The annual "3.15" International Consumer Rights Protection Day is coming, and this rights protection event on the quality of automobile products is highly anticipated, because it can not only protect the rights of consumers, but also provide "lessons from the past" for consumers who intend to buy a car. In the 8 days of the countdown to the conference, auto door network will continue to reveal various models that are potential to be on the list.
Today, we bring you the "leader" on the complaint index list of SUV models - Tiguan L.
From the complaint index chart, you can see the ups and downs of Tiguan L's complaint index, and there have been three peaks in January, July and November in 2021, and behind this set of data is the three centralized complaints of car owners. Among them, January was the most intense complaint, and below we will focus on the most representative issues of Tiguan L.
Tiguan L is a hot SUV under SAIC Volkswagen, Volkswagen's high cost performance makes it one of the best-selling models in the domestic SUV market, with a total sales volume of 166806 vehicles from January 2021 to January 2022, and behind the sales, car owners' complaints about body problems are also odd, in January 2021, the complaint index is as high as 173.7.
In january's complaint index, the most prominent problem was the failure of the transmission electromechanical unit. Due to the failure of the electromechanical unit, many car owners show the "transmission emergency operation mode" during the driving process. The word "emergency" is accompanied by the weakening of the body power, which inevitably makes the owner smell discolored, after all, the special moment of danger will be called emergency.
In the transmission emergency operation mode, the vehicle can continue to drive, but the 1st, 3rd, 5th, 7th gears can not be used, only 2, 4, 6, reverse gear can be used. This is also another body problem caused by the failure of the electromechanical unit of the gearbox, and the logic of the gearbox towing and shifting is confused.
The so-called drag gear, that is, to resist high-speed or high-speed resistance, in the middle of the driving gear and the speed does not match the speed, resulting in throttle response lag, abnormal vibration or abnormal sound, fuel consumption increases, in serious cases damage to the engine and transmission system.
After the complaint information statistics, it was found that this problem is not an isolated case, and it is commonly seen in the Tiguan L models nationwide. The three major parts of the body should be the three parts with the best quality of the whole vehicle, and the normal service life of the gearbox as one of the three major parts should be about 5 years. The above problems generally appear in the 2020 and 2021 new models, and it is self-evident whether the old models have the above problems.
A 2020 Tiguan L owner said that the vehicle resonance at 1100 is serious, the gear shift is too positive, and the speed does not match, and after the gear change, the speed drops below 1100 rpm, and then the throttle will appear resonance, vibration numbness.
Regarding the issue of the gearbox, the measures taken by SAIC Volkswagen manufacturers for fault handling are mainly to replace the electromechanical unit, and some vehicles need to replace the gearbox, but the owner needs to bear part of the cost. And such a common transmission quality problem should be attributed to the transmission design defects, and should be recalled to the problem vehicle, the manufacturer not only did not recall the problem vehicle to protect the rights and interests of the owner, but also as the responsible party in the maintenance cost did not do for the owner of the reduction.
In addition to the transmission problem, in July and November 2021 under the peak of the two complaint indexes, the owners will invariably point the spearhead to the problem of particle trapper blockage, according to the complaint data statistics Particle trap blockage complaint index accounted for about 40% of the total complaint index of the year, compared to the transmission electromechanical unit failure problem that was only complained about in January, it can be seen that the prevalence of the problem is more obvious.
Particle traps are actually gasoline particulate filters used in the exhaust gas aftertreatment of gasoline engines to capture particulate emissions. In order to meet mandatory emission standards, major car companies have added particle trap devices (GPFs) to reduce particulate matter emissions. After investigation, the EA888-DPL engine equipped with the 2020 and 2021 Tiguan L 330TSI models shipped after the second half of last year has been equipped with a particle trap.
It should be noted that when the capture particles reach a certain stock, the particle trap will automatically burn the captured particulate matter (regeneration), and then achieve circular work.
Indeed, the addition of particle traps can indeed effectively save energy and reduce emissions, but if the user does not carry out combustion system maintenance during use, long-term low-speed driving, etc., it will bring clogging to the particle trap, and the carbon deposit on the top of the piston is a sign of blockage. As a result, a series of problems such as vehicle power decline and fuel consumption will increase.
And most of the owners who choose Tiguan L, the purpose of buying a car is commuting and traveling, from this point of view, the fuel consumption of the vehicle is a topic that car owners are more concerned about, due to the doubling of fuel consumption after the particle trap is blocked, many car owners ask 4S shops to help solve.
Some car owners said that the 4S shop gave a "magic trick" about the problem of particle trapper blockage that "running at high speed can be solved". For most car owners, running at high speed requires a break from valuable weekends. Coupled with the cost of fuel and tolls, the owners are miserable, and they bear the pain of problems in the quality of the body, and they also have to spend energy and financial resources to solve the problem independently.
Another car owner said that if he did not want to pull the highway regularly, he could only go to the 4S store to "clean" or replace the particle trap. Some car owners revealed to the media that the price of replacing the particle trap is 5089 yuan. Of the two solutions, while it sounds easier, it doesn't solve the root cause of the body problem.
Combined with the complaint index of these two typical problems of Tiguan L, car owners are bored with the problem, not to mention that most of the problem cars are new models. Judging from the results of the complaint, repeated complaints can only be exchanged for the relief of the body problem, and the manufacturer has not been able to effectively solve the root cause of the problem. As a result, car owners are also deeply angry and helpless about the manufacturer's irresponsible and inaction attitude, and they are also deeply helpless to protect their own rights and interests.
As early as 2013, CCTV's "3.15" evening party exposed the problem of Volkswagen transmission failure, resulting in sudden acceleration or stall during driving. After 9 years, the Tiguan L transmission still has a large defect problem, coupled with the delay in curing the particle trap problem can not be well solved for the owners, perhaps this year's Tiguan L will once again become the "3.15" C position, in this way to protect the rights and interests of car owners.