Xiaomi SU7 that failed one after another: some owners said they wanted to sue, and the road test after delivery raised questions

Southern Metropolis Daily

2024-05-23 19:39Published on the official account of Guangdong Southern Metropolis Daily

Xiaomi SU7, which has been hot since its launch, has been exposed to vehicle failures many times in the past month.

On May 5th, the Xiaomi SU7 just mentioned by a car owner in Fujian broke down 39 kilometers out of the delivery center, and the system displayed "the drive system is faulty and cannot be shifted". On the evening of May 8, Mr. Li from Hunan found that the brakes of Xiaomi SU7 suddenly failed, and the vehicle prompted "braking system failure". On May 21, Xiaomi SU7Max owners reported that the vehicle had two failures in three days on the highway, pointing to problems such as abnormal emergency braking, NOA intelligent driving, and camera failure.

Recently, Xiaomi SU7 has also fallen into the question of "starting to deliver before completing the test, treating the first batch of users as guinea pigs". In this regard, on the 22nd, the official customer service of Xiaomi Auto responded to a reporter from Nandu, saying, "This is an internal test, and it is not a 'guinea pig' for the first batch of owners, and the products have been tested as a whole." At the same time, many topics such as "Xiaomi cars are questioned about their high premiums", "car insurance premiums are similar to more than 500,000 oil cars", "Xiaomi responds that SU7 premiums are more expensive than Maserati" and other topics have aroused widespread heated discussions.

Xiaomi SU7.

Abnormal braking and system failures are frequent

On May 21, Mr. Nie, the owner of Xiaomi SU7Max, reported to the reporter that his new car had just been used for more than half a month, and on April 29, the vehicle suddenly appeared on the highway NOA intelligent driving failure, lidar and emergency braking abnormalities, after online after-sales online remote monitoring, the feedback said that "it can be used with confidence, and some faults prompt the next OTA upgrade and repair".

Unexpectedly, the failure reappeared two days later. In the early morning of May 1, Mr. Nie encountered a vehicle failure on the highway again, the camera did not work and only showed that it was starting, the vehicle kept alarming and honking, and the system also popped up a number of prompts "Forward emergency braking function is abnormal, please drive cautiously", "Blind spot monitoring assistance function is abnormal", "Function failure, please contact the online service center".

When Mr. Nie was driving the Xiaomi SU7, the system popped up a number of abnormal prompts.

At the time of the incident, the online service manager explained to Mr. Nie that the error could be lifted by restarting the car machine, and that these situations "belong to assisted driving obstacles, not vehicle hardware failures". On the evening of the 1st, Mr. Nie received after-sales feedback, "The function of the vehicle was damaged in a large area, and it was dragged to the after-sales inspection for a day before it was said that it was a hardware problem, and many modules were broken, and parts needed to be repaired and replaced."

In response to the incident, on May 21, Xiaomi Auto's customer service responded to a reporter from Nandu that it had arranged for Mr. Nie to return the car and signed a repurchase agreement with him, and the cause of the vehicle failure was still being checked. As a result of the signing of the repurchase agreement, the ownership of the vehicle no longer belongs to Mr. Nie, and the follow-up vehicle maintenance and other processing information is internal information and cannot be synchronously informed. On the same day, the after-sales commissioner of Xiaomi Auto said that the specific cause of the vehicle failure has not yet been finally determined, and it needs to be followed up for testing.

According to the repurchase agreement provided by Mr. Nie, Mr. Nie handed over the original car to Xiaomi Auto on an as-is basis before May 10, and the ownership of the original car was owned by Xiaomi Automobile. After the completion of the agreed matters, Xiaomi Auto will pay 299,000 yuan for the vehicle repurchase, as well as 11,490 yuan for compensation for losses and additional parts.

Nandu reporters paid attention to the fact that this is not the first time that Xiaomi cars have had system failures recently.

On May 5, Mr. Wen from Fujian released a video saying that the Xiaomi SU7 that he had just mentioned broke down after 39 kilometers out of the delivery center, and the system displayed "The vehicle is about to shut down, please pull over safely" and "The drive system is faulty and cannot be shifted".

Mr. Wen posted that the Xiaomi SU7 had a failure just after driving 39 kilometers.

In this regard, on May 8, the staff of the delivery center involved told the reporter that the company had paid attention to the matter, and the vehicle inspection had not found any problems, and the specific cause of the failure was not clear. "It's really an isolated case, and it could be a problem with the system." On the 22nd, Mr. Wen told a reporter from Nandu that he had negotiated with Xiaomi Auto to change the car, and it was not clear whether production would be prioritized, and it was inconvenient to disclose the cause of the failure and other information.

On the evening of May 8, Mr. Li from Hunan suddenly failed to brake when driving Xiaomi SU7 in reverse, and the vehicle popped up 4 prompts "limited braking performance", "braking system failure", "automatic parking failure" and "abnormal hill assist function". Mr. Li said that Xiaomi technical experts had reported that the braking pressure value at the time of the incident was zero for 1-2 seconds, that is, the braking effect was lost.

Mr. Li was driving the Xiaomi SU7 in reverse, and the brakes suddenly "failed".

After the incident sparked heated public opinion, on May 13, Wang Hua, general manager of the public relations department of Xiaomi Group, responded, admitting that it was indeed a software misidentification, but the vehicle hardware confirmed that there was no mechanical failure or damage, and the vehicle has returned to normal. But Wang Hua denied the statement that "the brake failed" and "the braking effect was lost in 1-2 seconds".

On the 19th, Mr. Li told a reporter from Nandu that he was ready to sue Xiaomi Auto, and the vehicle was still parked in the store. In response to the incident, on the 21st, Xiaomi Auto customer service said, "It is being processed, and the cause of the vehicle failure is still under investigation."

After delivery, it is still being tested on the road, raising doubts

Nearly two months have passed since the launch, and the popularity of Xiaomi SU7 continues unabated, and whenever there is an accident or complaint, Xiaomi cars have to accept "quality inspection" from the whole network. A few days ago, the Xiaomi SU7 was mired in a quality controversy due to a road test problem.

On May 18th, Lei Jun, chairman of Xiaomi Group, revealed in the live broadcast of Xiaomi SU7 Pro, "The SU7 team is still testing, and we hope to run this batch of cars to 150,000 or 200,000 kilometers, run the entire life cycle, and see if there are any problems, and all the tests may run 11 million kilometers." ”

Lei Jun participated in the road test of Xiaomi cars.

This remark quickly sparked heated discussions, and there were opinions that "Xiaomi SU7 began to be delivered before the test was completed, and the first batch of users were used as test objects" and "new cars are all guinea pigs".

On the evening of May 20, Xiaomi Auto responded to the question, saying that the test Lei Jun was referring to was that Xiaomi SU7 invested 100 test vehicles in addition to the standard test vehicles for national public road testing. These vehicles are models produced in accordance with mass production standards, and will continue to be tested after completing the standard test, and some vehicles will be added to 15-200,000 kilometers. As of May 19, the total cumulative test mileage of the Xiaomi SU7 test vehicle has reached nearly 7 million kilometers, and the goal is to run 11 million kilometers.

On the 22nd, Xiaomi Auto's official customer service responded to a reporter from Nandu, saying, "This is an internal test, not a 'guinea pig' for the first batch of owners, the products are all tested as a whole, and it will be launched and delivered to users after confirming that there are no problems." ”

It is worth noting that the Xiaomi car road test vehicle was also involved in a high-speed fee evasion storm before. On March 14, it was reported that the Xiaomi test vehicle had overtime driving in the Beijing-Shanghai Expressway section, the route traffic data was abnormal, and the vehicle had "long road and short report" fare evasion.

On March 19, Xiaomi's spokesperson released a statement on the official Weibo, saying that the test vehicle was a closed-loop test on a closed-loop highway, but the high-speed billing was calculated by default based on the shortest distance between entering and exiting the expressway, resulting in a discrepancy between the toll paid by the tester and the actual driving mileage. After communication and negotiation, all tolls have been paid. The test vehicle did not have any violations such as illegal U-turns, over-speed driving, and evasion of high-speed tolls.

Xiaomi SU7 Premium Ultra Maserati

At the same time, the premium of the Xiaomi SU7's car insurance has also been controversial.

Nandu reporters paid attention to the fact that "Xiaomi cars were questioned about high premiums", "Xiaomi SU7 standard version premium is nearly 6,000 yuan", "car insurance premiums are similar to more than 500,000 oil cars", "Xiaomi responds that SU7 premiums are more expensive than Maserati" and other topics have triggered widespread discussions.

It is reported that the price range of Xiaomi SU7 is 215,900 yuan-299,900 yuan, and the premium pricing of the same model and underwriting plan is different in different provinces and cities, taking Beijing as an example, the premium of Xiaomi SU7 is about 5200 yuan, the premium of Xiaomi SU7 Max is about 6600 yuan, and the first year premium of 680,000 yuan of Maserati is only 6000 yuan.

On May 13, Xiaomi Auto responded that the Xiaomi SU7 premium is priced by the cooperative insurance company and underwritten in accordance with the exclusive terms of new energy vehicle insurance. The pricing is in line with the overall premium pricing level of the market's main new energy electric car with a price range of 200,000 yuan ~ 300,000 yuan.

It is worth noting that the insurance premiums of new energy vehicles are generally higher than those of traditional gasoline vehicles. According to the research report released by China Chengxin International on May 14, the characteristics of "high compensation and low fee" of new energy vehicle insurance are significant, and the frequency of insurance and the average compensation of new energy vehicles are significantly higher than those of traditional fuel vehicles, resulting in the loss ratio of new energy vehicle insurance being higher than that of traditional car insurance.

According to public information, Xiaomi SU7 delivered 5,781 units in 28 days on the market, and 10,000 units have been delivered as of May 15. Under the traffic and popularity, the delivery capacity and follow-up cars of Xiaomi cars still need to be tested by the market.

Looking back at Xiaomi's car-making process, we can start from 2021. On March 30, 2021, Xiaomi officially announced its official entry into the field of smart electric vehicles, investing $10 billion in the next ten years.

In August of the same year, Xiaomi Group announced that it would acquire Shendong Technology, an autonomous driving technology company, with a total transaction value of 500 million yuan. Subsequently, on September 1, Xiaomi Automobile Co., Ltd. completed industrial and commercial registration. In November 2021, Xiaomi Auto officially settled in the Beijing Economic Development Zone.

In 2022, Xiaomi Group will successively invest in LiDAR system technology companies, electrical system suppliers, smart on-board chip companies, and lithium-ion battery material suppliers. On August 11 of the same year, Xiaomi's autumn new product launch conference announced the first live video of autonomous driving road test. On December 28, 2023, Xiaomi Auto officially debuted at the Xiaomi Automotive Technology Conference.

Producer: Nandu Instant

Written by: Nandu reporter Feng Yiran intern Wang Han

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