When a person has a certain economic foundation, he always hopes to live a better life and drive a more high-quality luxury car. Many young people like BBA when they buy a car, BBA is of good quality, and there is still face when driving.
There is a domestic owner Ms. Wang bought a Mercedes-Benz SUV in a local 4S store, Ms. Wang bought a car mainly for family transportation, his requirements for the car are not high, as long as it is easy to worry about driving, the configuration is high, Ms. Wang bought this Mercedes-Benz in full Not long ago found that the car has abnormalities.
Ms. Wang was particularly excited on the day of the pick-up, and the 4S shop also held a grand pick-up ceremony for her, allowing him to immerse himself in the joy of picking up the new car. Ms. Wang only cared about taking pictures and sending circles of friends, and drove away without carefully checking the condition of the car. After driving the car back, Ms. Wang and her relatives went out to dinner and casually put the car keys on the table.
Relatives saw that Ms. Wang's car keys were attached to a label and took a closer look at it, and found that there was actually a "back letter" written under the label of the car key. "Since Ms. Wang bought a new car, why did she have a letter of refund on the car key?" Relatives suspected that there was something wrong with the car Ms. Wang bought and asked her to go back and check it out.
On the second day, Ms. Wang drove the car to an outdoor well-lit place to check, and he found that there were indeed scratches on the side of the car, and it was likely that what he bought was not a new car, but a second-hand car that was returned by others. Ms. Wang immediately drove the Mercedes back to the 4S shop and asked the staff to give an explanation, and the explanation of the sales was that the car was a return and replacement within the group.
Ms. Wang took out the car purchase contract, which clearly stated that she was buying a new car. Ms. Wang bought a Mercedes-Benz SUV for 450,000 yuan, only to find that the car she bought was not a new car but a second-hand car, Ms. Wang believed that the dealer had sales fraud, and asked the other party to refund one and lose three in accordance with the three-pack law.
The 4S shop does not recognize the vehicle as a used car, and their explanation is that the car was seconded from Mercedes-Benz headquarters and was not a defective product returned by other owners. As for the scratches on the surface of the car, they are the normal losses that occur during transportation, and the dealer is willing to give Ms. Wang appropriate economic compensation, such as giving away several maintenance services.
Ms. Wang posted her experience online, and many netizens advised him to take legal means to defend his rights. Since the contract states that the car is a new car, Ms. Wang bought a returned car, and the dealer concealed the truth of the vehicle in the process of selling the car, which is a sales fraud. If Ms. Wang uses legal means to defend her rights, she can get 1.8 million yuan in compensation.
In the end, Ms. Wang followed the advice of netizens and decided to call the police to solve the problem, according to the Consumer Protection Law, Ms. Wang will receive 1.8 million compensation for successful rights protection. Many netizens said that it was fortunate that Ms. Wang found it early, and if Ms. Wang could not find the back letter on the car key in time, the dealer might find an excuse to deny that the vehicle was a return and replacement car.
Editor's Comments:
Many consumers believe that 4S stores are the most reliable and formal car purchase channels, and it is safest to buy cars in 4S stores. I hope that everyone will carefully check the condition of the car before buying a car, even if you buy a car in a 4S store, you may buy a problem car. If it is found that the condition of the car is inconsistent with the new car, the owner can call the consumer complaint telephone to report it and take legal means to protect his rights.
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