Good evening fellow riders, we reported a few days ago
Li Bin punched in the face? NIO's old model dropped by 100,000 to cause heated discussion, and netizens coaxed car owners to "protect their rights"
, I didn't expect that just yesterday, NIO riders came to us to "complain" and ask for help, they happened to pick up the car within a few months before NIO's wave of price reductions, which can be described as "49 years into the national army", what is the reason for their rights protection? What are your demands? Let's take a look.
Riders asked us for help
Big NPs worth 39,000 are given away for free
According to this rider, he is the ES6 sports version proposed on National Day in 2022, which cost nearly 370,000 yuan. But not long ago, he found on the NIO APP that the same NIO ES6 sports version cost only 286,660 yuan, and the price alone was more than 80,000 yuan. This is not the most surprising to him, the most unacceptable to him is that in addition to the discount, he also gave away a large NP (NIO's driving assistance system) worth 39,000 yuan for free, as well as worry-free insurance for one year, a three-year interest-free loan, and a Hangzhou car purchase subsidy of 4,000 yuan, adding up to a discount of more than 120,000 yuan.
In the NIO car friend group, there are still some car fans can't believe it, after all, NIO founder Li Bin has publicly declared that "NIO will never reduce prices" and "price reductions are to harm old users", but some car owners came forward to confirm the authenticity of the news. In another screenshot of the chat record provided by the rider, a group friend suspected to be sold by NIO (marked in the picture) sent a message, saying, "Do not interfere with the rights of all rights protection, please communicate privately with friends who want to protect rights, and do not create unnecessary disputes and rights and wrongs in the group for no reason."
Video from Phoenix Technology
According to the owner, NIO's sales also colluded with the owner to cheat points, guiding customers who naturally entered the store to place orders by scanning the QR code of the old car owner to cheat points. In addition, some riders who raised their opinions in the group were also kicked out of the group chat by NIO's group chat managers.
Car owner appeal
Since it is a rights protection, there must be an appeal. The car friends who found us to protect their rights collected the demands of the owners of the rights protection cars, asking for the NP who bought the car before and did not give the big NP, the owner who had purchased the big NP before to compensate points, or change the battery for free, and another rider who spent more than 440,000 to mention the EC6 said that if it is more difficult to change the battery for free, it is also possible to change the battery at a discount.
For this matter, we called the official customer service number of NIO, and the reply was that "the relevant requirements will be transferred to the leader of the team as soon as possible, and they will give a comprehensive answer". However, as of press time, we have not waited for a reply from the relevant person in charge of NIO.
We called NIO customer service
Previously, in response to the free gift of big NP to the old 866 model, NIO President Qin Lihong once responded that "the gift of big NP has been stopped." Qin Lihong said that these inventory clearance measures were not widely notified in the form of announcements in advance, because NIO did not do well enough to accept criticism, and some sales and sales were eager to communicate and need to be standardized.
The price reduction of automotive products according to the replacement cycle itself is a routine operation in the industry, which is also the key to the "rights protection" of car owners who did not get public opinion support when Tesla and other price cuts before (
Chengdu Tesla owners' "0 yuan purchase" and 160,000 compensation have caused heated discussions on the Internet, and similar incidents have occurred in many places
However, NIO's founder Li Bin once publicly stated: "Car price reduction is a harm to old users, and treating users well is NIO's bottom line." The premise of today's push is because of this statement of the founder of NIO.
If the founder of NIO has not said this sentence, then the car price reduction promotion is a normal business behavior, and the "rights protection" of the old car owner will not be supported by the law and public opinion, however, since the founder of NIO has said that "the price will not be reduced", then the "rights protection" of the old car owner is at least morally reasonable.
NIO owners' rights protection is not new
NIO owners' rights protection is not a new thing, after a female NIO car owner surnamed Tang in Hangzhou, Zhejiang Province, encountered high-speed braking for no reason, automatic parking out of control crash, and opened the road to rights protection. The first time is to repair and compensate 2,000 yuan, the second time is to compensate 200,000 points, the third time is to recover at a price of 376,000 yuan, and the fourth time is to repair until it is repaired, or bear the use cost of 70,000 yuan and then return the car.
In addition, NIO's staff's reply to Ms. Tang's rights protection incident also caused Ms. Tang's dissatisfaction, she believed that the other party deliberately replaced the collision with a collision, creating the image of the user as a fuss and a big deal. Ms. Tang also found that no matter where she posted her rights protection information, she would be subjected to online violence. Some people in the NIO owner group even called Li Bin "like our reborn parents".
Another Ms. Wang from Hangzhou, Zhejiang Province, also ran into problems. According to Sina Finance reports, the NIO ES6 she spent more than 380,000 yuan to buy had a failure in the central control and the black screen of the dashboard that could not be opened 12 days after picking up the car, and she suspected that the new car had quality defects and asked for a return and replacement. However, the relevant person in charge of Hangzhou NIO Automobile Sales and Service Co., Ltd. said that Ms. Wang's vehicle did have a CTC module software failure, but the fault did not involve vehicle control and power system, did not meet the return and replacement clauses in the "three guarantees" policy, and could only compensate users as much as possible.
Tesla price reduction is too powerful?
At the beginning of 2023, Tesla gave domestic new energy a dismount, and exchanged the large price reduction of Model 3 and Y for thousands of new orders every day. This can be a bad domestic new energy manufacturers, AITO asked the world to take the lead in following up, and then Xiaopeng did not install, although Wei said that he is clearing inventory, but the price reduction is also a real thing. Even traditional car companies are a little unbearable, and the Toyota bZ4X verification code officially dropped by 30,000. However, the price reduction may not be a good thing for the old car owner, firstly, to buy a car and spend tens of thousands more than the owner behind, and secondly, the residual value of the second-hand car will also be affected.
Write at the end
In fact, the price reduction of fuel vehicles is also very common, but I have not heard of which car owner to protect their rights, the main thing is that the price system of fuel vehicles has been quite transparent, and the owners who bought it early also know that the price will be reduced in the future. However, new energy vehicle companies such as NIO are not transparent enough about price adjustments, and keep them secret before cutting prices in order to clear inventory, leaving consumers to blame. Not to mention that the founder also publicly declared that he would not reduce the price, can the owner who believes in evil not be angry? What do you think about this matter? What would you do if you bought a car before the price drop?
Note: Some of the materials in this article come from the Internet
Will you defend your rights in this situation?