Approaching International Consumer Rights Day on March 15, auto consumer complaints are also increasing. In addition to the "publicity discrepancy" we mentioned in the previous issue is a hot spot for complaints, "can't pick up the car" is also a recent complaint hotspot. In the car quality network, we see that in the past 30 days of complaint rankings, the fifth place is Geely Geometry's EX3 Kung Fu Bull, and its complaint volume has increased because it "can't mention the car".
Geely Geometry's EX3 Kung Fu Cow
Hunger marketing?
We see that there are a total of 50 complaints about Geely Geometry's EX3 Kung Fu Cattle, most of which are "can't lift the car".
"Geely Geometry in order to drain, hunger marketing, light advertising kung fu cattle, regardless of the feelings of prospective car owners, waiting for the car, far away, chaotic promises, is not to start the car, do not increase production capacity, resulting in 4s stores can not deliver the car as promised" A consumer posted an order shows that the order placed by the consumer in Fuzhou Juchi Automobile Industry in November 2021 promised to deliver the car within 90 working days, but there is still no news.
Another consumer who bought EX3 kung fu cattle in Tongxiang Jialun Automobile also said: "October order, November deposit, during the period never disclosed the order order, promised to say that it is January to pick up the car, the result is now about the end of February, the whole 4 months without a car? ”
In addition, there are consumer complaints that the EX3 Kung Fu Cow motor does not match the advertised situation.
Except for auspicious geometry
Xiaopeng and Roewe are also "unable to lift the car"
In addition to the geometric EX3 kung fu cattle, the complaints about "not being able to pick up the car" are also zero-run T03, Xiaopeng P5, SAIC Roewe Kelaiwei and so on.
"I ordered a 2-seat Kelaiwei in Nanning On November 7, 2021, the deposit was 5,000 yuan, the deposit contract said that it was delivered on January 7, 2022, so far on February 24, 2022 for nearly 4 months, the reply given during the sales was no news, years ago said that the first batch of cars with 2 seats after the year was mine, and years later I asked twice whether there was a car news, the sales also said no, until today another sales in their store called me to say that the 2-seat car was discontinued. Ask me if I can refund the deposit. A consumer complained. If what consumers say is not false, Cool Car Brother feels that this is worse than simply not being able to mention the car.
"I booked the p5460g version of Xiaopeng Automobile on 2021.10.31 and paid a deposit of 5,000 yuan, and then signed the car purchase agreement. When signing the car purchase agreement, the sales staff informed the delivery of the car in 4---8 weeks, and as of 2022-2-11, the car had not been delivered, and the Customer Service of Xiaopeng Automobile APP and the 400 customer service telephone were repeatedly asked, and they could not give an answer to the accurate time of the car. Another consumer who bought Xiaopeng P5 said.
Cool car brother consulted Xiaopeng Automobile public relations, the news obtained is: "Xiaopeng P5 is not difficult to pick up the car, the expected delivery time is subject to the APP, if the sales staff has excessive commitment behavior, can provide evidence We will conduct internal verification." ”
New energy vehicles
Easier to "not pick up the car"?
Cool Car Brother found that it seems that the basic city that complains about "not being able to mention the car" is mainly based on new energy vehicles. Why?
"The supply chain is unstable due to the epidemic." A new energy vehicle practitioner told Cool Car that in addition to chips, some key components such as batteries are also in short supply. Therefore, compared with fuel vehicles, new energy vehicles are more likely to not be able to pick up the car.
What Cool Car Brother wants to say is that, like "inconsistent with publicity", "can't mention the car" is complained about, and it is more of a manufacturer's integrity issue. In terms of commitments, car companies must be more cautious, otherwise the promises cannot be fulfilled, which not only damages the interests and expectations of consumers, but also damages the integrity of manufacturers. If there is no integrity, I believe that an automobile manufacturer will not go far.
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Legal Counsel for "Street Shooting Cool Car":
Sichuan Van Gogh Law Firm Lin Xiaoming