"The naked car is more than 160,000 yuan, and the car that cost more than 200,000 yuan to buy is now burning oil." On February 10, the reporter of Huashang Daily - Ersanli received a complaint from Mr. Qu, a citizen, that the car purchased in 2017 was found to have "burned oil" after maintenance, and repeated negotiations with the 4S shop were not satisfactorily resolved.
In November 2017, Mr. Qu purchased a Haval H7L car at the Yulinyuan Kanghafer 4S store. Mr. Qu, the owner of the car, said that the maintenance of his vehicle has always been done in the Haval 4S store. In November 2021, when the vehicle was maintained, I was told by the 4S shop that the engine oil was decreasing. "During the maintenance, the staff told me that only about 1 liter of oil was left with the original 5 liters. The 4S shop staff refilled the oil and judged that the vehicle did burn oil after testing. Mr. Qu said helplessly.
However, after contacting the staff, Mr. Qu was told that the situation of burning oil required overhauling the vehicle and replacing the parts. He couldn't accept that. "The new car goes wrong in 4 years. After the vehicle overhaul, let's say I sold it twice and the vehicle was damaged, and I now need to replace the cylinder. ”
Subsequently, the Huashang Daily - Ersanli [Xiaoli Help] column followed Mr. Qu to the After-sales Service Center of Haval 4S Store, and the front desk service manager explained that the vehicle did have the situation of burning oil, which did not rule out the problem of product quality, but overtime maintenance, illegal operation and many other factors would lead to this situation.
Manager Chang said that since Mr. Qu's vehicle has now passed the warranty period, the manufacturer does not give a guarantee for the claim method of replacing the cylinder he proposed. "He is our loyal customer, and we are also trying our best to apply to the manufacturer to help customers overhaul the vehicle, and the maintenance costs incurred in this are all borne by the manufacturer and the 4S store." After overhauling the vehicle, there is also a shelf life of 20,000 kilometers a year, and feedback will be given to customers within four or five days after applying for the manufacturer. ”
"Thank you very much, it was finally solved smoothly!" On the afternoon of the 10th, Mr. Qu told the Huashang Daily-Ersanli reporter that after the coordination of the "Xiaoli Help" column, the staff of the 4S store said that they could meet Mr. Qu's claims and help him apply for the replacement of the cylinder.
Huashang Daily reporter Yang Huyuan Editor Li Kuaikuai