On April 11, the owner of Xiaopeng Automobile said that after turning on automatic assisted driving, the car overturned on the road was not recognized, and it directly collided, while the emergency brake did not respond at all.
The Southern + reporter saw in the relevant video that when the owner Mr. Deng was driving the Xiaopeng P7, he suddenly encountered a car that overturned on the road, and the vehicle did not have any alarm and deceleration, and directly crashed into it. Mr. Deng said that he found an emergency brake after finding the abnormality, but the car did not react at all, and provided a driving recorder to show that the acceleration value before the impact had risen.
Subsequently, according to the after-sales experience specialist of Xiaopeng Automobile, the vehicle manual showed that the identification of stationary objects had a high probability of failure, and he was willing to send a one-year extension of warranty but Was rejected by Mr. Deng. At present, the two sides have not reached an agreement in consultation.
In this regard, Xiaopeng Automobile responded to reporters that on March 13, the owner of the car, Mr. Deng, drove the Xiaopeng P7 in the local highway section and collided with the overturned vehicle parked in front of it, and the accident did not cause injury.
"After the accident, through the background collision monitoring, the customer service staff of Xiaopeng Automobile called the customer at the first time to inquire about the situation and gave assistance and guidance." The relevant person of Xiaopeng Automobile responded, "The preliminary judgment is that the owner did not maintain the observation of the environment in front of the vehicle and take over the vehicle in time during the process of making the ACC + LCC (Adaptive Cruise Control & Lane Centering Function). After the investigation and judgment of the local traffic police department, the conclusion is also in line with the above situation. ”
The reporter saw that the relevant guidelines of the Xiaopeng Automobile user manual showed that if the accident car encountered a horizontal stop, ACC/LCC may not be recognized, and the owner should immediately take over the vehicle.
Xiaopeng Automobile said that after the accident, it has provided Mr. Deng with a free scooter for the first time, and will actively communicate with Mr. Deng about follow-up maintenance to help the owner restore the car as soon as possible.
At the same time, Xiaopeng Automobile reminds the majority of drivers that in the process of using the auxiliary driving system, it is necessary to maintain observation of the surrounding environment of the vehicle and follow the relevant guidelines of the safety guidance test before the opening of the driving assistance function to ensure driving safety.
[Reporter] Gong Qianshu
【Author】 Gong Qianshu
【Source】 Southern Press Media Group South + client