Ningbo, Zhejiang Province, exposed a female customer who was not enough to use a rice cake fried crab in the "Boat Boss" hotel, and recently sent a vibrato to say that the owner of the "Boat Boss" restaurant was willing to compensate her for three times the price of this rice cake fried crab, that is, 603 yuan, and apologized to her on the vibrato.
The female customer said that three times the compensation would not be necessary, as long as she was refunded the overcalculated price difference. At the same time, she stated again what had happened in order to correct some false claims on the Internet.
The female customer said that she went to a douyin package launched by the "Boat Boss" restaurant that day, when the child fell asleep in the car, and she and her husband went to the restaurant to eat. When the female customer ordered, she said to pack a rice cake fried crab. The waiter said that their crabs are small, or 2 fried rice cakes! The female customer said that a child fell asleep in the car, and it was enough to stir-fry rice cakes with a crab.
When the female customer said that when the result paid the bill, this small crab became 7.8 double weight, when her husband also went to the counter and found the largest barracuda crab in the store to weigh, showing that it was only 4.4 two, which was far from 7.8 two. When the theory with the waiter, the waiter actually said that the crab shell would shrink after cooking. What made the female customers even more angry was that the waiter also said that they had not eaten outside and did not receive the market.
The female customer said that she took the rice cake fried crab home for the child to eat that day, and this crab shell is now kept, saying that she took out the leftover rice cake fried crab and put the crab shell together, she said that this pike crab was a little more than 4 or 2 to tell the truth.
The reason why the female customer is angry is also the attitude of the waiter, the female customer said that she is also in business, usually also a foodie, like to eat seafood, but this ordinary rice cake fried crab is really eating a new height in the crab world. She said that she usually drives to Zhoushan to eat seafood, and when she goes to Macau to eat blue dragons, what is the price, and she has never disliked other people's expensive.
The female customer said that she would not have exposed this matter if the waiter was more sincere, but her attitude was really unflattering. Some of the operational aspects of the hotel are indeed in place, you can say that you are wrong, you can do it wrong, but you can't take this thing as a matter of habit.
I have to say that what this female customer said is still very realistic. First of all, this thing is wrong in the hotel, seafood pounds two false high, no matter what the reason, the hotel should do is to quickly find out the reason for the false high, and have an explanation for the customer. Secondly, the person who makes a mistake should criticize and bear the burden, rather than making excuses to force words, let alone mocking customers with words such as "not seeing the world".
Thankfully, the owner of the "Ship Boss" store had a good attitude afterwards, and the day after the incident, he rushed to the female customer's house, admitted the hotel's mistake, and was willing to triple the compensation, and promised to apologize to the female customer on Douyin within three days.
Sometimes dare to admit mistakes is also a kind of positive energy, as the female customer said, it is okay to call mistakes, mistakes can also be made, but calling mistakes and making mistakes is just unintentional actions, some rules of doing business still have to be observed, if the lack of two pounds or false reports of two pounds as a matter of habit, it is tantamount to theft crime. Sooner or later, such a business will be yellow, and sooner or later it will be punished.
This "boat boss" shop can use this as a lesson or even an opportunity. Taking the opportunity to apologize to the female customer Douyin, I promised all customers: face up to mistakes and not make mistakes; once they make mistakes, triple compensation.
Isn't this an opportunity to better promote the hotel? Just see how the boss will apologize?
(An hour after this article was written, the boss apologized and was sincere.) ）
#宁波头条 #
#慈溪头条 #
#我的家乡我的年 #
