"Give me back the BMW, give me back the engine..."
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A 4S store in Wuhan
A car owner holds a horn and defends his rights in the store
What the hell is going on?
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On February 24, Ms. Wu, a citizen of Wuhan, drove her BMW to Wuhan Zhongda Jiangbao Automobile 4S Shop for maintenance, and not long after-sales staff said that the vehicle was a little faulty.
Ms. Wu
He said the screws in the oil pan needed to be tapped, and it cost two hundred dollars, so I said yes.
However, three hours later, Ms. Wu was told that there was a problem with the engine of her car, that it could not be started, and that the engine needed to be dismantled for inspection. This made Ms. Wu very shocked: when the car drove, it was fine, how to do a maintenance can also break the engine?
He said that it was because there was no oil (engine lubricating oil), and then after the car started, it turned off, and after the engine was turned off, the engine could no longer start, and the rest would not tell me, just a word anyway is their responsibility.
Wuhan Zhongda Jiangbao Automobile 4S Shop also issued a situation statement, admitting that the engine was damaged due to "technician operation errors", but the handling opinion was that the engine needed to be dismantled and inspected, and the repair or replacement was determined according to the damaged situation. This made it difficult for Ms. Wu to accept.
The car was bought for 700,000, the certificate was about 820,000, my engine was imported from Germany, it was a precision instrument, disassembling it would definitely affect my future use (retention rate), I asked him to give me a new engine.
On the morning of March 22, the reporter accompanied Ms. Wu to the Wuhan Zhongda Jiangbao Automobile 4S Store, where Ms. Wu's BMW car has been parked for nearly a month.
Wuhan Zhongda Jiangbao Automobile 4S shop after-sales staff
Two repairers handover problem, the screw is a special screw repairer outside to repair, maintenance is another master to do, the screw repair person repaired and left, the maintenance master did not see the oil bottle. He thinks the oil is added. Nor do we shirk our responsibilities, it is our problem.
It turned out that because the two technicians who gave Ms. Wu's car after-sales service at that time did not hand over, the vehicle started without adding engine lubricating oil, resulting in engine damage.
Feng He, Secretary General of Hubei Automobile After-sales Service Industry Association
Such a mistake is too low-level, the oil is the blood of the engine, there is no lubricating oil engine can not run, through strong friction to produce high temperature, metal and metal will burn it deformation, burn red and hot, can reach a high temperature of almost 1000 degrees, the machinery will be scrapped.
It is understood that the engine lubricating oil, also known as engine oil, can play a role in lubrication and wear reduction, cooling and cooling, sealing and leak-proof, rust-proof and corrosion-proof on the engine. Once the engine is running without lubricating oil, it will cause the engine to "pull the cylinder", causing serious damage.
The after-sales staff of Wuhan Zhongda Jiangbao Automobile 4S Store told reporters that it takes about 160,000 for this BMW car to change an engine. But they need to take it apart and look at it, replace it if the core parts are injured, and repair it if it is not injured.
Ms. Wu, a citizen of Wuhan, expressed her inability to accept this solution, "My car is good, you have given me a broken maintenance, and I hope that my car will go how it comes." ”
Subsequently, the reporter accompanied Ms. Wu to the Miaoshan Market Supervision Office in Jiangxia District of Wuhan City to reflect this situation.
Staff of Miaoshan Market Supervision Institute in Jiangxia District, Wuhan
Because he forgot to add oil and caused engine damage, this evidence must not be lost, if you need to change, he always does not agree to it, then you can only sue, then the judgment must be enforced.
Source: Hubei Jingshi "Jingshi Live"
Reporter: Liu Ping, Li Yan
Video Editor: He Jinfen
Edit: Meng Qiqi | Editor-in-Chief: Natural, Chen Shi
Editor: Liao Shouxi | Producer: Li Peng