A new BMW car that had only been in business for 10 months suddenly broke down on the highway and lost power, and the owner's family was instantly involved in a sudden moment of horror.
This thrilling scene occurred in Feng County, Xuzhou, Jiangsu Province. Ms. Yu, the owner of the car, said that on February 22, the car was driving normally on the highway at a speed of about 110 kilometers per hour, when suddenly there was a caton, the engine also whimpered, and then the speed of the car dropped rapidly, almost to the same as stopping.
Especially when the car suddenly slowed down on the high speed, there was no warning before, and it was very unexpected and alarming. At that time, in addition to her and her husband, there were children and the elderly in the car. Fortunately, there was no rear-end accident, otherwise the consequences would have been unimaginable.
A BMW that suddenly loses power on high speeds. Source: Screenshot of Shandong TV Life Channel program.
Owner: Ms. Yu. Source: Screenshot of Shandong TV Life Channel program.
After spending three days to tow the car to Texas, the BMW 4S store concluded that the vehicle's gearbox had a quality problem and needed to be replaced.
Ms. Yu said the BMW hybrid, which she only bought last April, was in distress on the highway for less than 10 months:
"When we bought this car, we believed in the BMW brand. Now for us, it is a big psychological shadow. If this car continues to let me drive, I may not dare to drive."
Subsequently, Ms. Yu made many negotiations with the Texas St. Baby Horse 4S store, but did not get a satisfactory answer. In desperation, she had to complain to the media and ask for help. Ms. Yu wanted to get a 10-year warranty so that she could have a guarantee in the future, but she was refused by the 4S store.
"I have a three-year warranty, it's broken in 10 months, you tell me how to measure the quality of this car?" Ms. Yu questioned angrily.
Later, under the coordination of the media, the two sides expressed their willingness to continue negotiations, and the final result was that after replacing the gearbox, the warranty was extended for 5 years, and 4S gave Ms. Yu a voucher.
Although Ms. Yu's problem was finally resolved through consultation, the terrifying moments she encountered were a little frightening to think about. Gearbox as an important part of the car and one of the five major assemblies, there are many vehicles including independent brand models, opened for 10 years and more than 200,000 kilometers will not have problems, but Ms. Yu's BMW has only been driving for 10 months, the gearbox is in the normal driving of the vehicle failure, loss of power, the driver and occupants are in danger, and is on the highway, undoubtedly exposed bmw in the product control and quality of the problem.
Hot commentators noticed that the appearance of new cars is not unusual for BMW, and there is more than one BMW owner, and even when the car is just out of the 4S shop, the car cannot be driven. A Mr. Xi'an BMW advocate, who spent 500,000 yuan to buy a new BMW car, just drove out of the 4S shop 50 meters and broke down. Mr. Li of Hangzhou spent nearly 500,000 yuan to buy a new BMW car, and turned right 50 meters out of the 4S store to see the vehicle smoke and lie down, and the people on the car fled in fright. Compared with the owner who broke up as soon as she picked up the car and left the store, Ms. Yu was lucky, but there was a problem on the highway, which was even more dangerous.
It is hoped that BMW will be able to seriously learn from the unfortunate experience of the owner and further improve the quality of the product.