In the market car companies to reduce the allocation seems to be not a new thing, this issue we talk about the well-known SAIC Volkswagen Langyi.
The complaint data from Autogate.com shows that the Complaint Index of Langyi in March 2022 was 151.35. Judging from the feedback of complaint information, the discrepancy between the configuration of the real car and the official announcement is the main reason for the rise of the Langyi complaint index. The complaint information shows that the original factory of the 2021 Langyi 1.5L comfort model advertised on savoy's official website is an 869 model central control car machine, and the original car machine supports carlife, carplay, car networking and other functions. However, when buying a car, the sales did not mention the central control reduction and replaced it with the Android central control car machine, and the Android car machine caused the original carlife, carplay, car networking and other functions to be missing because of the reduction.
According to the feedback of the owner, the manufacturer's promotional color page before purchasing the car shows that the vehicle is equipped with a mos system, a smart car connection, and a cigarette lighter jack. As a result, after purchasing the car, it was found that the central control driving computer chip was stolen and replaced with the control driving computer in the Android system, which was not the intelligent vehicle connection system core mentioned in the publicity and driving manual.
There are also owners who said that when he bought it, he did not understand that it was promoted by the manufacturer, and after understanding オ, he found that the central control screen was an Android screen, not the original factory screen advertised by the official and 4S stores. Not only that, after purchasing the car, it was also found that the central control driving computer chip was stolen into the android system control driving computer, not the smart car connection system chip mentioned in the publicity and driving manual. During the use process, it was found that the safety function switches such as the vehicle's daytime running lights, active brakes, and brake radar distance could not be operated in the Android chip central control driving computer, resulting in driving safety not being guaranteed. His appeal is to restore the officially advertised vehicle networking configuration.
There is user feedback, after finding these problems, the first time to get in touch with the 4S store, but the 4S store on the pretext of "non-quality problems" as an excuse to refuse to solve the problem, the responsibility to the manufacturer.
Of course, there are also riders who give different answers. 4S store sales said that the original to add 3,000 yuan, and claimed that the original is not as good as the current Android screen, but also did not explain the lack of function problems clearly.
With the continuous fermentation of the matter, more and more owners of Langyi have joined the army of rights protection, and the Central Broadcasting Network has exposed this matter. However, in the face of complaints from car owners and pressure from the media, SAIC Volkswagen officials did not respond to the matter. So far, only the sales staff of the 4S store has responded to this matter, but the explanations given by the sales staff are also various. The inconsistency of the caliber of the sales staff has made the owners of Langyi firmly believe that the incident has not attracted the attention of SAIC Volkswagen, so SAIC Volkswagen has not given a reasonable explanation and compensation plan for the company's private reduction.
Online information shows that Langyi is the main sales force of SAIC Volkswagen, and its position in SAIC Volkswagen is self-evident. According to the statistics of the Association, in 2021, Langyi retailed 432034 vehicles in 2021, leading the domestic car market, while the SAIC Volkswagen brand retail 1342788 vehicles in 2021, which means that Langyi's sales accounted for nearly one-third of SAIC Volkswagen's total sales.
Why did SAIC Volkswagen choose to start on the sales king - Langyi? According to people familiar with the matter, the real reason for the reduction of Langyi is the "lack of core" and the reduction of production costs, so as to obtain more benefits for enterprises.
Autogate believes that SAIC Volkswagen's grand reduction of allocation, domestic consumers have an unshirkable responsibility. Previously, Volkswagen Langyi carried out a reduction in the allocation, replacing the central control screen on the low-end model with a plastic cover + mobile phone bracket. However, consumers are still eager for this car, and the reduction has not affected the sales of the car in the slightest. As a result, SAIC Volkswagen continued to do its own thing and downgraded the car again. I hope that SAIC Volkswagen will be a responsible car company and can give a reasonable compensation plan for consumer complaints, because now affected by the epidemic, most consumers will be more rational and will not pay too much attention to irresponsible enterprises.