Buying a car depends on the quality, and this old theory is not outdated at any time. In the past, fans believed that the quality of foreign brands was much better than that of domestic brands. But nowadays, the quality problem of foreign brands is also very "punching the face".
A few days ago, the "Car Quality Network" ranking list was released in March, and many fans did not expect that in the top ten rankings of complaints, the dominant brand was BMW. This time, BMW's three hot models - BMW 5 Series, BMW X3 and BMW 3 Series are all on the list.
Among them, the number of complaints about the BMW 5 Series rose from 20 cases in February to 145 cases, ranking second in the complaint list, while the number of complaints about the BMW X3 rose from 5 cases in February to 95 cases in March, ranking third in the complaint volume list. The BMW 3 Series ranked eighth in the sales rankings, with 46 complaints.
Seeing this, many fans may ask, what are the problems with the three models of the BMW brand? Next, let's move on.
The number of complaints broke out, and engine oil burning was the main cause
Bmw has always occupied a stable position in the Ashkenazi luxury brands, and the "Ashkenazi quality" BMW brand is used to the label. But now, the three star models of complaints broke out, look at the reason for complaints, engine burning oil is one of the important reasons, which has been proposed many times in the "Big Test 3.15" special edition launched by the ghost bucket car cluster in March, but the manufacturer has always chosen to be silent.
Ghost brother from the car quality network to see, BMW X3 owner feedback, in September 2020, the owner of the purchase of BMW X3, only opened more than three thousand kilometers, love car oil burned off 0.75L, with BMW 4S shop to find the reason, the owner found that many BMW X3 have this problem, mainly because the engine valve room design is defective, the owner hopes that the BMW 4S store can replace the valve cover, but many times with the BMW 4S store communication, 4S shop is not agreed, the owner's problem can not be solved.
There are also BMW X3 owners who reflect that the car is built with a B48TU engine, and when the two-guarantee spark plug is replaced, it is found that the engine one or two cylinders spark plug hangs up the oil seriously! But the matter of burning oil, BMW 4S store has been relying on more oil to try to cover up, so far, the problem of burning oil in the car has not been completely solved.
Bmw 5 series owners also feel very depressed, some owners said in the complaint, the new car maintenance found that the 8,000 km engine began to burn oil, spark plug one or two cylinders obviously appeared in the cylinder carbon deposit serious problems. The BMW 4S store did not give a reasonable solution, but suggested to continue to observe, but the owner hopes to give a more specific solution.
From the complaint list, it can be seen that the complaints of bmw 3 series burning oil are still continuous, spark plugs have oil stains, increased oil consumption, serious carbon deposition in the cylinder and other problems plague BMW 3 series owners.
In addition to the car quality network, the ghost brother found that in the China Automotive Quality Network, a large number of BMW Brilliance 3 Series owners also received complaints about the problem of burning oil in their cars, and the feedback was mostly the models equipped with B48 high-power engines, and many car owners reached about 1 liter of oil consumption when driving to 10,000 kilometers, making BMW 3 Series owners miserable.
Intelligent system functions are "castrated" for alleged sales fraud
In the process of searching for information, the ghost brother found that today's BMW owners complained about the problem of engine burning oil in the project, and they also hurt them with sales fraud. Many BMW X3 owners and BMW 5 Series owners reflected in the complaint that the system function of the id7 of the car is inconsistent with the advertisement, and there are many slots.
Some car owners reported that when they first bought a car, the merchants publicized the CAR ID7 system as a smart highlight, and detailed the specific functions in the owner's car manual. In actual use, the owner found that many functions can not be achieved at all, for example, with the car manual said, through the voice can operate most of the air conditioning functions, in fact, the voice can not be controlled. There is also a remote upgrade function, which is not possible in reality.
In the process of complaints, BMW 5 Series and X3 owners have also said that the most angry thing is that the merchants are the first to say in the sale, but in practice, the Id7 function is not only "castrated", and the machine has repeatedly appeared on the black screen of the dead machine, even more than the problems of the car engine system of some domestic cars.
According to the owner, at present, at least 230 car owners have collectively filed complaints with BMW China, and the 2020 BMW 5 Series, 630, 2020-2021 X3 and X4 supporting the car system on sale lacks the remote upgrade and voice control functions described in the owner's manual. What disappointed the owner was that bmw officials and dealers "kicked the ball" with each other, still did not give a solution, refused to admit that this feature had been publicized, and threw the pot dealer.
Quality "pull crotch" BMW brand to save word of mouth?
In fact, the BMW 3 Series "burning engine oil" incident is not a news event, as early as the end of last year and in January and February this year, the BMW 3 Series "machine throttle" incident has been making a lot of noise, BMW 3 Series owners have been through the car quality network, China car quality network, car complaint network and other channels to protect their rights.
According to the data of the vehicle quality network, from January to December 2021, due to abnormal wear of the braking system, engine oil burning, engine leakage antifreeze, component cracking and other issues, the number of complaints about the BMW 3 Series ranked 8th in the 2021 model complaint list.
In March this year, a model with quality problems was the BMW 5 Series and BMW X3, both of which were BMW's "sales responsibility". The burning of engine oil and the problem of the car machine have turned these two hot stars into "problem models".
However, as said in a media report: in response to the various quality problems of the above BMW models, the statements given by different 4S stores of BMW Brilliance are not uniform, and to this day, the manufacturer has not given a reasonable solution.
The key point that makes fans feel the most chilling is precisely this approach of the BMW brand. When encountering problems, they put on a high posture of luxury brands, carry out various prevarications, do not explore the causes, sort out the problems, and do not help the owners solve the problems.
In fact, many times, the owner of the complaint is just a helpless move, for them, more hope to solve the quality of the vehicle through an effective communication, can rest assured that the car, enjoy the quality of life that luxury cars should have.
Ghost Bucket Car View: Recently, Ghost Brother saw bmw's latest data, in the first quarter, BMW delivered a total of 208507 cars in the Chinese market, including bmw brands and MINI brands, as well as 2990 motorcycles, while the 3 series and 5 series supported half of the BMW sedan market, and the sales of its pure electric models even tripled year-on-year.
But now, BMW 3 Series and 5 Series have serious quality problems, more and more car owners have begun to question in depth, and the "sales responsibility" of SUVs BMW X3 is also frequently problematic. How can the strong lineup of three "problem models" support the "future" of the BMW brand in the Chinese market?
What the ghost brother wants to say is that the BMW brand, whenever you shout the "luxury" slogan at the same time, is it not time to control the quality of the vehicle first, at present, from the car machine, to the engine and many other components have quality problems, and the problem is not solved, then, bmw brand to what to support the luxury brand should have? After all, the collapse of a brand's reputation may be one or two things that don't seem to be "important", remember and avoid!