Less than a week after the newly purchased vehicle, the engine of the vehicle broke down, which made Mr. Li depressed, and after many times of fruitless communication, Mr. Li asked for help from the Huashang Daily - Ersanli [Xiaoli Help] column.
On December 3, Mr. Li purchased a Dongfeng Xiaokang car at the Dongfeng Scenery Yulin Dragon Prince Franchise Store, and when he picked up the car, he found that the engine fault light was on, and the staff told him that this was a normal phenomenon and would not affect the driving of the vehicle.
Mr. Li took the car home after the engine failure light did disappear, but after driving for two days found that the vehicle had the phenomenon of burning oil, and the dashboard engine failure light lit up again, and after communicating with the store, the other party asked him to add oil to observe the situation.
"They asked me to add oil once, and it didn't take long for me to add the oil before the vehicle showed a fault and couldn't get on the road at all." Mr. Li said that on December 11, the staff of dongfeng scenery Yulin Dragon Prince franchise store towed the car back to the store, and Mr. Li then communicated with the store to hope to change the car.
Mr. Li told the Huashang Daily-Ersanli reporter, but the staff of the Dongfeng Scenery Yulin Dragon Prince Franchise Store said that only the engine could be replaced, and the vehicle could not be replaced. "I just bought a new car, the engine has failed, is it not a quality problem?"
On the morning of December 15th, the Huashang Daily-Ersanli [Xiaoli Help] column came to the Dongfeng Scenery Yulin Dragon Prince Franchise Store, and the general manager surnamed Lei received Mr. Li and the reporter and his party. Manager Lei said that he could fully understand Mr. Li's mood, but due to the company's system regulations, the manufacturer could only replace the engine after reporting, and he had no way.
After the reporter's coordination, Manager Lei communicated with the person in charge of the company on the spot, and agreed to change the car to Master Li after the declaration procedures. "We have always been responsible for our customers and try to meet their needs." Manager Lei said that after they returned from other stores, Mr. Li could drive first, and then their company would be responsible for the formalities.
"Thank you very much for the help of Two or Three Li and let my problem be solved perfectly." Mr. Li said that at the same time, he also recognized the final attitude of the store.
Huashang Daily reporter Yang Huyuan Editor Chang Na