Mr. Yu of Hangzhou, Zhejiang Province, took his family to eat hot pot, and four adults and a child ate nearly 4,000 yuan, but the meal was not pleasant because they ate foreign objects. When he was first discovered, Mr. Yu didn't think about anything, and the second time he found out, he found the waiter to theorize, unexpectedly, the waiter replied: "Not mine!" ”。 This attitude of handling made Mr. Yu even more angry.
Mr. Yu's wife happened to have a birthday on February 7, and in order to celebrate her birthday, he invited his friends and his wife and children to the hot pot restaurant. They ordered 4 small hot pots and fished a hair out of the pot while eating abalone, and the waiter helped us to replace the new bottom of the pot without thinking about anything. But later, when eating king crab, he found a foreign body, which made Mr. Yu uneasy. A total of nearly 4,000 yuan was consumed that night, and the food was relatively expensive ingredients, not the cheap hot pot. According to the reason, the quality and service should be first-class, did not expect the dining experience to be so unhappy.
Finally, the restaurant manager came forward to coordinate the matter, explaining which link might have been caused by poor management. The manager opened a 668 cash card to Mr. Yu's wife and gave the money for two dishes. In the end, the entire table fee was settled at a price of 1500 yuan, and Mr. Yu also accepted.
This restaurant does need to strengthen management in terms of service and health, especially this kind of high-end restaurant, since guests have spent this money, they should enjoy a happy atmosphere and a pleasant psychology, not because of management negligence, lack of attention to details, and finally affect the reputation of the store. #杭州头条 #
