Mid-March this year
Ms. Shao, who lives in Xifeng County
Bought a car at a car franchise
But the car arrived within a few days
The engine failure light of the new car is on
Ms. Zhao felt that there was something wrong with the car
Ms. Shao: He used the detection instrument of that computer to detect that there were five faults, all of which were faults in the front and "past" written in the back. The new car tested out the result has the word "past", ms. Shao is very curious. She didn't know what the "past" really meant. The explanation of the sales and maintenance staff also made Ms. Shao confused.
Ms. Shao: He said that this past is that this failure has passed. Just like you have a cold, your immunity is on its own. Just put this fault light out.
Hear the other person say this
Ms. Shao did not delve into it any further
After the other party eliminates the fault
Ms. Shao drove home
But what she didn't expect was
On the way home, the engine failure light actually turned on again
The new car arrived only a few days after another
This forced Ms. Shao to become suspicious of the vehicle
Sure enough
In several conversations with the merchant
Ms. Shao learned of the vehicle provided to her by the merchant
Probably not a new car, but a showroom car!
This is something that Ms. Shao can never accept
So, is the new car that Ms. Shao just bought a showroom car? The reporter and Ms. Shao came to the Oriental Nissan franchise store of Guizhou Huayue Automobile Trade Service Co., Ltd. and met the sales manager Zhong Wendong.
Zhong Wendong, sales manager of Dongfeng Nissan franchise store of Guizhou Huayue Automobile Trade Service Co., Ltd.: At that time, there were two problems in the negotiation, one was the showroom car, and the other was the fault. We checked out I don't know if the after-sales service has told you, it is a sensor alarm, not a sensor broken.
Zhong Wendong said that the reason why Ms. Shao's vehicle failure lights were bright was only caused by the high oxygen content of the sensor, not damage. The maintenance personnel inspect and repair the vehicle, and if the vehicle is illuminated again, the maintenance personnel will replace the sensors.
Hearing such an explanation, Ms. Shao was panicked, after all, what was the reason for the engine failure light, the consumer was not a professional, and it was impossible to assess whether there would be other consequences. Moreover, when she bought a car, she repeatedly stressed that she did not want a showroom car, but the sales staff still sold her a showroom car.
Zhong Wendong told reporters
The salesperson sold the showroom car to Ms. Shao
There are certain work mistakes
They have made some product giving promises to Ms. Shao
But Ms. Shao did not accept it
New cars have problems one after another
She couldn't trust the merchant's explanation anymore
Zhong Wendong, sales manager of Dongfeng Nissan franchise store of Guizhou Huayue Automobile Trade Service Co., Ltd.: You have been telling me that you want to return the car and change the car, which is indeed outside our ability range, because it does not meet the three-guarantee policy for the time being. We can just go through the legal process.
The editor has something to say:
Ms. Shao repeatedly stressed that she did not want a showroom car before buying a car, but she was afraid of what would come, and the sales staff sold her exactly a showroom car. After the problem arises, the result given by the merchant is to take the legal route. This seems to have become the most effective "shield" for these businesses. We hope that before selling their own goods, merchants can put integrity first, after all, integrity is the basis of being a person.
Reporter: Xiong Xin
Editor: Yang Chengyu
Editor: Dai Yi Review: Sun Zhidan
You might want to see it