The first case of Xiaomi SU7 brake failure on the whole network, Xiaomi responded: software misidentification.
On May 13, Wang Hua, general manager of the public relations department of Xiaomi Group, responded to the Xiaomi SU7 brake failure: after verification, it was indeed a software misidentification, and this small probability event has been fixed.
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The owner of the su7 brake failure, issued a document on the 13th, which is another statement.
On the same day, the owner of the suspected brake accident appeared and posted, and the owner shared the brake failure horror he encountered when driving the Xiaomi SU7 car.
It is reported that this incident may be the first case on the whole network about the Xiaomi SU7 brake problem, the owner's calm response and the positive handling of Xiaomi cars have become the focus of everyone's attention.
The incident occurred on May 8, and when pulling over, the vehicle suddenly had abnormal braking.
The owner recalled that on the night of May 8, he was about to pull over when the vehicle suddenly experienced a brake abnormality. In the process of pressing the brake pedal, he felt a clear "lack of foot feeling", the vehicle shook slightly uncontrollably, and multiple fault messages were displayed on the screen.
Faced with this sudden situation, the owner's first reaction was to be afraid, but he quickly calmed down and contacted Xiaomi Auto's customer service and after-sales service.
Contact after-sales, APP to customer service to SOS, the process is difficult.
However, things didn't go as smoothly as expected. The owner first called the customer service number of Xiaomi Auto, but the long wait made him feel anxious.
He then tried other ways to contact him, including the SOS emergency button, but when SOS was connected and transferred, he encountered no answer. It wasn't until more than an hour later that roadside responders arrived at the scene and towed the vehicle back to the Xiaomi Auto Store in Changsha.
Xiaomi has come up with a solution to return or replace the car.
After the vehicle was towed back to the store, the technical team of Xiaomi Auto quickly inspected the vehicle.
The results on May 9 showed that the brake failure event was due to a misidentification by the BCP software, which caused the brake fluid to be withdrawn from the BCP by the BCS, and the brake master cylinder pressure decreased rapidly. In response to this problem, Xiaomi Auto proposed a solution to return or replace the car.
But the owner wants to know the cause of the failure.
Although Xiaomi Auto has proposed a solution to return or replace the car, it is a good thing. Maybe the owner only wants to know the real reason behind the failure, which is not only responsible for himself, but also responsible for other riders, the owner said that he only wants to know why it happened, why it will be automatically repaired, and has lost trust in a certain meter.
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Netizens who are familiar with software development said that although this is a bug at the software level, it is very troublesome to deal with.
This incident not only made the owner feel the sincerity and responsible attitude of Xiaomi Auto, but also aroused heated discussions among netizens. A netizen familiar with software development said that although this is a bug at the software level, it is very troublesome to deal with because it affects all vehicles.
However, judging by the positive attitude and solutions of Xiaomi Auto, it seems that they already have the confidence and strength to deal with this kind of problem.
At present, the third owner of the car can be refunded and replaced.
If the owner agrees to return or change the car, then he will become the third owner of the Xiaomi SU7 that I personally know. The first is to pick up the car for 41 minutes and lie down on the highway, and the second is to cause the nest to lie down when charging. This third place is the brake problem.
Congratulations to the three owners. Don't be afraid if you have a problem, let's focus on a returnable and replaceable one.
In general, this is the first case of Xiaomi SU7 brakes being misjudged on the whole network, although it has brought worry to the owner, but it also shows the responsible attitude of Xiaomi cars and the determination to solve the problem.