In order to cope with the menacing new power brands, many traditional car companies have also begun to launch new sub-brands that compete with the new power brands, such as Geely's Extreme Krypton. With intelligent configuration and eye-catching parameters comparable to the new power brand, and the endorsement of Geely Group's decades of car manufacturing experience, it sounds like a very rational choice. If you also chose Extreme Krypton with this idea, then congratulations you have successfully jumped into the pit.
Curing everything with an OTA?
On March 2, Extreme Krypton Automobile announced that it had delivered 2,916 vehicles in the past February, with a cumulative delivery volume of 12,453 vehicles. Although the delivery volume is not much, in the past two months of 2022, the number of complaints about The Extreme Kr in the car quality network has reached 72 cases, ranking in the top three of the pure electric vehicle list. With such a high complaint rate, it seems that nothing is quite right.
The most criticized on the Extreme Kr 001 is the car machine. As a car listed in 2021, but also with intelligent configuration of the selling point of the car, actually still using the Snapdragon 820AP chip 5 years ago, and the system uses the latest Android system, many configuration features make this old chip overwhelmed, each time the car machine cold start speed, comparable to the Windows XP old computer boot ten years ago. One of the first owners to book Lynk & Co 01 once said that after getting on the car and entering the map and entering the navigation, the car machine was stuck. In addition to getting stuck, black screens and restarts also occur frequently, and some car owners said that even adjusting the volume and air conditioning will have problems.
In addition to the black screen of the car jam, there are various unexpected bugs on the extreme Kr 001, such as automatic doors often do not detect obstacles, buckle the handle door to open all the time, and cannot be pulled. In the WeChat group of some extreme krypton owners, every day there are car owners complaining about various bugs of extreme krypton.
In the face of overwhelming complaints and complaints, Krypton chose to constantly push OTA for large and small upgrades, but after each OTA upgrade to solve a problem, there will be a new BUG in the next unexpected place.
If various intelligent functions are new technologies, it is understandable that there are BUGs. However, the components of the extreme krypton 001 outside the intelligent configuration also fail frequently, such as steering noise, window noise, door closed tightly, charging port can not be opened, charging port can be opened but can not be charged and so on. What is even more ridiculous is that some car owners say that some do not look like software failures, such as air conditioning noise, after-sales actually said that they want to solve it through OTA, but there is no change at all after the OTA upgrade.
A contrarian sales promise
Surprisingly, however, quality is not the biggest problem of Krypton, and more of its complaints come from the sales level.
At the end of last year, the sales collective of Extreme Krypton told consumers that the sales rights and interests will be fully reduced after January 2022, and then the order will no longer enjoy various preferential policies, thus guiding consumers to place orders in advance. As a result, on January 1, 2022, the official release of the New Year rights and interests of Extreme Kr, the original policy of promising to retreat did not retreat, but in 2020, it was decided to be more favorable than in December, resulting in the collective dissatisfaction of a group of prospective car owners who have placed orders.
For the sales fraud of Extreme Kr, of course, some car owners said that they could not accept it and demanded a refund of the deposit. The result should not be rejected, or the refund will be delayed after the promise.
In addition to sales fraud, the delivery process of Extreme Krypton has also been delayed. Some car owners made a decision in May 2021 not long after the listing of The Kr 001, and the original sales said that it would be delivered in October 2021, but the delivery time of The Krypton was delayed again and again for various reasons, and the delivery time was not delivered until March this year.
Write at the end
As early as last year, not long after the launch of the Extreme Kr 001, I had heard that this car was rushed out of the market as soon as possible, and now it seems that this rumor is not empty. Although Krypton now claims to be able to complete the vehicle OTA, each OTA is also as hasty as catching a duck on the shelves, and the imperfect experience from beginning to end is also seriously consuming the patience of the owner. Coupled with sales fraud and delivery delays, it seems that they all indicate that Extreme Kr will stop at nothing to achieve sales targets as soon as possible. For such a quick-to-win extreme krypton, perhaps sales will give a best lesson.