Mr. Lin, who lives in Mawei, Fuzhou, said he bought a 7-seat Chevrolet Volando after several comparisons. But just a year after buying it, Mr. Lin said that the engine of the car was shaking quite badly, and even there was a dangerous situation during the driving.
Owner: "Volando" jitters like "tractors"
Owner Mr. Lin
The sound was very loud, louder than the sound of a tractor, and the whole car was shaking.
Mr. Lin said he spent about $150,000 on the Chevrolet Volando last February. In February this year, Mr. Lin noticed that the car's engine failure light was lit up, and at first he did not care, but in March, the engine had a strange noise and violent shaking, and even stopped during the driving of the vehicle.
The car-buying 4S shop is closed
After-sales service is recommended to go to other stores for repairs
The reporter accompanied Mr. Lin to the Fujian Huajun Tianyuan Automobile Sales Company where the car was originally purchased, but the store was almost "empty", and there were only a few cars left in the exhibition hall, and there was no one. The sales staff of Huajun Tianyuan Company told Mr. Lin that the original Mawei store has been removed from the network, and if there is an after-sales problem, it can go to Zhongji Zhongtai for joint insurance.
Mr. Lin recalled that he went to the Fuzhou Zhongji Zhongtai Chevrolet 4S shop for repairs, but the failure appeared again within a few days.
Detected as a system conflict. In my cognitive range, I feel that it is the failure of the engine. Because if the system is bad, it will not be said that the function will undergo such a big change. The 4S shop said that the system was not updated, the update was repaired, and the result was only opened for six days, and the fault light was turned on again.
Mr. Lin said that at present, he has lost confidence in the car and hopes to return the car.
Zhongji Zhongtai Chevrolet 4S Store:
Replacement parts can be solved
After inspecting Mr. Lin's car, the after-sales supervisor of Fuzhou Zhongji Zhongtai Chevrolet 4S store believed that the engine of the vehicle was normal, and the first engine failure light was caused by other problems.
After-sales supervisor of Fuzhou Zhongji Zhongtai Chevrolet 4S store
The general car has only one battery, this car has two batteries, the two software may conflict, the control may be a problem, the fault light is on, so our manufacturer has an upgrade for this fault, and we will eliminate the fault when he finishes.
After-sales staff said that the problem this time is also the failure of other parts of the vehicle.
The staff explained that at present, Mr. Lin's vehicle does not meet the conditions for returning and replacing the "three guarantees", but it is still within the "three guarantees" period, and they will repair it free of charge.
Everything we can solve during the warranty period is done for him, and we confiscate his money. If you suspect that there is still a problem with the car, after the change, we will accompany you to test the car, is there a situation that you said that the speed is very high and the speed of the car cannot go up.
After on-site consultation by reporters, Mr. Lin expressed his willingness to hand over the vehicle to the 4S shop for maintenance.
Is the "three-cylinder car" engine shaking badly the norm?
Experts
After Mr. Lin's encounter was released on the media platform, many netizens left a message: engine jitter is a common disease of "three-cylinder cars". Journalists also consulted experts on this issue.
Li Xiangming, senior engineer of the Automobile Application Teaching and Research Department of Quanzhou Vocational College of Economics and Trade
The power balance of the three-cylinder car will be weaker, and if one cylinder does not work well, there will be jitter. The firing sequence of the ignition explosion of the three-cylinder car will have an overlapping period, and its interval time will be slightly longer, and this phenomenon of jitter will occur.
The vehicles with "three-cylinder car" engines are suitable for many family cars because of their relatively fast rotations and fast start-up.
But after a year or two of use, the inertia force drops, and there will be jitter. Therefore, in the long run, the maintenance cost is relatively high. In this regard, Professor Li suggested that consumers should understand the pros and cons of car purchase before purchasing.
Before the deadline, Mr. Lin also contacted reporters, saying that after the second maintenance, the engine failure lights of the car have been normal, and the shaking situation has also been reduced.