Recently, Ms. Jiao from Chizhou, Anhui Province, told the surging quality report complaint platform (https://tousu.thepaper.cn) that on March 10, 2022, she purchased an Audi Q5L car in a 4S store, Anhui Chizhou Zhongdi Automobile Sales Co., Ltd. In the afternoon, a black screen appeared on the car dashboard. She reported the problem to the merchant, who said that it was a black screen caused by the car's system not being upgraded. However, this issue remains unresolved after the system upgrade.
Invoices provided by respondents.
Ms. Jiao asked the merchant to handle the return or replacement service for her, and was told that she could only replace the dashboard, which made Ms. Jiao unacceptable.
On March 22, the surging news contacted Anhui Chizhou Zhongdi Automobile Sales Co., Ltd. on this matter, and the relevant person in charge, Mr. Ma, said that Ms. Jiao's reason for returning and replacing the car did not meet the 7-day free return and replacement clause in the "Three Guarantees Law" of automobile sales, and the refusal to return and exchange the car was in line with the company's regulations.
Entrusted agency contract.
Consumer complaints
Ms. Jiao said that on March 10, she bought an Audi Q5L car at a store in Chizhou Zhongdi Automobile Sales Co., Ltd. in Anhui Province, costing a total of 337,000 yuan. On the afternoon of picking up the car, when she started the car, she found that a black screen appeared on the dashboard inside the car.
Car black screen situation (00:22)
The relevant video provided by Ms. Jiao shows that during the driving process of the car, the dashboard has been in a black screen state, and the real-time speed, speed, brake and other contents of the car cannot be displayed.
On March 11, Ms. Jiao gave feedback on the problem to the merchant, who said that the black screen was caused by the unequivocal car system, and the black screen problem could be solved after the upgrade.
Ms. Jiao said that on March 14, she delivered the car to the relevant store and handled the car system upgrade service, but the problem of the black screen on the dashboard remained unresolved. She asked the merchant to return or change the car, but was told that the car could not be returned, only the dashboard, and expressed her willingness to extend the warranty period of the vehicle for one year as compensation.
Ms. Jiao said that she could not accept the solution provided by the merchant, "Once this dashboard is replaced, my car has a disassembly and maintenance record, and it is not worth much, so I must change the car or return the car." ”
Merchants respond
On March 22, the surging news contacted Anhui Chizhou Zhongdi Automobile Sales Co., Ltd. on this matter, and the relevant person in charge, Mr. Ma, said that the black screen of the dashboard does not involve safety issues, does not meet the 7-day free return and replacement clause in the "Three Guarantees Law" of automobile sales, and refuses to return and exchange the car in line with the company's regulations.
Lawyers say
Regarding the situation reflected by Ms. Jiao, lawyer Fu Na of Beijing Jingshi (Shanghai) Law Firm said that the situation that the black screen of the dashboard of the vehicle purchased by the consumer is a general situation related to maintenance, and indeed does not meet the return and replacement conditions in the "Provisions on the Responsibility for Repair and Replacement of Household Automobile Products" (hereinafter referred to as the "Provisions on the Three Guarantees of Automobiles"). The "7-day free return and replacement clause" in the "Three Guarantees of Automobile Regulations" is mainly aimed at the four parts of the engine, transmission, battery and motor, and if these 4 parts or their main parts need to be replaced due to quality problems, consumers can choose to replace household car products or return them with car purchase invoices and three guarantees of vouchers, and the seller should replace or return them free of charge.