The MG 5 car purchased at the end of October, less than two months after driving the vehicle dashboard showed "engine emission failure, please repair", which made Ms. Bai really difficult to accept. After communicating with the Yikai Auto Trade Automobile Sales Center (hereinafter referred to as "Yi Kai Auto Trade"), he was told that "they are only responsible for sales, not after-sales".
On October 26, Ms. Bai purchased a MG 5 car at Yikai Auto Trade, with a price of 76,900 yuan. "The car our family bought before was bought here, and it was because we trusted them that we bought a car here."
On December 11, when Ms. Bai was driving from Shenmu to Jinjie, she found that the vehicle had a feeling of frustration when throttled, feeling that it was not oiling, and the dashboard prompted "Engine emission failure, please repair", which made Ms. Bai angry, because she was worried about a bigger fault in the vehicle's driving, and Ms. Bai ruled out the vehicle at a nearby repair shop.
"When my husband called the person in charge of yikai auto trade to inquire about the cause of the failure, he did not expect him to say' only responsible for sales, not after-sales'." Due to the lack of results in communication, Ms. Bai asked for help from the Huashang Daily-Ersanli [Xiaoli Help] column, hoping to intervene in coordination.
According to the car purchase invoice provided by Ms. Bai, the sales unit is Chengdu Guangjue Automobile Sales service Company, and the vehicle price is 76,900 yuan. "Although the vehicle fault code has been eliminated, there will still be a sense of frustration when the vehicle is refueled, and I can accept that the new car has such a problem."
On the afternoon of December 13, the Huashang Daily- Ersanli [Xiaoli Help] column came to Yikai Auto Trade, and a staff member said: "It is one of our responsible persons who speaks, and the speech is more rushed, if this is really our problem, we will definitely be responsible for the end." ”
The staff then found a maintenance personnel to test the vehicle on the spot, and did not find that the vehicle had a fault code, and then test-drove the vehicle and found that the vehicle did have a sense of frustration when refueling. "Because no fault was found before, the customer only found this problem after refueling, we checked and test drove, the preliminary estimate is that there is a problem with the oil, the customer can use the oil in the tank to see if the fault problem exists." A person in charge of the Yikai Automobile Trade Automobile Sales Center said that if there is still a fault problem, they will definitely contact the manufacturer and be responsible for the fault problem to the end, if they do not agree, they can only remove the fuel tank, and then see if the fault exists after cleaning up the oil storage.
After on-site coordination, the customer Ms. Bai also agreed to the first solution given by the merchant. "Buying a new car is a pleasure to be happy, and I hope that this tank of fuel will run out and then refuel without related failure problems."
Huashang Daily reporter Yang Huyuan Editor Wang Nana