[Wen / Dao Ge said that the car north] 315 is about to arrive, I don't know 315 this side of the "mirror of the demon", this year to several car companies to see the original shape.
The 315 party began in 91 and is now 28th, and car companies are the "regular customers" of the annual party. In order to avoid being on the list, the car companies can also be regarded as a hard solution. Recently, a number of car companies, such as SAIC-GM-Wuling, Mercedes-Benz, Tesla and FAW-Volkswagen, have filed recall plans with the State Administration for Market Regulation.
Before the arrival of this annual consumer rights day, Dao Ge said that the small editor of the car sorted out the car companies that were "named" at the 315 party from 2017 to 2021 (there were no car companies on the list at the 2019 315 party), to see whether these car companies have reformed and seriously reflected, or pretended to be deaf and dumb without repentance?
2017: BMW MINI – looks good, quality is hard
Speaking of BMW's MINI COOPER, the small and retro appearance is sought after by many young people. However, if the price of driving this car is that the engine will suddenly turn off and the odor formaldehyde in the car will exceed the standard, will you still be willing? At the 315 party in 2017, the BMW MINI was exposed to the problems of engine shutdown for no reason and could not start, and there were major safety hazards.
Afterwards, BMW recalled 6109 imported MINI series cars. The reason for the official recall is: due to design reasons, the fuel pump control unit is defective, under certain conditions, the internal electronic components of the fuel pump control unit may be broken down at the moment when the vehicle enters a dormant state or wakes up from a dormant state, so the fuel pump cannot work properly, and the engine will not be able to get fuel supply.
However, at that time, BMW MINI not only had a problem with the engine, but also the "odor" in the car was harmful to human health. Many car owners complained about the odor problem in mini cars. The source of the odor in the car is due to the use of inferior anti-corrosion wax in a certain batch of Mini cars produced in the Netherlands. But BMW customer service said in response to the media that antiseptic wax is not harmful to the body. The owner of the rights protection car reported that the use of detergent and steaming box did not work, but BMW only promised to wash the car and refused to return it.
After searching for car owners' complaints on major platforms, Xiaobian found that although the number of complaints about MINI in recent years was not so much, the customer service always pushed the ball for the problem, or simply ignored it. Such as App system problems, exhaust valve noise, etc., have not been well solved, it seems that the "price of beauty" is really not small.
2018: Volkswagen Touareg – change it when it is wrong, but in recent years, Volkswagen's quality problems have occurred frequently
The Volkswagen Touareg, a medium- and large-sized SUV that has been in the Chinese market for 19 years, as Volkswagen's top flagship model, has a calm and atmospheric appearance and a high price.
At the 315 party in 2018, Volkswagen Touareg was exposed to defects in engine design, the engine air intake is close to the right headlight, and when driving in the rain, rainwater will enter the engine air intake through the hood gap, resulting in water into the engine, resulting in problems such as the vehicle cannot start and the engine is turned off during driving. The solution given by Volkswagen is to remove the drain valve, but unplugging the drain valve will cause the car to wade at a lower height.
Affected by the "inlet gate" incident, Volkswagen recalled 33142 vehicles in China, removed unnecessary drain valves from the intake line for vehicles within the scope of the recall and installed a deflector plate at the air inlet to avoid excessive water entering the intake line to eliminate defects.
Although the problem of engine water ingress has been solved by a paper recall notice, the attitude of changing if it is wrong is worth affirming, but in recent years, the quality problems of Volkswagen Touareg and other series of Volkswagen vehicles have emerged in an endless stream, and it is really regrettable as a veteran car company.
2020: Baojun 560 - has a super cost-effective god car, but the low price can not be low quality
Super high configuration, low price, so that Baojun 560 has a super high cost performance, coupled with the Chinese people like SUV models, it is no wonder baojun 560 is jokingly called "god car".
But it is such a "god car" that fell on the altar at the 315 party in 2020. Due to the delay in broadcasting due to the epidemic, at the 315 gala broadcast on July 16, 2020, Baojun 560 was exposed to transmission quality problems. Some car owners said that they suddenly lost power on the highway, and after being recalled by the manufacturer for maintenance, the newly replaced gearbox had problems again, and failures occurred frequently. In the face of the problem, the solution given by the 4S shop is to replace the gearbox, and some cars that have changed the gearbox once or even multiple times, the problem still exists. Repair is also not good, in 2018 Baojun 560 announced the suspension of production is even more complaintless.
As the signature model of SAIC-GM-Wuling, it was once on the hot search after the 315 party. Subsequently, SAIC-GM-Wuling issued a statement saying that it had set up a special working group to investigate the matter and promised to take responsibility for product quality problems to the end. At the same time, the government imposed administrative penalties on them.
Saic-GM-Wuling, which has the slogan of "what the people need, Wuling will build", made masks when the epidemic broke out, and also accumulated a certain reputation. As the choice of many people to start a car, low price does not mean "low quality". Car companies that have a correct attitude that can admit mistakes and can follow up to solve problems are worth learning.
2021: BMW silence, Ford and Infiniti issue two statements in a row
At the 315 party in 2021, 3 car companies were on the list, which sounded the alarm for major car companies.
The first is the BMW 4S store illegally grabbing face information. As long as a customer enters a BMW 4s store and is recorded as a face, the face recognition system will automatically record the time and frequency of his visit to each store. This allows BMW staff to know exactly what the customer likes, the budget, and the offer from the previous store.
With such technology, BMW can "look at the face of the dish". You know, face information is the payment password and account password of many people. After the 315 party, Shanghai Yolok, which provided face collection equipment, issued a statement and apologized, but BMW did not publicly respond.
On the other hand, a number of Ford's cars, the Infiniti QX60, were frequently caused by transmission failures. The staff of the Ford 4S store threw the product design defects to the consumer, saying that the vehicle waded in the water, causing the transmission to enter the water and rust; the Infiniti 4S store staff said that the warranty period was extended to the owner for up to 10 years, and also asked the owner to sign an agreement with the 4S store, "After signing, don't go to the media again." ”
After 315, Ford and Infiniti immediately issued a statement apologizing, Ford said it would provide free repairs, and Infiniti said it would provide one-on-one communication for car owners.
The next day, Ford and Infiniti issued another statement. Ford said it would extend the warranty period for the dry double-clutch water rust problem to "10 years or 240,000 kilometers" and refund the relevant fees for consumers who repaired the rusty dry dual-clutch transmission at the expense of dealers authorized by Changan Ford; Infiniti also said that it would extend the warranty period for imported QX60 gearboxes to "8 years or 200,000 kilometers" (from the date of purchase of the new car, whichever comes first). At the same time, if the owner repairs or replaces the transmission at the brand's authorized dealer during the above extended warranty period, the relevant fee will be refunded after verification.
It's not too late to make amends. Ford and Infiniti issued two statements in a row apologizing and providing solutions, which can see their sincerity and attitude. Xiaobian searched the Internet for complaints about follow-up related problems, and the number of complaints about transmission problems in the Infiniti QX60 was significantly lower than in 2020.
Not only the product quality, but also the after-sales service is also an important part. Nowadays, the automobile market has long entered the era of buyers, and consumers have a greater sense of rights protection. If all car companies want to retain customers, they must not only "temporarily hold on to the Buddha's feet" before 315, but also accumulate long-term word of mouth, and the quality and service must also keep pace with the times.
This year's 315 is coming, which car company in your mind should be "on the list"? Feel free to leave a message in the comments section.