Mr. Shen reflected that some time ago he mentioned a new car, and then flipped through the mobile phone photos at home, and suddenly felt that the car was "not fragrant".
Mr. Shen lives in Tonglu, and on February 25, he went to the GAC Eian store on Xixi Road in Hangzhou to see the car. On the same day, he took a fancy to a GAC Aean V plus.
Mr. Shen: "(Sales) took me to the warehouse, saw one of their new cars, and told me that they would give me the new car, and I thought it was okay, so I signed the agreement." ”
On February 28th, Mr. Shen went to the shop to take the car away according to the agreement, and the price of the car was 182,060. Mr. Shen said that this is the factory guidance price, there is no discount.
Mr. Shen: "After going back, I looked over the photos and found that in the photos taken, I took a little bit of the frame number of the showroom car, and I was more curious, and I checked with my own car, and found that the frame number was the same." ”
Mr. Shen introduced that at that time, he was photographing the trunk of the car in the exhibition hall, and inadvertently brought the frame number on the rear tailgate.
Manager Lu of Hangzhou Guangcheng Zhe'an New Energy Automobile Co., Ltd.: "It is indeed our negligence in our work that led to the failure to hand over the car in the basement to him in the end. ”
Manager Lu of the store explained that after Mr. Shen finished booking the car on February 25, after about two hours, some customers came to the store and took a fancy to the same car, the interior of the configuration color model was the same, and agreed to take the exhibition car away. Manager Lu said that the car that Mr. Shen took away was actually only parked in the exhibition hall for three days.
Manager Lu of Hangzhou Guangcheng Zhe'an New Energy Automobile Co., Ltd.: "On the day of February 24, around 9 o'clock in the morning, this car was parked in the exhibition hall, there was no order at that time, we had two cars in the library. Price We are a price model, all models, the whole country is the same price. Mr. Yang, the other owner of the car, is 182,600. ”
Manager Lu said that coincidentally, the two cars were delivered at the same time on February 28. The keys to the merchandise cart were all put together, and when the two sales consultants went to look for the keys, they inadvertently took the wrong car keys.
Manager Lu of Hangzhou Guangcheng Zhe'an New Energy Automobile Co., Ltd.: "We generally write on the merchandise car, such as the model configuration, appearance, and frame number, because the upper part of the two cars is exactly the same, and the frame number part is basically the same, except for the last digit, one is 0, one is 9." ”
Mr. Shen: "The salesman said that the car was driven from the garage. Do you drive up from the garage and you can't recognize which car it is? Can the sales be negligent enough to know which car they are driving? ”
Hangzhou Guangcheng Zhe'an New Energy Automobile Co., Ltd. Lv Manager: "After the sales consultant takes the key out, give it to the warehouse manager, the warehouse manager goes to drive the car out, takes it to the car wash, after the car wash, the warehouse tube does not care, and the sales consultant himself goes to the car wash room to park the car in front." This step is wrong, in other words, the back is wrong. ”
Mr. Shen asked to return the car or change to a new car. Manager Lu said that they are willing to compensate for five maintenance, and if they are not satisfied, they can negotiate again. Mr. Shen did not accept it and intended to take the legal route to solve the problem.
(1818 GoldenEye)