Cars are an indispensable means of transportation in life, and now the price of cars is not cheap, and buying cars accounts for the majority of the household consumption list. The owner of the car took out most of his savings to buy a car, and if the car broke down twice in three days during the use of the car, it would only make people feel very bad.
Ms. Zhu from Hangzhou, Zhejiang Province, bought a Mercedes-Benz E350el plug-in hybrid at a local 4S store for more than 500,000 yuan. Ms. Zhu originally bought the car for family transportation, and when she bought the car, the car was not registered in his personal name, but was purchased in the name of the company.
After Xi Ti's new car, Ms. Zhu had just driven the car for a week and there was a problem, and once the engine failure light suddenly lit up during normal driving, accompanied by an abnormal engine sound. Ms. Zhu sent the car to the 4S shop for inspection, and the staff checked the engine of the car, eliminated the fault code, and informed Ms. Zhu that the problem had been solved.
Ms. Zhu drove the car back for another week, the engine fault light came on again, Ms. Zhu sent the car to the 4S shop, and the staff replaced the fuel tank sealing diagnostic device after checking the condition of the car. Unexpectedly, a week later, the engine failure light came on again, and this time the 4S store replaced the activated carbon filter.
The car was repaired twice, and Ms. Zhu thought that the problem could finally be solved, but she did not expect that the engine would turn on again in the third week. Ms. Zhu helplessly sent the car to the 4S shop, this time the staff replaced the pressure sensor, and told Ms. Zhu that a small leak was detected in the fuel volatilization emission control device, which may be a damaged seal, which will lead to engine failure.
In just one month, Ms. Zhu's newly purchased Mercedes-Benz was repaired three times, but unfortunately the problem was not solved, and the engine failure light was turned on again a week later. Ms. Zhu did not agree with the 4S shop to repair the car again, she believes that the quality of the car is problematic.
On April 2, 2022, Ms. Zhu found that the engine fault light was lit for the 5th time, he sent the car to the 4S shop to inquire about the after-sales department, the last time the car was repaired, you promised that the engine failure light could be returned or replaced 5 times, and now the fault light is lit 5 times, hurry up to change the car for me.
The staff of the 4S shop refused to change the car on the grounds that the car could not meet the return and replacement standards, and Ms. Zhu could only contact the media for mediation. The media staff interviewed the manager of the 4S store in charge of after-sales problems, and the person in charge said that the vehicle had changed three parts, the fault light was lit 5 times, and the computer detected that the resistance was too large, resulting in a gas leak.
The person in charge has contacted the manufacturer's technical department to feedback the situation and seek the best solution. Ms. Zhu bought the car engine failure light has been lit 5 times, why can't it meet the return and replacement standards? The person in charge believes that the engine failure light is lit for the 5th time, but the reason for this light is not the same as before, and it cannot be determined that the same problem has failed 5 times, so it cannot meet the standard for returning and replacing the car.
Ms. Zhu is very helpless, more than 500,000 new cars ran 300 kilometers to repair 5 times, she decided to listen to what the manufacturer said first, there is no reasonable solution, if the solution provided by the manufacturer is not satisfied, and then put forward the demand for replacement and return.
Many netizens think that the 4S shop replacement car return standard is too high, you have to have a part of the bad 5 times to change the car, so many parts on the car, bad 5 times can not be repaired hundreds of times? Do you think that the return and exchange standards of 4S stores are reasonable?
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