Red Star News recently reported: "On the evening of May 8, Mr. Li from Leiyang, Hunan Province, drove a newly purchased Xiaomi SU7 car less than a month ago in the process of parking, the brakes were suspected to have suddenly failed, and an alarm sounded in the car, and then 4 abnormal messages such as "braking system failure" appeared on the screen. After the vehicle came to a stop due to the slow reversing speed, Mr. Li called the SOS emergency system in the car, but there was no answer for a long time, and an hour and a half later, local roadside assistance arrived to tow the vehicle back to the Changsha delivery center."
However, Mr. Li said that it was strange that the car suddenly "healed itself" after being sent for inspection, and said that it could drive away at any time, but Mr. Li did not dare, and he hoped to find out the cause of the vehicle failure.
In this regard, Wang Hua, general manager of the public relations department of Xiaomi Group, responded on Weibo, saying, "After verifying, it is indeed a misidentification of the software. At present, we have fixed this small probability event, so you don't need to panic. He also said, "We apologize for the problem that the 400 was not connected, because it was at the peak of the incoming line at that time, and there were many queues in the busy line, and we apologized for the situation that it was not connected in time; Subsequently, the user-only service group responded to the user's needs and arranged roadside assistance support. In response to the shortage of professional customer service agents, we have urgently launched recruitment in April, and it is expected that the online customer service pick-up rate will increase significantly by the end of May. The SOS is mainly a response channel for the medical rescue of the injured in vehicle accidents, and the service is provided by professional platform institutions in the industry. The services in other car use scenarios are mainly provided by Xiaomi's after-sales service."
Attached is the party's message in the comment area and the reply of the general manager of the public relations department of Xiaomi Group.
Historical information