New Mercedes-Benz "under the moon"
The high-speed driving dashboard suddenly blackens the screen and the vehicle automatically locks
Less than 10 minutes after the 4S shop was towed away and repaired
The car is black again...
For subsequent repair compensation, the 4S shop is still reluctant
Ms. Yang of Changsha said:
This car sucks!
-01-
Kiti's new car was frightened by the high-speed driving under the age of a month
Black screen on the dashboard during travel
Vehicle auto-locking trailer rescue
On March 11 this year, Ms. Yang spent more than 240,000 yuan to buy a Mercedes-Benz GLA at the Changsha "Zhongsheng Juxing" 4S store, and when driving on the highway on April 10, the vehicle's dashboard suddenly went black, and all the driving data of the vehicle disappeared.
According to the advice of the sales staff, Ms. Yang drove the car out of the highway, stopped and started again, and as a result, the vehicle was automatically locked, and the family could only stay outside the car waiting for rescue.
Ms. Yang said that less than 10 minutes after the vehicle was repaired that day, the 4S shop was black again, which made her question the safety of the vehicle.
Recalling the black screen of the dashboard that she suddenly encountered on the highway on April 10, Ms. Yang is still a little afraid.
Ms. Yang said that on March 11 this year, she spent more than 240,000 yuan to take a Mercedes-Benz GLA from the Changsha "Zhongsheng Juxing" 4S store, and when the dashboard suddenly went black on April 10, she got the car less than a month ago.
The new car has only a range of 500 kilometers
Why does the screen suddenly go black?
Ms. Yang immediately contacted the salesperson
-02-
After fixing it, the screen will be black again 10 minutes
The "Zhongsheng Juxing" store negotiated a dispute
After contacting the sales staff, Ms. Yang's Mercedes-Benz was dragged to the Renfu 4S shop for repair, and the repair list issued by the Renfu 4S shop only had 9 words:
What's even more outrageous is that after the car was repaired, less than 10 minutes after driving out, the dashboard was black again, which made Ms. Yang very panicked.
Since the vehicle dealership is "Zhongsheng Juxing", on April 11, Ms. Yang drove the car to the "Zhongsheng Juxing" for negotiation, and on April 12, the two sides had a conflict due to inconsistent communication.
It's been less than a month since the car was picked up
The driving range is only more than 500 kilometers
Why did Ms. Yang's Mercedes-Benz GLA have two black screens on the same day?
Morning of the 13th
The reporter accompanied Ms. Yang to the "Zhongsheng Juxing" 4S store
-03-
4S Shop: No faults were found
It is said that the black screen of the dashboard is accidental
On the morning of the 13th, the person in charge of the after-sales service of the "Zhongsheng Juxing" 4S store communicated with Ms. Yang, who said that on April 11, after Ms. Yang drove the car over, they tested the vehicle and did not find a black screen on the dashboard.
-04-
The owner of the car made two demands
On-site mediation by municipal supervision and law enforcement personnel
At the scene, Ms. Yang also put forward her own two appeals: changing cars and apologizing.
-05-
The person in charge of after-sales apologized
The two sides reached a settlement through communication
In response to the two-point appeal put forward by Ms. Yang, the person in charge of after-sales said: In response to the unpleasantness that occurred on the words of both parties the day before, the 4S store can apologize; for the failure of the black screen of the dashboard, the 4S store can repair, issue a test report and compensate.
On the morning of the 13th, the reporter met with the market supervision and management law enforcement personnel who came to mediate the matter in the 4S store, and the 4S store submitted two test records to them.
After on-site communication, at noon on the 13th, the two sides have reached a settlement on this matter.
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