Just two days ago, a Wenzhou car owner broke the news online that his Tesla Model Y stalled, which triggered a heated discussion. This is not the first recent Tesla Model Y stall, and in April, some car owners also broke the news of stall problems. Thinking about the Tesla Model 3, which was urgently recalled due to stall problems not long ago, does the Tesla Model Y have the same problem?
Tesla Model Y stalls for software issues
The owner of the car encountered a stall on the way to send his brother to his relatives on May 3, and the car was directly towed for repairs. The next day, after-sales said that this is a software BUG, is a known problem, and will be upgraded to solve in the future. That is to say, Tesla has long known that there is this BUG, and it also knows that this BUG will cause the motor to be disabled and EPS to be disabled, which has great security risks. Tesla has not taken any action to fix and inform users, and this attitude of not paying attention to customer safety is really difficult to evaluate.
Just like the stall of the Tesla Model 3, the stall of the Tesla Model Y is not unique. On May 5, there was also a Tesla Model Y owner who said that he encountered stalling during normal driving; last month, there were also two stalling incidents exposed on the Internet; on April 10, a car owner in Beijing said that his Tesla Model Y lost power in the underground garage of the mall, repeatedly restarted under the command of customer service and could not recover, and finally could only wait for rescue in situ; on April 15, a car owner revealed on the Internet that he had only bought a Tesla Model Y stalled in driving for more than a month, and finally changed the car after negotiation.
The probability of stall problems is not low
Obviously, the stall problem of Tesla Model Y is no longer a small probability event, and unlike the Tesla Model 3 that was recalled on April 7 because of the stall caused by the inverter problem, according to the owner of the car involved, the stall of Tesla Model Y is only a simple software problem, and it is a risk problem that Tesla has long known. Logically, this kind of problem that occurs because of the software is not too difficult to fix, and can be solved remotely through OTA upgrades.
According to the situation of the owner of the car concerned and the Tesla after-sales communication, "the next time you encounter as long as the car is locked for a few minutes, you can solve it", "the brushing system can not guarantee that this BUG will not appear next time", obviously the after-sales service can not solve this problem. The solution given on the repair order is "known problems, future software upgrades to solve", indicating that Tesla may not be able to quickly solve this software problem at present. But stalling is not a trivial matter, such a problem that is not low probability and fatal, Tesla's reaction is too understated. In connection with the tesla model 3's treatment plan that stalls due to inverter problems, Tesla does not seem to care about the stall problem of its models.
summary
In recent months, Tesla has had a monthly recall. In February, some Tesla Model 3 and Tesla Model Y were recalled due to heat pump compressors, a large number of Tesla Model 3s were recalled due to inverter problems in early April, and a large-scale recall of Tesla Model 3s due to software problems at the end of April. And as Tesla's Model Y stall problem ferments, it is likely that there will be a large-scale recall soon.
It seems that no matter how big or small, Tesla has issued a "recall" announcement in a very responsible manner, and in fact, in the face of these problems, whether it is hardware or software, Tesla has given a solution through remote OTA software upgrades. Seemingly responsible for the "recall" announcement, in fact, there is not much substantive action, if it is only a small software problem, through the OTA upgrade to solve the blameless, but even the inverter anomaly caused stall this hardware problem Tesla is also solved through the OTA upgrade. It seems that no matter what the problem, as long as the "recall" announcement is issued first, and then through the OTA upgrade can be solved. And when it really came to the software problem that needed to be solved urgently, Tesla was slow to solve it. This attitude, obviously just for example, naturally cannot really solve the problem.
Just as Musk recently said that profits in the first quarter of this year increased significantly, quality problems have become a lingering shadow of Tesla. Along with the sharp increase in profits, Tesla's arrogant attitude towards consumers, I hope Tesla can really solve the stall problem of Tesla Model 3 and Tesla Model Y as soon as possible.