Original title: Repay the loan for two years and still not open the Tesla Model X! The owner of the car found the car being thrown into the garbage station
Danny Roman reportedly purchased a brand new Tesla Model X for $116,000 (including options and other expenses) on Feb. 28, 2020. But more than two years have passed until today, and Roman has neither driven a new car nor received a refund.
It is understood that three days after Roman picked up the car, he applied to Tesla for a return of the car with the "7-day no-reason refund policy" promised by CEO Musk.
The reason is that he is a fan of Tesla, so he bought this Model X, and at the time of purchase Tesla claimed that the Model X had a range of more than 400 miles (643 kilometers), and he needed to travel from Southern California to the San Francisco Bay Area frequently, such a long battery life is essential.
However, after his first trip in the car, the meter showed that the battery had been reduced by 15% less than half a mile from home. The actual endurance performance and the publicity are so different that Roman feels unexpected.
On the first day of buying the car, he tried to charge the vehicle through a fast charging pile, this time at a Tesla Supercharger station in Culver City.
Roman said that the charging time is up to several hours, and the charging market is much longer than the sales representative promised, who previously promised to charge the battery to more than 80% in 45 minutes.
At the same time, he also found a malfunction in which the Eagle Wing Door seemed to be stuck, and sales customer service installed charging piles at a high price. With so many bad car experiences, he decided to apply to Tesla to return the car.
But until now, Tesla still refuses to return the car, the dispute is still being resolved, and in order to maintain personal credit, Roman still has to pay the car loan to the bank every month. That is to say, Roman now repays the bank every month, but has not yet driven a Tesla vehicle.
In February, Tesla sent a message to Roman telling him that the car, which he hadn't seen in more than two years, had been repaired and that he could go to a repair center to pick it up.
However, Tesla was reluctant to make an appointment for him to pick up the car. They asked him to contact the bank to arrange a pick-up, which in fact only made him waste more time.
Roman was angry and curious about what happened to the Model X over time, and he logged into Tesla's app to see if he could see where the car was. It turned out that the car he had purchased was parked in a scrap recycling station just 11 miles from his home.
Roman told the media: "After all this, I am still a big believer in Tesla, Musk and electric cars. I hope that my experience will be communicated to the top management of Tesla, and I hope that they will make the necessary changes so that their future customers will not encounter this situation again. ”
Source: Fast Technology