Cadillac, the impression in people's minds has always been American luxury cars, and many people choose to buy. But since March, Cadillac began to lose the status of second-tier leader, unplanned development has brought more negative problems to car companies, in fact, Cadillac in the Chinese market has a mixed reputation, price cuts, discounts, has become its lingering label, the price system basically collapsed. And Cadillac almost rely on negative news to establish popularity, what Cadillac bath king, bath emperor emperor, etc., so some consumers for cadillac's first impression is not good, if there is no these impressions, Cadillac's sales are expected to completely fall to the bottom.
In addition, SAIC-GM's bad reputation is also obvious to all, the shoddy manufacturing of SAIC-GM in the early years, to today's closed-door car manufacturing, do not listen to user needs, regardless of user experience, SAIC-GM has become a negative model of "old forces". Basically, as long as it is a car out of SAIC-GM, there will be more or less quality problems, which is the consequence of behind closed doors, and its group is too closed, resulting in the inability to cite emerging technologies from the outside world to develop its own enterprises, and can only rely on "old antiques" to continue to build cars, and these "old antiques" technology also makes the cars made no different from "scrap iron".
The routine of exchanging price for sales Cadillac has gone through, and has passed the time when the price can affect sales, although Cadillac adheres to the policy of small profits and quick sales, and does not cut leeks, but the sales volume has risen while the quality problems have also been exposed.
Let's take Cadillac's XT4 first, as can be seen in the car quality network, cadillac XT4 has many problems, such as audio-visual system failure, sales commitments are not fulfilled, suspension system failure, vehicle interconnection failure, exhaust pipe rust, engine/motor failure lights are on, paint foam cracking, engine/motor shutdown, motivation/motor jitter, brake failure and brake system abnormal and other issues The complaint rate is very many.
Among them, the problem of brake failure is particularly serious, the owner of the car shortly after the car, XT4 on the brake failure phenomenon, dashboard ABS fault light, electronic stability control fault light, engine fault light, brake system fault light all began to report fault code. In an instant, the vehicle's braking system stopped working, no matter how the owner stepped on the brakes, the vehicle had no braking effect, and could only wait until the speed of the car slowly came down to the side of the road, and then call cadillac customer service for rescue.
After the vehicle was re-ignited, the dashboard only showed the engine failure light, and when the customer service explained the situation, the customer service said that it was okay to drive back slowly. The brakes of the vehicle have already failed, but the customer service has let the owner drive the car slowly home, instead of going to the 4S shop for testing at the first time? With such quality and service, who would buy Cadillac? In the words of the owner: spend money to buy a car, the car still wants its own life, which makes sense?
Compared with the problem of brake failure, the problem of vehicle transmission failure is already a big black witch, the owner just mentioned the new car in the driving process of the gearbox can not be switched, the system prompts the hanging gear condition is not met, the whole car brake is locked, the gear is always in the p gear position. After dragging to the 4S shop for inspection, it is still impossible to drive.
And the 4S shop said that it is possible that the valve body of the gearbox is damaged, and it is not 100% guaranteed to drive normally after replacement. Once the transmission valve body is replaced, the body accessories water tank, battery and other parts will be disassembled, and once the vehicle is disassembled and the gearbox is replaced during the warranty period, it is directly faced with the inability to trade and sell in the second-hand car market in the later stage, what is the discount rate? After the owner asked to return the car, the Cadillac 4S store also rejected the owner's appeal, refusing to admit that there was a problem with his vehicle, so that the owner had no choice but to complain.