Ms. Yu, who lives in Linping, Hangzhou, said that she opened Alipay herself some time ago and found that there was less money in the balance treasure.
1
The mother found that her daughter consumed more than 40,000 yuan
Did it actually cost more than 100,000 to play the game?
Ms. Yu: "A check found that they all went to an Apple company, hundreds of hundreds (how many pens) have, anyway, a few have not been counted, there are many pens, adding up to about sixty or seventy thousand." ”
Ms. Yu turned out the bill, from December 4 last year to January 16 this year, there are many Apple Mall consumption records, the consumption amount in December last year was more than 22,000 yuan, and the consumption amount in January this year was more than 19,000 yuan.
However, Ms. Yu said that she had called Apple's customer service phone, and the other party had inquired about the total consumption of more than 70,000 yuan, in addition to buying Q coins and video software renewal, most of the money was spent on the two games.
Apple customer service hotline staff: "Cub this software, is to deduct you 61154 yuan, this period of time deduction, the glory of the king in this period, a total of 2592 yuan." ”
Ms. Yu: "I have a daughter, and my younger daughter buys game currency." ”
Ms. Yu's little daughter Xiaoyu: "It's to buy skin or something, if the king's skin is beaten, there will be a damage value that can be greater (what is the cub to buy these clothes) is to walk in that world (can't you not spend this money) My king glory is too 'garbage'." ”
Xiaoyu, 12 years old and in the sixth grade, said that when she was in the fourth grade, she was exposed to these two mobile games, and she often communicated with her classmates at school, and she was playing with her mother's mobile phone for the past two months.
Ms. Yu's little daughter Xiaoyu: "These games are, usually classmates will play anything (then your classmates will also recharge) Well (will take the parents' money to charge) Well, many parents do not know." ”
Ms. Yu: "She took it back when I wasn't paying attention, because usually what Alipay bought back was what she bought, and what she bought at home, so she knew the password." ”
Ms. Yu later found that during this time, in addition to her daughter's consumption on the Apple Mall, she also bought a game account for more than 40,000 yuan on the Pinduoduo platform.
Ms. Yu's little daughter Xiaoyu: "Because some adults, and then there are some limited ones, the skin that has not returned to the factory cannot be bought directly." ”
Ms. Yu: "(Account) feels a little wrong, but did not check it carefully, just seven or eight days ago, I looked at the feeling is really wrong, so immediately check it is, anyway, my mobile phone will not let her touch it, the password is all changed." ”
Ms. Yu said that the more than 40,000 consumed on Pinduoduo were basically taken back, and more than 60,000 on the "Cub" platform, the game program wrote the recharge order completed by the IOS device, and due to Apple's privacy policy, the company did not have the right to operate a refund.
Apple customer service hotline staff: "The amount is a relatively large situation, so it is not possible to reply to you directly online at present, and then I will give the corresponding situation directly to Apple to make a refund application." ”
For the more than 2,000 yuan recharged in the glory of the king, Apple's customer service staff said that they would submit a refund application together.
In just one and a half months, Xiaoyu played the game and recharged more than 100,000 yuan, she said that she knew that it was wrong to do so, but there was a reason for this.
2
The child confides in him
Experts give advice
Ms. Yu's little daughter Xiaoyu: "It is also a kind of revenge, because when I used to use my own charge, others were also charged, others charged more than me, at that time, when I used to, the tablet was directly thrown into the river, and then it was a mobile phone, and the mobile phone was directly smashed." ”
These things that Xiaoyu told about happened about a year ago, she said that at that time, she used her own pressure money and pocket money saved, and successively filled five or six thousand in the game, compared with her classmates, it was not much, but her mother's approach was relatively rough, and the two people rarely communicated.
Ms. Yu's little daughter Xiaoyu: "It's just a few words every time, the phone is put down, the phone is put down, I don't bother to talk to her, just buy something and talk to her about it (like saying it when there is always time for the family to talk about it during the festival) I can't say it (then first of all, have you ever reflected on yourself or not) I have reflected, that is, every time I do it, sometimes when they don't care about me, I will do something a little. ”
Ms. Yu said that she usually does business with her husband, more than a year ago, her little daughter was fascinated by games, played with tablets and mobile phones every day, did not have the heart to study, and threw away the computer in a huff, and the mobile phone was also smashed.
Ms. Yu: "If you work, it's fine, and it's not particularly busy, because now they don't understand this study, we can't understand it, even if we are with her, we don't understand, sometimes we are told to walk away, anyway, I can't understand it, this kind of learning above things." ”
Ms. Yu told reporters that the eldest daughter has been obedient since she was a child and has gone to college, and after disposing of the younger daughter's mobile phone that time, she thought she would not recharge in the game, and she did not expect to charge so much money this time. Xiaoyu said that his academic performance was average, and the recharge thing this time also realized that something was wrong.
Ms. Yu's little daughter Xiaoyu: "I hope to accompany me more when I am usually at home, why do I usually have to be a boarder, I usually do something at home, what is real, before the time at home the mobile phone smashed, is to listen to them for everything." ”
Ms. Yu: "It may be that our education methods for her are not right, we always take care of ourselves, we did not expect their children's hearts to go, in the future we will definitely find a way to accompany her well, manage her, as our parents also have responsibilities." ”
Ms. Yu plans to use the holidays to have a good chat with her daughter. Regarding such a situation, the reporter consulted Dr. Wang, a child and adolescent psychology expert at the Seventh People's Hospital of Hangzhou, who said that playing games has now become a social way for some children, but sometimes self-control is insufficient, and if parents do not supervise, coupled with a more direct way, it may lead to conflict.
Wang Yiquan, a child and adolescent psychology expert at the Seventh People's Hospital of Hangzhou: "Then I think these are all manifestations of insufficient psychological work, so can we encourage parents to use a positive and effective way of interaction, for example, he hopes to get more attention and support from his family with his family, or that he is not capable enough, parents can give him some other aspects, such as some hobbies, sports, some support and companionship in this regard, which can make him get the so-called sense of identity from the psychology." ”
(1818 GoldenEye)