In the content of the previous issue, we learned that each joint venture model more or less has a "small problem" in the body, for the problem vehicle, the enthusiasm of the manufacturer to deal with it is obviously not high, which is the responsibility of the manufacturer and the dealer, but it is indifferent when dealing with the vehicle problem. However, the attitudes and practices of major manufacturers make car owners unhappy. According to the complaint data, today I will take you to understand the true face of major manufacturers and dealers.
Next, start the inventory of this issue, and the 2021 joint venture model after-sales service complaint index TOP10.
Key findings:
Judging from the after-sales service complaint index of the joint venture models in this period, in addition to the high iA5 of GAC Toyota, the complaint index difference of other models is relatively small, floating above and below the average value of the complaint index (111.67). Most of the models in this range are relatively affordable models, but they include the Audi A4L and bmw 3 series that are positioned at high prices at high prices.
According to the statistics of complaint data, most of the models on the complaint index ranking have body quality problems, resulting in vehicles that cannot show a good driving state, and when the owner asks the manufacturer to repair the vehicle problem, some manufacturers have handed over the answer sheet of "repair is not good, excessive maintenance, and no accessories cannot be repaired". In addition to the maintenance problem, after the false publicity of some manufacturers and dealers, they chose to be silent in the face of the rights protection of car owners.
Below we will take stock of the models that appear on the list one by one.
1
GAC Toyota iA5 After-sales Service Complaint Index: 200.85
Typical failure: Reduced range
Complaint comments: GAC Toyota iA5 as the only new energy vehicle in this issue of the after-sales complaint list to hold the first place in the complaint list. In the complaint data for this model, the reduction of the mileage after the OTA upgrade is an important reason for the owners to complain. After the vehicle was upgraded by OTA, the usable battery capacity of the original 58.8kWh of the vehicle was reduced by nearly 10kWh, and the actual cruising range was shortened by nearly 100km. At the same time, the 135 kW drive motor output power is limited to less than 60% (81 kW), resulting in poor vehicle performance. The manufacturer's behavior of locking the electricity without the authorization of the owner did not explain and apologize to the owner afterwards.
2
Langyi After-sales service complaint index: 122.2
Typical faults: The configuration of the actual car is inconsistent with the advertisement, and the promise is not fulfilled
Complaint comments: Langyi as a hot-selling model, in the case of high ownership of vehicle failure problems barely justified, but the second place in the list of Langyi is because of false publicity body configuration in the control of the car machine and the manufacturer's publicity is not in line with the manufacturer's publicity, and promised to replace the vehicle accessories, give away the owner of the maintenance and other promises are all disappointed. The contrast between pre-sales and after-sales is probably the dishonesty of consumers.
3
Leiling After-sales Service Complaint Index: 119.6
Typical failure: Sales fraud
Complaint comments: As another hot car in the compact model, Leiling also has many after-sales and service problems. According to the statistics of complaint data, in addition to vehicle maintenance, the complaint index of Leiling accounts for about 30% of the complaint index of fraudulent sales. According to the feedback of the owner, its manufacturer not only falsely advertised the body configuration, but also sold the problem car, some owners found that the new car had traces of paint repair, in addition, the new car frame number could not be repeated and could not be licensed, which also directly exposed the fact of fraudulent sales.
4
Corolla After-Sales Service Complaint Index: 114.4
Typical failure: Deposit dispute
Complaint comments: Deposit disputes are the main problem of the corolla's compact car benchmark. According to the owner of the car, the 4S store does not refund the deposit for the wrong model, which shows that the 4S store is wrong first, but it does not face the problem squarely, and the "rational and strong" is interpreted to the fullest, so arrogant that it is afraid to live up to the consumer's enthusiasm for the brand.
5
BMW 3 Series After-sales Service Complaint Index: 109.85
Typical failures: fraudulent sales, no accessories
Complaint comments: BMW 3 Series is the first luxury joint venture brand to be listed. In recent years, the sales volume of bmw 3 series has been high, as a hot model of luxury joint venture brand, some car owners have reported that dealers sell problem cars and questioned their fraudulent sales. At the same time, some car owners pointed out that the manufacturer could not provide guaranteed vehicle maintenance services, and the lack of accessories in the maintenance process led to the inability to solve the vehicle problem. There are also cases where the service date does not match the date of purchase on the warranty and maintenance issues. As a luxury brand, BMW's series of after-sales problems are inevitably a bit unreasonable.
6
Audi A4L after-sales service complaint index: 106.6
Typical faults: failure to deliver the car on time, not to solve the problem
Complaint comments: The After-sales service complaint index of the Audi A4L is comparable to that of the BMW 3 Series of the same level. Also as a hot model of luxury brands, the after-sales complaints of audi A4L focus on the two aspects of not delivering the car on time and not solving the problem. According to the feedback of the owner, in addition to the failure to deliver the car on time, the manufacturer of the abnormal sound of the gearbox and the internal glue of the headlights will not be dealt with.
7
Lingdong After-sales service complaint index: 103.35
Typical failure: Does not resolve the issue
Complaint comments: As a former joint venture brand leader, Beijing Hyundai's current status is not as good as it was then. The models on the complaint list this time are leading the move, and the complaint data is mainly derived from the 2019 models. The owner of the car reflected that when the manufacturer and dealer faced the vehicle maintenance, they pointed out that the lack of maintenance accessories could not be repaired, and the 4S shop did not solve the problem in the face of the turbocharger. The phenomenon that the vehicle problem cannot be solved is whether it is the technical reason for after-sales service or the service attitude problem, which has become an important reason for the decline in hyundai's performance.
8
Maiteng After-sales service complaint index: 82.55
Typical failure: Promises are not kept
Complaint comments: Maiteng as a cost-effective medium-sized car, has been favored by consumers, in the huge market ownership of the premise, the complaint index of 82.55, it can be seen that Maiteng's problems are not many, in this issue of complaint list, there are scattered 4S stores did not fulfill the promise of non-body quality problems. This part of the owner pointed out that the promised free maintenance has not been fulfilled, and asked the 4S shop to honor the promise.
9
Tuyue After-sales Service Complaint Index: 79.3
Typical fault: The configuration of the actual car does not match the advertisement
Complaint comments: Tuyue is the second model to appear on the complaint list after Maiteng, with a complaint index of 79.3, far below the average of the complaint list (111.67). Regarding Tuyue, the reason for the concentrated complaint is that the ACC and the active brake function are inconsistent. This has led to a concentrated complaint from the owner of the car.
10
Outlander After-sales Service Complaint Index: 78
Complaint comments: The complaint index of Outlander in this issue of complaint list also does not exceed 100, and among the complaints with a complaint index of 78, the main reason for the complaint is not to solve the problem. According to the owner of the car, the cold start difficulty 4S shop can not be solved, knock cylinder knock upgrade twice unsolved. In the face of the above vehicle problems, the manufacturer still did not provide the owner with a solution to the problem vehicle, and chose to be silent on the feedback of the owners.