Due to the information asymmetry between consumers and 4S stores, many car owners find that there is a problem with the car not long after buying a car, and it is very difficult to drive the car to the 4S store to protect their rights. Most 4S shops only fix the original fault of the car and will not compensate the owner for additional compensation.
Mr. Li from Changsha, Hunan Province, bought an Audi a8L at a local 4S store, bought the car on January 18, 2022, and after driving for less than a month, there was a problem. Once, when Mr. Li was driving out to run an errand, he found that the engine fault light on the dashboard suddenly lit up.
Mr. Li drove the car to the 4S shop for testing, and after the test was completed, the staff told Mr. Li that this Audi a8L was an imported car, and the exhaust emission standards of the imported car were different from those of the domestically produced cars, so there would be a problem of engine failure lights.
After the staff adjusted the vehicle, the engine fault light went out. Mr. Li thought that the fault had been lifted and drove the car back, but he did not expect that the engine failure light was on again on the second day. Although the engine failure light is only on and does not affect normal driving, Mr. Li is worried that the engine problem will cause safety hazards.
Mr. Li sent the car back to the 4S shop for testing, Mr. Li asked the 4S shop to solve the hidden dangers and promised that in the future, the 4S shop must be responsible for the traffic accidents and other dangers caused by engine failure during the driving process. When the 4S shop conducted a thorough inspection of the car, it was found that there was a problem with the pump monitoring the fuel gas leak, which may be the fuel gas leak that caused the engine failure to turn on.
Damage to the fuel pump can cause the vehicle to fail to start, delays in starting, and even severe shaking due to insufficient power. At present, the solution of the 4S store is to replace the pump that monitors the leakage of fuel gas to further eliminate the safety hazard. As for the letter of commitment that Mr. Li wanted, the 4S store said that it could not be done.
The head of the 4S store said that many of Audi's models have encountered similar problems, as long as the pump that monitors fuel gas leakage can be replaced to solve the problem, 99% can eliminate the hidden danger. The car bought by Mr. Li enjoys the three-guarantee policy stipulated by the national law, and all problems in the vehicle can enjoy the three-guarantee service, and there is no need to additionally guarantee the engine.
The 4S shop plans to repair Mr. Li's car first to solve the safety hazards, and then talk to Mr. Li about compensation. 4S shops can properly compensate the owners of the car, but it is absolutely impossible to write a letter of guarantee, there is no such good thing. Mr. Li denied that 800,000 cars broke down less than 800 kilometers, and the 4S shop could not just repair the faulty place, but must compensate.
Editor's Comments:
Many Volkswagen car owners left messages on the Internet that the new generation of Volkswagen often has the problem of pump failure to detect fuel gas leakage, and replacing a new pump will solve the problem, and there will be no other safety hazards. Other Audi owners say they've been driving for years, and engine breakdown lights are often on, but they never affect safe driving.
Xiaobian believes that the service attitude of the 4S shop is not bad, the damage to the fuel pump is not too big a problem, and after the 4S shop repairs the fault, it is enough to compensate the owner appropriately. Mr. Li wants the 4S store to write a letter of guarantee, promising that it is obviously impossible for him to be responsible for all the problems of the engine, what do you think?
The pictures in this article are from the Internet, if there is infringement, please contact to delete