How can high-speed service areas improve service quality?
1, optimize functional departments, streamline the organization. At present, the management agency of the high-speed service area is too detailed, and it is traffic control, industry, and property. Specific to the actual work, the responsibilities are unclear and they are at odds with each other. One service area has industrial personnel and property personnel. For example, epidemic prevention work, the industry let the property personnel do. The number of property personnel is limited, the work is complicated, and it is impossible to insist on 24 hours. After a lot of things happened in the service area, I told the industry that I shouldn't care about it. Talk to the property, not in charge. There are too many institutions, and it is inevitable to set up a management team, which is a considerable expense. To put limited funds to the edge of steel, it is necessary to consolidate institutions and streamline management teams and personnel.
2, the quality of the service area is good or bad, the key is to hire workers. The number of staff determines whether the task can be completed. A service area must be staffed according to the number of traffic and people, not according to the level of staff. Although some service areas are of high grade, the traffic flow is not as good as that of a parking area. If there are not enough staff, it will inevitably cause the workload to be too large, it is difficult to complete the task, or the work is perfunctory, and ultimately the customer satisfaction will decline.
The treatment of staff determines the quality of work. At present, the staff of the service area do not receive the local minimum wage. Holiday wages have not been doubled in accordance with the provisions of the Labour Code. The thickness of the banknote determines the attitude of work.
3, to improve the quality of the service area, we must abandon formalism. At present, the work in the service area is perfunctory and vigorously engages in formalism. Work doesn't work, see how many times a day you take pictures with today's watermark camera. Taking pictures cannot represent work, how much is taken, and it cannot represent the quality of work. The work does not work, the customer is satisfied or dissatisfied, not how much you take pictures. The most incomprehensible thing is that in the service area, a person responsible for taking pictures is specially arranged, and he shares it to the work group every day for the leader to see. Instead of spending three thousand to hire a photographer, it is as if the money is spent on improving the treatment of workers. These full-time photographers not only cannot improve the quality of work and service quality, but also intensify contradictions. The service staff is busy all day, there is no end to the work, those who take pictures follow behind the ass, chattering. This is why service personnel frequently resign and change people. These people who take pictures are both a waste of resources and are not conducive to work, which is really redundant. Instead, the service staff in the service area are stretched thin. At present, it is ten to watch, one to do. Such staffing, to improve the quality of service, ghost believe!
