The owner of ZEEKR 001 said that he was trapped in the car for 10 minutes and could not open the door, customer service: is following up

IT House

2024-05-26 14:11Posted on the official account of Shandong IT Home

IT Home reported on May 26 that according to @冷暖视频 reports, on May 24, the owner of the Hefei, Anhui Zeekrypton 001 said that on the way home, he found that the vehicle could not be unlocked, and all the doors could not be opened after being unlocked downstairs.

Mr. Yu said that the door was open, but there was only one crack, and the family later opened it from the outside before going out. I was trapped in the car for 10 minutes, during which I called ZEEKR after-sales service to reflect, and the other party told me that the vehicle did not report a fault code, and the background data showed that it was normal, and it was impossible to give an accurate answer as to what caused the failure. Mr. Yu said that a similar situation had occurred before, when the outside could not open the door and felt that there was a safety hazard.

In this regard, ZEEKR customer service responded today (May 26) that the staff is currently following up on the matter, and the staff of the headquarters can be sent to intervene to assist in the follow-up and processing.

As of the release of IT House, ZEEKR has not publicly responded to this matter, and it is not clear whether the model involved is a new 001 model or an old model.

According to the information previously released by ZEEKR, the new ZEEKR 001 model sold 11,729 units in a single month in April, and the car was launched on February 27, with a price range of 269,000-329,000 yuan.

View original 315K

•