In November last year, some Euler owners felt that the operation of the car machine system was caton, so they retrieved the configuration information of the car machine through ADB and found that their car machine chip was not the Qualcomm octa-core chip previously advertised, but an Intel quad-core chip produced in 2016. Once this matter was exposed, it caused many car owners to be dissatisfied with Euler, and complained to Euler on the complaint platform.
In response to this incident, Euler issued an announcement that Euler did not use Qualcomm chips in this model, and Qualcomm chips are planned to be installed on models launched in the future, and provide owners with compensation such as extending the free entertainment traffic package for two years and the first owner's three-electric warranty function.
With the gradual fermentation of the incident, CCTV financial channel publicly reported the Euler good cat core replacement incident, pointing out that the brand side "stole the core", played word games or suspected consumer fraud, and subsequently, The Great Wall Motor, a company affiliated to the Euler brand, issued an announcement that it had asked the Euler brand to verify and correct the content of the official website, and gave the delivered owner a lifetime warranty and 10,000 yuan of free charging rights.
Xiao Daoge felt that in the "core change" incident of Euler, the initial response was insufficient, and the relevant situation was not explained until after the fermentation of the incident, showing that the importance of the Euler brand to consumer rights and interests needs to be improved. It is hoped that Euler can do a good job in the future and pay attention to user experience to avoid such situations again, so that consumers can have a good car purchase and car experience.