When the car was first invented, it was all manual transmission, requiring the owner to manually control the gear of the car. With the continuous development of car manufacturing technology, automatic transmission cars are gradually replacing manual transmission. Automatic car gear shift is relatively simple, hanging D gear represents forward, hanging R gear represents reversing, these two gears have the greatest effect.
Mr. Liu, the owner of Hunan, bought a Buick Encore flag at a local 4S store, and not long after buying the car, he found that there was a problem with the car, and the reverse gear could not be used. The forward and reverse gears on the automatic transmission car are the two most important gears, and Mr. Liu's car cannot hang up the reverse gear, which is particularly troublesome when parking.
Mr. Liu said that he felt incredible when he found that the car could not hang the reverse gear for the first time, and when he stepped on the brake to hang the reverse gear, the gear lever could not be pulled. Then a line appears on the display, and the shift conditions are insufficient. Mr. Liu felt inexplicable, he used the car normally, and there was no problem with the gearbox, why couldn't he hang up the reverse gear?
After Mr. Liu turned off the car, he started the vehicle again to re-hang the gear, and this time the display screen still showed that the hanging conditions were insufficient. Mr. Liu's car can only move forward and cannot go backwards, and he tossed back and forth for more than 20 minutes in order to park the car in the parking space.
A few days later, Mr. Liu drove the car to the 4S shop, his car was only bought for 7 days, the mileage was less than 200 kilometers, and now he could not directly hang up the reverse gear, who would dare to drive such a car? Mr. Liu told the 4S store that he wasted more than 20 minutes of time in order to park a few days ago, and almost hit the wall next to him.
The dealer's statement made people angry, and the other party suggested that Mr. Liu practice the technique first and then reverse. Mr. Liu questioned the dealer: I took 20 minutes to reverse the car, because the car could not hang up the reverse gear, and what is the relationship with driving technology? Mr. Liu asked the dealer to change a car or a full refund, and he did not dare to drive a car that could not be stopped
The dealer believes that Mr. Liu's car cannot meet the return and replacement standards, so it can only be repaired, and the dealer believes that Mr. Liu's car cannot meet the return and replacement standards, so it can only be repaired and cannot be replaced. The dealer has checked that the car's gearbox is repaired for the problem of gear shift failure, which solves the problem that the car is not hooked up.
After the repair is completed, the car can be scraped down normally, but Mr. Liu's heart is very uncomfortable. The new car has just been bought for 7 days and cannot be hung up, although the basic problem is solved after maintenance, but no one can guarantee that there will be no other problems in the future. This car made the owner of the car afraid to run a long distance.
According to the requirements of the three-guarantee law, the car has a serious safety failure during the validity period of the three-pack, and it is not repaired twice, and the dealer should change the car for free. Mr. Liu's car can not be hung up, indicating that the gearbox has a problem, is a serious safety performance failure, if the next time there is a similar problem is not repaired, the dealer can change the car.
Xiaobian is very sympathetic to Mr. Liu's suffering, the newly purchased car drove less than 200 kilometers and could not hang up the gear, thinking about it makes people feel afraid. We can understand the replacement needs proposed by Mr. Liu, but the vehicle does not meet the return and replacement standards, so it can only be repaired first.
The dealer solves the fault of the car, but also to appease the owner, you can give the owner free maintenance or increase the warranty time, otherwise it is too unfair to the owner, what do you think?
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