A few days ago, after the ghost bucket car report "New BMW 3 Series Owners: More than 9,000 kilometers to prompt the lowest level of engine oil 4S shop: Impossible", a stone stirred up thousands of waves, causing widespread concern among netizens. In particular, BMW owners have left messages at the bottom of the article, and many car owners have said that they have similar experiences. Through in-depth communication with BMW owners, it is learned that the quality problems of BMW models are not only BMW 3 Series "burning oil", BMW iX3 battery failure is also deeply troubled by BMW car owners.
In this regard, some car owners shouted that Mr. Gao Le, president and CEO of BMW Group Greater China, cannot ignore the complaints of the Chinese people because of the rapid growth of sales, and solve the problem as soon as possible to dispel his concerns.
Car owners complain centrally
BMW 3 Series "burning engine oil" is not an isolated case
After this report, many netizens "appeared" in the comment area and said their personal experiences. Some netizens left a message in the comment area: "BMW 3 series burning engine oil burned badly. My car adds two times a month, and it's horrible. It's rubbish".
Some netizens broke the news: "BMW 3 Series owners forum has been a piece of doubt, burning oil hammer, especially high-power b48tu, manufacturers raised the oil caliper, now to add 5.75 liters of oil, the actual 5L is enough." Another netizen said: "I just maintained the BMW 320Li today, it is 2021 model 19,000 kilometers, the second guarantee, in the number of 18,000 kilometers, the oil is an alarm!" Prompt me to go for maintenance! ”。 Of course, some netizens believe that "burning or not burning engine oil is one thing, mainly depending on the attitude of the manufacturer to solve the problem."
After in-depth understanding, the ghost brother learned that the BMW 3 Series oil burning incident is not a unique phenomenon of car owners. On the website of the car quality network, the complaints of BMW's main burning of engine oil have been increasing, and in February alone, as of February 24, the number of COMPLAINTs about the BMW 3 Series has exceeded 30. The ghost brother saw that in January, the number of complaints about the BMW 3 series reached 41, of which the problem of burning engine oil accounted for the vast majority.
Not only on the website of the car quality network, but also on the Platform of china Auto Quality Network, the owners of the BMW Brilliance 3 Series also reflected that their vehicles had a serious oil burning problem. To this end, the China Automotive Quality Complaint Network also issued an announcement, which said that recently, more than 70 BMW Brilliance 3 Series owners received centralized complaints, BMW 3 Series models burn oil at the same time, accompanied by increased fuel consumption, weakened power, serious carbon deposits and other situations. According to the relevant person in charge, although the complaints continue to increase, the China Automotive Quality Network has been following up and thoroughly clarifying the relevant details through interviews and investigations.
In addition, the relevant owners said that bmw's different 4S stores have different opinions about the problems that have occurred, and the manufacturers have been unable to give solutions to the problems after sales. After investigation and verification by China Automotive Quality Network, the problems reflected by the owners of BMW Brilliance 3 Series are true. And remind bmw owners to pay attention to observation and consume cautiously.
BMW iX3 battery recall scheme "release water"
Lack of sincerity
However, in terms of quality, not only the BMW 3 Series that plagues BMW owners, but also the BMW iX3 battery failure problem makes BMW owners even more miserable. In fact, as early as 2021, BMW iX3 owners have complained about the vehicle battery alarm problem in a large area.
Some netizens said that during the driving process, the vehicle suddenly automatically jumped to N gear, the hanging gear did not respond, and the vehicle showed that the transmission system was damaged. Some netizens said in the complaint, "Pick up the car in June 2021, the next day there was an abnormal problem of transmission system damage, follow-up to the 4s store to do inspection was told that only belongs to the EME control module fault programming processing, tell the hardware that there is no problem"...
On December 6 last year, China Automotive Quality Network published an article saying that 58 BMW Brilliance iX3 owners received centralized complaints about serious quality problems in the vehicle battery system. After investigation and verification by China Automotive Quality Network, it has been reported to the relevant departments of the State Administration of Market Supervision.
In desperation, BMW Brilliance recalled some BMW iX3 models. But the problem is that many BMW owners do not "buy" the manufacturer's recall policy. In February 2022, on the car quality network platform, complaints about bmw iX3 continued.
The vast majority of complaint owners do not recognize the BMW brand recall plan, netizens said in the complaint: "Because the power battery is the key core component of the electric vehicle, there are poor waterproof performance and quality degradation problems such as mixing new and old batteries after disassembly, so the BMW original factory to give the battery pack solution is not reliable, strongly require BMW original factory to replace the entire battery pack, rather than replace the individual battery packs."
Some netizens also said: "After the vehicle has a problem, BMW after-sales gives a plan to disassemble the battery to replace the battery pack, because the rider is dissatisfied with the current recall, the recall plan is the same as the upgrade plan." As a party to the BMW ix3 recall incident, I am very dissatisfied with the current handling of BMW after-sales and strongly request BMW to replace the entire battery pack after the sale, rather than replacing the individual battery packs in it."
As can be seen from the complaints of BMW iX3 owners, BMW has been solving the problem of vehicle battery quality in the form of "technology upgrades" since 2021. After that, BMW had to issue a recall notice, but in fact, bmw's recall plan was consistent with the previous "technology upgrade" content and did not show full sincerity. Moreover, this scheme of "overhauling" the core power battery has been strongly opposed by many car owners.
Ghost bucket car view: Today, BMW continues to exert its strength in the Chinese market, the original ABB pattern, has almost become a BBA, and in 2018 with 75% of the equity of the formal holding of BMW Brilliance, and then a number of new models were introduced into the domestic market. But while BMW pursues rapid development in China, should it also pay attention to product quality issues? BMW 3 Series, as one of BMW's main sales models, the phenomenon of burning engine oil appears frequently but there is no solution, so that BMW 3 Series owners can only get justice for their cars through various channels. The BMW iX3 owner is even more depressed, the use of less than 1 year or even only a few months of new cars to face the problem of core components disassembly repair, how can its quality can reassure the owner? In addition, there are a number of other quality issues that need to be solved urgently. To this end, some car owners shouted mr. Gao Le, president and CEO of BMW Group Greater China, please come up with sincere statements and solutions as soon as possible, instead of self-reliance standards, prevarication and perfunctory, remember to make up for the dead!
BMW owners, if you have relevant personal experience, you can continue to contact us, ghost bucket truck willing to listen to your car story, but also willing to report your real experience. In addition, Ghost Bucket Car has also joined forces with authoritative media such as the Auto Complaint Network, Changchun Television's "Car Travel world" column group, Cheyu Pinche, Car Imprint and Kanto Auto Network to stand with car owners and speak together for a fair and safe car environment.
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