After buying a luxury second-hand car with a new car-making force, after using it for a while, the owner found that the car was also bound to the account of the original owner. If left unchecked, some of the functions of the original car cannot be used, and once the application is rebinded, some of the "preferential" policies of the original car cannot be enjoyed.
For new owners, this is a multiple choice problem. Some car dealers have purchased second-hand Weilai, because the original car battery lease period expires without paying the fee in time, and the manufacturer locks the car remotely after the transfer; there are also second-hand car veteran experts who are also "recruited", after the transfer procedures are completed, the "own" vehicle is placed in the parking lot, and the manufacturer remotely locks the car, resulting in the vehicle cannot be started. Later, I learned that I had become a victim of an economic dispute between the original owner and the manufacturer.
As smart cars become the future trend, OTA over-the-air upgrades have become a trendy feature that people talk about. However, on the other hand, manufacturers can easily restrict the use of vehicle functions through the background, which has also become a hot spot for disputes. Especially after entering the second-hand car trading link, many legacy problems of old car owners are handled by manufacturers through aerial technology, and new owners are helpless.
Case 1
The original car account is untied, and there are many disputes after the Model X transfer
Mr. Deng told Nandu reporters that last year he bought a Tesla Model X, because the transaction did not communicate with the original owner on the issue of unbinding his Tesla account, the car was purchased by a new owner after the use of some functions was restricted, and there were many disputes with him afterwards.
Tesla officials said that new owners can re-register a new account by unbinding it, so as to enjoy relevant functions and services.
According to the new owner, when using Tesla's free overcharge, due to exceeding the prescribed time of use, the cost of overtime occupation of resources is incurred, and Tesla needs to deduct the fee in the account registered by the old owner. However, after the original owner sold the car, there was no change after binding the account, and refused to provide account related information. After helping him pay the fees incurred by the "free overcharge" overtime, he was basically in a state of disconnection. As a result, new owners cannot use the remote control functions involved in tesla's official app (such as remotely turning on the air conditioner) in the following days because they cannot enter the Tesla account.
Some insiders said that if the original owner has not been unbound, the new owner can only go to the Tesla after-sales service center with the new certificate to change the owner information, and then rebind the vehicle and resume the use of the official app function, but in doing so, it will also be forced to give up the free overcharging service enjoyed by the original car. If you are not willing to give up this function, you can only stare at the charging progress with trepidation every time you charge, so as not to incur charges due to overtime. The person pointed out that the owner is not unwilling to pay the overtime fee, but simply cannot pay the fee.
Nandu reporter learned from Tesla China that this situation is mainly seen in the early import of Model X and Model S. If you buy a second-hand Tesla, the original owner can solve it through official channels if the original owner does not cooperate with the unbundling of the original account. The specific method is to call Tesla's official customer service staff, inform the other party of the situation, and Tesla will contact the original owner, and after confirming that the vehicle has been transferred, the official will unbind the original account.
However, once the "free overcharge" is incurred due to overtime involved in costs, even if the new owner wants to pay the fee, he can only pay the deduction through the Tesla registered account. Therefore, when such charges are incurred, either the original owner who did not unbind the Tesla account pays for himself, or there is only one way to rebind the new account.
However, a Tesla China insider told Nandu reporter that there are two kinds of "free overcharging service", one is limited to the first owner can enjoy the service, if the vehicle is transferred, the new owner even if bound to a new account, can not enjoy; the other is that all car owners can enjoy, even if the vehicle is transferred, the new owner can still use the service. It depends on which way the original car belongs. As for the service of the lifetime warranty of the three-electric system, it has nothing to do with whether the account is bound.
To some extent, this reflects the lack of experience of second-hand car dealers when acquiring smart cars, resulting in omissions in the connection of relevant procedures between new and old car owners, which is prone to disputes. Industry insiders said that in fact, this kind of situation that requires the original car account, traditional fuel vehicles also exist, but there is no preferential policy only for the first car owner. Therefore, after the transfer of the vehicle, there is basically no such dispute. Entering the second-hand car trading link, after the next owner buys a car, he can also complete the information update left in the manufacturer's system with a new vehicle certificate, which does not affect the use of related functions.
Case 2
The former owner had a dispute with the manufacturer, and the car was locked remotely after the transfer
It is understood that smart cars can be operated remotely through the background due to the restriction of vehicle-related functions. Therefore, after the transfer of second-hand cars, new owners found that there is still a phenomenon of restricted use by manufacturers.
Last month, the second-hand car business circle was once discussing a case of an old connoisseur "recruiting". Mr. Xie, the owner of a second-hand car dealership in Chongqing, said he bought a Xiaopeng P7 for 315,000 at another dealership. What he did not expect was that not long after completing the transfer procedures, the car suddenly could not start. Also, the screen prompt is "Show Car Mode" and cannot be started. For a professional who has been trading used cars for more than 20 years, such a thing simply subverts his cognition.
According to reports, Mr. Xie called the manufacturer's after-sales call, and the answer was very crisp: the car was indeed locked remotely by their manufacturer. Mr. Xie asked the manufacturer to unlock it for him, but he was refused. The reason for Xiao Peng's refusal also seemed to be reasonable. It turned out that the previous owner of the car "bought" the car through a mortgage, and the mortgage payment in the back was delayed, and the person could not find it. After Xiaopeng found that the vehicle had been resold, he took a remote lock operation.
Recently, some people in the second-hand car circle in Guangzhou told Nandu reporters that they also had similar encounters. At the end of last year, the person purchased a second-hand Xiaopeng P7. However, after the vehicle was transferred to the car dealer's side normally, it was remotely locked in the parking lot, and at that time, the display mode also appeared on the screen, which could only open and close the door and could not start the vehicle.
According to the person, the inability of the vehicle to start has affected the normal operation of their other vehicles. Later, in his communication with Xiaopeng Motors, the other party also admitted to locking the car. The reason is also that the original owner has fraudulent behavior, and there has been an economic dispute with the manufacturer, and they have called the police to deal with it. The car, as evidence, cannot be moved casually. In the end, Xiaopeng also refused the request to unlock the vehicle.
After the vehicle is transferred, the vehicle is remotely locked due to a dispute involving the former owner and the manufacturer, resulting in the vehicle being unable to start, and the only way to move is towed.
For the behavior of remotely locking the car in the background, nandu reporter asked Xiaopeng Automobile for verification and got an official response. Xiaopeng Automobile said that after their investigation, the locked vehicle was owned by Xiaopeng Automobile Financial Leasing Company, and it was suspected that the customer purchased it through a lease loan. The customer was suspected of forging Xiaopeng Automobile's sales invoices and vehicle qualification certificates and other fraudulent acts, disposing of all the vehicles of Xiaopeng Automobile Financial Leasing Company to second-hand car dealers and eventually flowing to consumers. The company has reported the incident to the public security organs, and has preserved the company's legal property by restricting some of the functions of the vehicle involved in the case, and at the same time using this measure to warn consumers who intend to purchase the vehicle involved in the case.
Although, why the mortgaged vehicle can be successfully transferred, and how the vehicle is successfully licensed at the vehicle management office, these obvious doubts have been questioned by many people. However, no matter what "shady scenes" exist in the middle, it is an indisputable fact that the vehicle has successfully transferred to new buyers. As a consumer who has purchased a smart car through normal procedures, but faces the inability of the vehicle to be used, who will carry this pot? What's next for effective rights protection? So far, even if the police have intervened, there are still too many question marks left.
Case 3
The original NIO car lease battery expires, and the new owner is locked
A second-hand car dealer in Guangzhou was remotely locked by the manufacturer because it bought a second-hand Weilai car. Later, they learned that it was the original car rental battery that caused the disaster.
Because NIO has launched a way to rent batteries for its products, this new way of buying a car and renting a battery will be much cheaper than buying a vehicle battery together. The WEIlai model purchased by the second-hand car dealer has adopted the model of renting batteries. And when the owner sells the car, the act of renting batteries is also over. After the new buyer buys the car, he does not "renew the lease" in time, and he is characterized by the manufacturer as a arrears, thus taking the behavior of locking the car.
Some insiders said that compared with the previous two cases, this purchase of a second-hand Weilai rental battery model, the solution will be relatively simple, as long as the new owner changes the renewal information in time, you can avoid the embarrassment of being remotely locked by the manufacturer.
Reporters observe
Is it easier to buy a second-hand smart car?
In all of the above cases, even savvy second-hand car dealers have encountered embarrassment, let alone ordinary consumers? Although, disputes over traditional fuel vehicles after the transfer will also appear. However, in some of the functions and use restrictions of the vehicle, unlike the above-mentioned smart cars, manufacturers can easily control it directly through the background. Some people in the legal circles pointed out that as an automobile manufacturer, it is understandable to protect their own rights and interests, and consumers have purchased vehicles with transaction disputes, and it is difficult to start a lawsuit. Therefore, when a second-hand smart car is handed over to a new owner, it is recommended that consumers still keep multiple eyes.
Nandu reporter Liang Luozhe