Recently, Mr. Nie from Foshan, Guangdong Province, reported to the Red Star News reporter that his Xiaomi electric car, which had been in the car for less than one month, had twice failed to drive on the highway and could not drive. Until May 10, Mr. Nie did not receive a report of vehicle failure, so he had to agree to the return plan proposed by Xiaomi, and the two parties signed a vehicle repurchase agreement. "But I still want to figure out why the car broke down."
In this regard, Xiaomi Auto's online customer service said: "Regarding the specific cause of the vehicle failure, it is indeed impossible to determine at present, and professionals still need to be tested." ”
Screenshot of vehicle failure in the early morning of May 1 provided by the interviewee
A lawyer told the Red Star News reporter that according to Article 8 of the Consumer Rights Protection Law, consumers have the right to know the true situation of the goods they buy and use or the services they receive, so as the owner of the vehicle, they have the right to know the fault diagnosis report of the vehicle.
——1——
The reason for the failure of the vehicle twice is unknown
The parties have entered into a vehicle repurchase agreement
According to Mr. Nie, on March 28, he bought the founding version of the electric car SU7Max released by Xiaomi on the same day, priced at 299,900 yuan, and picked up the car on April 10, and has used the intelligent driving function several times since then.
On April 29, when Mr. Nie was driving on the Foshan Expressway, he suddenly experienced a smart driving failure and emergency braking failure, so he immediately consulted online customer service to check the status of the vehicle. According to the communication records of the owner's exclusive service butler group, at 9 a.m. on April 29, Mr. Nie reported that he was driving a Xiaomi vehicle, and a temporary fault code appeared on the highway from Foshan, Guangdong to Yunfu, resulting in the inability to use intelligent driving.
Mr. Nie said that the follow-up Xiaomi online after-sales reply said that it was a software problem and could continue to be used after repair. Unexpectedly, two days later, on May 1, Mr. Nie encountered another problem such as intelligent driving failure on the way back to Sichuan, and the on-board display screen kept prompting problems such as abnormal and abnormal forward emergency braking function and blind spot closure test auxiliary function, and suggested contacting the online service center.
Screenshot of the repurchase agreement provided by the interviewee
"The car kept calling the police while driving, and let me pull over." Mr. Nie said that the incident happened at about 1 a.m., and he did not dare to continue driving on the highway, so he immediately called Xiaomi after-sales after pulling over. Because it was the first day of the "May Day" holiday, the traffic flow was large, and the trailer arrived at more than 5 o'clock in the morning, and it took 11 hours for the vehicle to be towed back to the Foshan after-sales center for testing. At 9 p.m. that day, Mr. Nie received a reply from the after-sales staff that the vehicle had a hardware problem and needed to be repaired before he could continue driving. Since the after-sales center could not provide a scooter, Mr. Nie had no choice but to drive another car back to Sichuan.
"Before, it was a software problem, but now it is a hardware problem, and the vehicle failure has affected the family's holiday travel." Mr. Nie said that from May 1 to May 10, he has been communicating with Xiaomi after-sales service about the cause of the vehicle failure, which has consumed a lot of energy and time cost, and hopes that the manufacturer will formally apologize and issue a vehicle failure report. "Fortunately, the mechanical brake pedal did not fail at the time of the incident, and there were no injuries or damage to the vehicle, but as the owner of the car, I have the right to know the cause of the failure."
Mr. Nie told the Red Star News reporter that until May 10, he had not received a vehicle failure report, and even if the vehicle was repaired, he did not dare to drive, so he had to agree to the return plan proposed by Xiaomi, "but I still want to figure out why the vehicle broke down."
According to the vehicle repurchase agreement provided by Mr. Nie, after friendly negotiation between the two parties, Guangzhou Xiaomi Jingyu Technology Co., Ltd. agreed to repurchase Mr. Nie's vehicle and agreed to hand it over before May 10, and Mr. Nie needs to cooperate with the repurchase work and go through the relevant procedures.
——2——
Xiaomi said that the fault still needs to be detected
The lawyer said that the owner of the vehicle has the right to know the cause of the vehicle breakdown
Screenshot of vehicle failure in the early morning of May 1 provided by the interviewee
The Red Star News reporter contacted the Xiaomi after-sales specialist who docked with Mr. Nie on this matter, and the other party said that it was inconvenient to be interviewed, and it was necessary to leave the reporter's contact information, and a special person would answer the reporter's questions, but as of press time, the reporter failed to receive a reply from Xiaomi.
Huang Kailing and Yang Enxiong, lawyers of Guangdong Green Law Firm, proposed to reporters that according to Article 24 of the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products", household automobile products have been repaired twice due to serious safety performance failures during the validity period of the three guarantees, but the fault has not been eliminated or a new serious safety performance failure has occurred, and the consumer chooses to replace the household automobile product or return it with the purchase invoice and the three guarantees certificate, and the seller shall replace or return the product.
Article 23 stipulates that within 60 days from the date of validity of the three guarantees or within 3,000 kilometers of mileage (whichever comes first), if the steering system, braking system failure, body cracking, fuel leakage or power battery fire occurs due to quality problems, consumers can choose to replace the family car product or return it with the purchase invoice and the three guarantees certificate. The seller shall replace or return the goods free of charge. "If the above two provisions are met, the conditions for terminating the sales contract have been met, and the seller shall refund the purchase price." Yang Enxiong said.
Does the owner have the right to be notified of the vehicle breakdown report? Huang Kailing said that according to Article 8 of the Consumer Rights Protection Law, consumers have the right to know the truth about the goods they buy or use or the services they receive, so as the owner of the vehicle, they have the right to know the fault report of the vehicle.
Source: Red Star News
Editor: Yu Dan