The annual 315 is coming, this year's 315 special party, it is estimated that many manufacturers will have to fight overnight, overtime, in addition to the table full of snacks and supper, milk tea and carbonated drinks, it is estimated that there will be a variety of copywriting that has been edited. And many people in front of the screen will also move the small bench in advance to sit in front of the screen to see which products are on the list again, what to buy later, and what things to pay attention to. Today we will open this year's 315 feature story: "315 Questions"!
The reason why it is called "315 Question" and not "315 Dialogue", the author and the team are afraid that no one will give the dialogue, so first make a question, only for the reference of car consumer users. The protagonist of the question today is SAIC Volkswagen Tiguan L. Tiguan L is actually one of the earliest German SUVs to enter the Chinese market, which has a high degree of recognition in China, but with the development of more joint venture brand SUVs, the competitiveness of Tiguan series products is not as good as before, which can be seen from its sales performance, which has the rise of competitors of the same level of joint venture brands, and the problems of Tiguan's own products.
"I purchased a two-wheel drive Yue R-Line Version Volkswagen Tiguan L at the Beijing Changping SAIC Volkswagen 4S store on April 18, 2021, the engine fault light was lit for the first time on December 26, 2021, tested in the 4S store, indicating that the mixture was too thin, and had been regenerated, and on January 18, 2022, the engine fault light was lit for the second time, and in the 4S store, it was detected, indicating that the combustion measurement system was too thin, and the technician reversed the solenoid valve seat of the carbon tank GPF related upgrade processing. Detection prompts may be due to a leak in the recent channel, but the technician failed to find the cause of the leak, on January 19, 2022, the engine fault light was lit for the third time, the technician failed to find the cause, and the fuel treasure was added to continue to use the observation. On February 1, 2022, the particle trap fault light was lit, the detection blockage reached level 4, and the 4S store recommended regeneration treatment, and I temporarily disagreed with the solution. ”
This is the voice of a Tiguan L user that I recently saw on the well-known car complaint website Car Quality Network. This is a Tiguan L 2021 330TSI automatic two-wheel drive R-Line owner, it describes the car troubles he encountered, but also let us hear its helplessness and heartache for its own car. Buying a car is not like other products, the replacement frequency is very fast, buying a car requires a long time of thinking and determination, each owner chooses a car as his own car, it is also a great determination, but after buying back, he encountered such a troublesome thing, who was also panicked.
In fact, at the beginning of the launch of the 2022 Volkswagen Tiguan L, the author was skeptical about whether there was a particle trap blockage problem in its 330TSI model, and now it is true. Although the appearance of the 2022 model was adjusted in August 2021, the power side still provides three kinds of power: the 1.4T engine and the 2.0T high and low power engine, to put it bluntly, only the appearance and individual configurations have been adjusted, but the core power has not changed.
Therefore, the problem of particle trapper blockage basically exists, because saic and Volkswagen did not give a good solution to such problems before, and even did not have a correct attitude.
Coincidentally, another owner of the 2022 330TSI Tiguan L also said this month: the Tiguan L he bought in October 2021 also continued to have particle trap blockage problems many times, and the first time after buying a car was in the mileage to more than 3400 kilometers, and even the first insurance of the car was not released.
The car drove to about 5800 kilometers, there was a sharp increase in fuel consumption, at a speed of 40 kilometers per hour, its normal fuel consumption was about 8, but the car had automatic start-stop failure, the power was significantly weakened, the engine sound was loud and rustling sound feedback, the gearbox also had obvious setbacks, driving and after parking, the chassis will emit a continuous clicking sound. It can be said that the particle trap blockage has seriously affected the use of the owner, not only that, there are serious car safety hazards in this state of the car, so the owner also strongly requires the manufacturer to completely solve the problem. There are many more Volkswagen Tiguan L car owners like the above who have encountered particle trap problems, and we will not list them all here.
But will SAIC Volkswagen really face the problems of using cars that occur with users? Will the particle trap blockage problem of Tiguan L really be projected to solve? In fact, as long as people who are active in the automotive circle, it is not strange that the particle trap blockage problem of Tiguan L has long been seen. It should be known that its problems have been erupting for a long time, and the owners' complaints about Tiguan L, most of the problems focus on "particle trap blockage". For this problem, what is the attitude of users and netizens? Let's take a look!
So in response to this problem, how did SAIC Volkswagen face it? Manufacturers do make some so-called "upgrades", but the solution has not allowed the problem to be contained, the problem is still recurring, small repairs can not completely solve the owner's problem, which has also caused repeated complaints from car owners and the continuous fermentation of such problems.
According to the statistics of the domestic more authoritative automobile complaint website, the vehicle quality network shows that from 2022 to mid-February, the number of complaints about SAIC Volkswagen Tiguan L has reached nearly 140 cases, ranking first in the SUV complaint list, of which the complaint problems are mostly concentrated in a series of problems such as engine exhaust failure, high fuel consumption, insufficient power, transmission towing, engine starting system failure, etc., and the source of these problems is obvious.
Once the vehicle has the problem of particle trapper blockage, there will be many problems such as greatly increasing or even doubling fuel consumption, automatic start and stop failure, and insufficient power, which will not only increase the cost of the car, but also cause car safety hazards. It can be said that it is really not just a matter of using a car. The problem of particle trap blockage is a problem that almost all the 330T powered versions of tiguan L will encounter, of course, not all of them, but definitely a large part of the owners will encounter such and such problems. So did this kind of problem have an impact on the sales of Volkswagen Tiguan L? The answer is yes.
A few years ago, the Tiguan series has been the champion contender for the joint venture brand SUV in the Chinese SUV market, and has also dominated the SUV sales championship for many years, and has been on par with cr-V since then, and has been competing in a tug-of-war. With the fierce competition in the domestic SUV market coupled with the continuous product problems of SAIC Volkswagen Tiguan L, especially the continuous fermentation of the problem of particle trap blockage, its sales have also been affected. Taking the wholesale sales of SUVs in 2021 as an example, the cumulative sales of Tiguan 158385 vehicles, and the same level of rivals CR-V, RAV4, Haoying and so on have gradually opened up the distance.
In the past January, Tiguan L sold 16,481 vehicles, down 17.49% year-on-year, and CR-V, Tuyue, Veranda, etc. There is a certain gap, ranking fifteenth in the market segment, and has launched the top ten of the SUV sales list without suspense. Tiguan L's sales decline is expected, its sales decline will definitely have a certain impact on the overall sales of SAIC Volkswagen, see Passat at that time because of the A-pillar rupture caused its own sales waist cut, but also became saic-Volkswagen sales constraints, not surprisingly, if SAIC Volkswagen still treats users and consumers with a perfunctory attitude, then what awaits it will be the ruthlessness of the market.
315 Question:
Less than a year after the listing, the surge in complaints from car owners can also reflect from the side that the problem of Tiguan L has not been effectively solved, and the problem of Tuiguan L particle trapper blockage continues to ferment, freezing three feet is not a day's cold, and the problem of Tiguan L is not only its product and design problems, but also its attitude towards consumers. 315 is coming, the author can't help but ask: will the problem of Tiguan L be exposed at the 315 party? We don't know, but many consumers are skeptical of this, because SAIC Volkswagen will also do the corresponding public relations to be thorough about this matter.
Then the author can't help but ask: if you have money to go to public relations, why not spend the cost on solving the problem, and use the cost to invest in technology and improvement? The author still wants to say for consumers and users: we trust you so much, so why don't you come up with solutions that make consumers satisfied, to give consumers and users a satisfactory answer?
Perhaps many people are dismissive: don't the people who buy the car know that there is a problem with Tiguan L, why they still buy it, and they don't recognize the volkswagen standard. I can't help people SAIC Volkswagen is still stealing music in their hearts: the car is not worried about selling, I am afraid of something. What I want to say is that if consumers don't trust you, you can spend our consumers' IQ tax indefinitely. Out of the mix, always have to pay back, such as the previous Land Rover, such as the previous obsession with the three-cylinder engine Buick and Nissan, is a living example. For the problem of SAIC Volkswagen's particle trap, we will continue to pay attention to and report!