electricity, which also triggered the dissatisfaction of car owners with the after-sales service of AION S.
7
Jetway X70 PLUS Service Complaint Index 178.75
Typical fault: The configuration of the actual car is inconsistent with the official announcement
Complaint comments: In April last year, after getting the real car, the owners found that the Jietu X70 PLUS real car was not equipped with laser headlights and other configurations, so they complained about the Jietu X70 PLUS. Subsequently, Jietu gave a reply for the first time: because the staff mistakenly checked a number of configurations that need to be equipped with options, it caused trouble to the owner, and will install laser headlights for the real car for free or give corresponding non-payment. The incident was also resolved for the first time.
8
Qin PLUS Service Complaint Index 169.65
Complaint comments: In recent years, under the continuous popularization of new energy vehicles, ALL BYD models that have been deeply cultivating the new energy vehicle market have been favored by consumers and have been in a hot selling situation. Because of this, Qin PLUS encountered the same "prosperity troubles" as Song PLUS new energy models. Due to the shortage of chips and the inability to deliver on time, Qin PLUS has been complained about by many consumers who are eager to pick up the car. Of course, the problem will be satisfactorily resolved with the lifting of the chip crisis, but car owners need to be patient.
9
Ideal ONE Service Complaint Index 149.5
Typical failure: Concealment of sales information
Complaint comments: In June 2021, Ideal ONE suddenly landed second on the SUV complaint list. Sales fraud has become a "slot point" for many car owners to speak in unison. According to a number of car owners, before the listing of the new ideal ONE, the ideal side deliberately withheld the information that the new model was about to be listed from consumers, resulting in many car owners buying old models with lower configurations and unable to upgrade. When the old car owners learned of the new model on the market, they immediately launched a verbal attack on the ideal. Although the ideal responded and gave a solution, the old owner did not appreciate it.
10
Geely Boyue Service Complaint Index 144.3
Typical faults: The configuration of the actual car is inconsistent with the official announcement, and the promise is not fulfilled
Complaint comments: Compared with other models in the TOP10 list, Geely Boyue has more service complaints and the concentration of complaints is not high. Judging from the feedback from the complaints, the actual car configuration is inconsistent with the official announcement, and the problems such as the inability to upgrade the car machine have caused the owner's dissatisfaction with the after-sales service of Boyue. In addition, the dealer's refusal to return the replacement subsidy promised by Geely has also been complained by many car owners.