Near March 15, 2022, the car economic society will analyze the "quality insider" of the domestic car market from different dimensions, and bring you a true and reliable car purchase evaluation. The topic of discussion with you today is through the 2021 Car Quality Network complaint list, who is most likely to be on 3.15.
Judging from the top 10 of the complaint list from January 1, 2021 to December 31, 2021, Japanese and German have become popular complaints, with 5 and 3 models on the list respectively, only 2 models on their own, and no models in the United States, Korea and France on the list. Among them, FAW-Volkswagen Xiti has 3 seats, and Dongfeng Honda and Dongfeng Nissan occupy 2 seats respectively. Next, Xiaobian briefly talked about some of the "truths" found in it, which were summarized as three mainly.
First of all, the quality of FAW-Volkswagen has declined significantly
Specifically, FAW-Volkswagen Tanyue won the "championship" with 1875 complaints, the main complaints are the particle trap blockage caused by increased fuel consumption, the transmission abnormal sound, abnormal noise in the car when driving, and low brightness of the headlights. In particular, the particle trap blockage problem cannot be solved, and it is a hard wound of Tanyue. Users bluntly say that buying a car is like buying a grandpa, and there is nothing to run at high speed, so that it can be "temporarily solved", and those who like to block can buy.
In addition to Tanyue, FAW-Volkswagen's Sagittarius and Magotan also entered the top 10, ranking 3rd and 4th respectively. Coincidentally, the complaints of the two cars are basically similar, focusing on the transmission and the problems of bumps, engine and chassis noise. Complaints about the Volkswagen gearbox problem have a long history, but they have not been resolved, and have long become a well-known "common disease" for passers-by. Its dry dual-clutch gearbox, in the city to stop and go will be too high temperature, smoothness decline, become the owner's heart forever pain.
In recent years, the decline in the quality of FAW-Volkswagen is an indisputable fact. I believe that many people have such a feeling, and there are constantly people around who say that the quality of the public is not as good as before. If FAW-Volkswagen insists on going its own way, it will only get deeper and deeper, and there will only be more and more complaints about various models in the future. Perhaps, only the last 3.15 can wake up.
Second, Japanese cars are not reliable
In the past, in the minds of many consumers, it was always believed that Japanese cars must be very reliable. However, from last year's list, Japanese cars occupied 5 seats, namely Dongfeng Nissan Xuanyi and X-Trail, Dongfeng Honda Civic and CR-V, and FAW Toyota Corolla. It can be seen that there are many problems with Japanese cars now, and the advantages of Japanese cars in that year no longer exist.
From the perspective of specific problems, Xuanyi's transmission is abnormal, sudden setback, Civic's tire peeling cracking, center console abnormal sound, CR-V tire bias grinding, Larol's transmission abnormal sound, sudden setback, Qijun's transmission can not accelerate, sudden setback, spool box failure and other issues are more difficult. Therefore, do not put the Japanese car myth, separately to pick out a problem, can be on 3.15.
In fact, toyota and Lexus's "throttle" has not been solved, honda and Nissan quality is not as "indestructible" as before, can be understood as "fail", is it really pampered to have no fear?
In recent years, the sales performance of the collective "highlight" of Japanese cars is indeed gratifying, but the quality problems that have frequently erupted are also a state of "high score and low energy". If Japanese cars cannot truly ensure product quality, improve production processes, and increase quality control, I believe that "high scores" are only a temporary phenomenon.
Third, independent brands still need to work hard
Looking at the 21-year list, there are still 2 models in the top 10, namely Euler Good Cat and Trumpchi GS4. This shows that through the efforts of independent brands in recent years, the body shape has been greatly improved, but there is still a lot of room for improvement in the quality of the whole vehicle.
However, we still have to give our own brands a thumbs up! Taking Euler Good Cat as an example, after the fermentation of the incident, Euler did not respond directly to the question for the first time, and the follow-up official replies showed the Attitude of "Active Communication and Timely Feedback" of the Great Wall, and the final "chip compensation" has also arrived.
Such large-scale collective compensation incidents for car owners are very rare, and Euler Motors has also set a precedent. In the short term, Great Wall Motors will bear huge losses, but in the long run, this sincerity of respecting users will be seen and accepted by users.
In contrast, the Trumpchi GS4 needs to be well reflected. Judging from the complaints, the complaints about the body rust of the Trumpchi GS4, the abnormal sound of the transmission, the oil leakage of the engine, the foam cracking of the paint surface and other problems are quite concentrated, and have become a "common disease". The eyes of consumers are shining, Trumpchi GS4 wants to revitalize the glory, the first step is to improve the quality, only the quality is worth the price, consumers will pay.
Write at the end:
The interpretation of the 2021 auto complaint list is here, although the ranking is only a reference, but its more important significance is to reflect objective issues and deserve the attention of consumers and manufacturers. So, the question is, when Volkswagen, Nissan, and Honda are frantically complained about, who should be on this year's 3.15?